Customer Service Administrator - Broker Support Team
Location: Hybrid working (3 days a week in our Northampton Office) Salary: £24,460- £27,000 DOE + Bonus Job Type: Full Time, Permanent, 37 Hours, Monday-Friday
Online Direct provides intermediary, business and technology services for B2B brokers to access the energy market. Over the last 25 years, we have evolved our offerings to support energy brokers establish and sustain long-term, successful businesses in the industry.
We pride ourselves on our inclusive culture, emphasising shared values, team spirit and a commitment to excellence. These cultural attributes play a significant role in shaping our company and our reputation as the UK’s most trusted energy sales solution provider.
We’re looking for a motivated and enthusiastic Customer Service Administrator to join our team. This role is crucial for maintaining exceptional sales back office support while providing outstanding customer service. If you’re passionate about supporting customers, enjoy collaborating with a team, and want to advance your career in a challenging yet rewarding environment, we want to hear from you!
Responsibilities:
- Serve as the first point of contact for our customers, providing information and guidance to complete and secure energy contracts
- Develop strong internal & external relationships ensuring a collaborative service & effective resolution of contract queries
- Use different methods and supplier systems to log and complete a range of tasks
- Deliver efficient phone service, support and query responses in line with SLA’s
- Ensure contract live dates are achieved through query resolution and proactive objection management
- Develop a comprehensive understanding of supplier specific terms and conditions to address queries accurately and support customers effectively.
Person:
- Previous experience in the Utilities industry desirable
- Ideally 1-2 year’s administrative and customer service experience
- A confident, friendly and professional telephone manner
- Strong attention to detail and a commitment to producing high accuracy work levels
- Excellent communication skills, both written and verbal
- Good working knowledge of the Microsoft Office Suite
- The ability to handle and resolve a wide variety of queries effectively.
Online Direct offer a range of benefits, contributing to a well-rounded compensation package that includes financial incentives, career development and various perks designed to enhance employee’s quality of life and wellbeing*. Here’s a breakdown:
- Supportive Team Environment: Collaborate with a friendly and driven team
- Hybrid Working: Enjoy flexibility with remote working and office days
- Competitive salary + bonus: Rewarding pay with performance incentives
- Career Development Opportunities: Access to ongoing learning and development
- Generous Holidays: 25 days + bank holidays, with the option to buy additional days and an increase with length of service
- Wellbeing Perks: Company sick pay, enhanced maternity and paternity leave, and a flexible health cash plan
- Work-Life Balance: Early Friday finishes, volunteering days, and team incentive events
- Employee Awards: Reward schemes, cycle to work, death in service (DIS), and an Assistance Program (EAP)
*Some benefits subject to length of service
Customer Service Administrator -Broker Support Team employer: Online Direct
At Online Direct, we pride ourselves on being an excellent employer, offering a dynamic work environment where you can take ownership of your projects and make a real impact in the energy sector. With a strong commitment to employee growth, we provide ongoing training, competitive salaries, and a range of benefits including generous annual leave and health plans, all within a supportive and inclusive culture that values teamwork and excellence. Our hybrid working model allows for flexibility, making our Northampton office a great place to collaborate and innovate.
