At a Glance
- Tasks: Be the go-to person for customer queries and support energy contracts.
- Company: Join a leading intermediary in the energy market with a supportive team.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and generous holidays.
- Other info: Great opportunities for career development in a friendly environment.
- Why this job: Make a real difference in customer service while advancing your career.
- Qualifications: 1-2 years of admin and customer service experience required.
The predicted salary is between 20000 - 26000 £ per year.
Location: Hybrid working (1-2 days a week in our Northampton Office)
Salary: £24K - £26K DOE + Bonus
Job Type: Full Time, Permanent, 37 Hours, Monday-Friday
OnlineDIRECT provides intermediary, business and technology services for B2B brokers to access the energy market. Over the last 25 years, we have evolved our offerings to support energy brokers establish and sustain long-term, successful businesses in the industry.
We are looking for a motivated and enthusiastic Customer Service Administrator to join our team. This role is crucial for maintaining exceptional sales back office support while providing outstanding customer service. If you are passionate about supporting customers, enjoy collaborating with a team, and want to advance your career in a challenging yet rewarding environment, we want to hear from you.
Responsibilities:
- Serve as the first point of contact for our customers, providing information and guidance to complete and secure energy contracts.
- Develop strong internal and external relationships to ensure a collaborative service and effective resolution of contract queries.
- Deliver efficient phone service, support and query responses in line with SLA's.
- Develop a comprehensive understanding of supplier specific terms and conditions to address queries accurately and support customers effectively.
Person Specification:
- At least 1-2 years administrative and customer service experience.
- A confident, friendly and professional telephone manner.
- Strong attention to detail and a commitment to producing high accuracy work levels.
- Excellent communication skills, both written and verbal.
- Good working knowledge of the Microsoft Office Suite.
- The ability to handle and resolve a wide variety of queries effectively.
- Previous experience in the Utilities industry desirable.
Benefits:
- Supportive Team Environment: Collaborate with a friendly and driven team.
- Hybrid Working: Enjoy flexibility with remote working and office days.
- Competitive salary + bonus: Rewarding pay with performance incentives.
- Career Development Opportunities: Access to ongoing learning and clear pathways for progression.
- Generous Holidays: 25 days +.
Customer Service Administrator employer: Online Direct
At Online Direct, we pride ourselves on being an excellent employer, offering a dynamic work environment where you can take ownership of your projects and make a real impact in the energy sector. With a strong commitment to employee growth, we provide ongoing training, competitive salaries, and a range of benefits including generous annual leave and health plans, all within a supportive and inclusive culture that values teamwork and excellence. Our hybrid working model allows for flexibility, making our Northampton office a great place to collaborate and innovate.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your personality! During interviews, let your enthusiasm for customer service shine through. We want to see how you connect with people.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your genuine interest in the role.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in customer service and administration. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re a great fit for our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application reflects your excellent communication skills. Clear, concise, and engaging writing will catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Online Direct
✨Know the Company Inside Out
Before your interview, take some time to research OnlineDIRECT. Understand their services, values, and the energy market they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service abilities. Think of specific situations where you resolved queries or provided exceptional support. This will demonstrate your capability to handle the responsibilities of a Customer Service Administrator.
✨Practice Your Communication Style
Since this role requires excellent verbal and written communication skills, practice articulating your thoughts clearly. You might even want to rehearse common interview questions with a friend to ensure you come across as confident and professional.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the company.
