At a Glance
- Tasks: Assist in store operations, provide exceptional customer service, and manage team performance.
- Company: Join ONIVERSE, a global fashion retail leader with a vibrant culture.
- Benefits: Enjoy monthly bonuses, staff discounts, and generous holiday leave.
- Other info: Great opportunities for career growth and personal development.
- Why this job: Be part of a dynamic team in the exciting world of fashion retail.
- Qualifications: Passion for fashion and experience in sales and customer service.
The predicted salary is between 12 - 15 £ per hour.
ONIVERSE is a renowned fashion retail company, specializing in underwear, beachwear, and hosiery, founded in Italy in 1986. Over the past three decades, we have grown into a global network with more than 5,300 stores in 56 countries. In the UK, we proudly operate under three beloved brands: Calzedonia, Intimissimi and IUMAN/Intimissimi Uomo.
We are currently seeking an enthusiastic and reliable individual to join our company as a part-time 24 hours Key Holder at our Calzedonia store located in High Street Kensington, London.
Role Overview: Under the direct supervision of the District Manager, Store Manager, and Supervisor, the Key Holder plays a critical role in assisting with the development of staff and ensuring the consistent delivery of company expectations related to sales, service, operations, presentation, and product knowledge.
Main Responsibilities:
- Sales & Customer Service:
- Provide exceptional service.
- Oversee store opening and closing procedures.
- Contribute to store turnover, being aware of daily sales targets and store objectives.
- Demonstrate comprehensive knowledge of the products and the brand.
- Ensure all staff and customers are informed about current promotions and offers.
- Handle customer complaints, returns, and exchanges according to company policy.
- Stay vigilant to prevent store thefts.
- Accurately process deliveries and complete associated paperwork.
- Visual & Store Standards:
- Maintain store cleanliness and ensure proper replenishment.
- Keep window displays in line with Visual Manager guidelines.
- Provide suggestions for in-store merchandising.
- People Management:
- Drive team motivation and involvement.
- Ensure the entire team delivers a high-quality customer experience.
- Assist in the training and development of staff members.
- Supervise team adherence to store rules and procedures (e.g., cleaning, replenishment, floor monitoring).
- Security:
- Report any security issues immediately to the Store Manager or District Manager.
- Keep the office and safe securely locked when not in use.
- Handle money in accordance with company procedures.
- Ensure store keys are managed responsibly and never left unattended.
- Conduct staff security checks and ensure all areas of the store are secured before leaving.
- Monitor staff purchases to ensure compliance with company procedures.
- Verify that all internal and external doors and electrical appliances are secure before closing the store.
Profile:
- Passion for Fashion: A deep enthusiasm for the fashion industry.
- Brand Enthusiasm: Demonstrates excitement for Calzedonia brands, products, and quality.
- Sales & Customer Service Experience: Proven experience in sales and customer service environments.
- Approachable: Comfortable and confident in engaging with a diverse range of customers.
- Adaptable & Confident Seller: Willing to take on new challenges and adapt to different selling situations.
- Professional Image: Consistently presents a polished and professional appearance.
- Interpersonal & Time Management Skills: Excellent communication and time management abilities.
What do we offer:
- Monthly Bonus: Earn a monthly bonus based on store performance.
- Monthly Travel Scheme: Available after six months of employment within the company.
- Staff Discount: Enjoy discounts on all Calzedonia UK brands and worldwide.
- Generous Uniform Allowance: Receive a uniform allowance per brand.
- 16 Days Paid Holidays
- Extensive Training: Comprehensive training on store performance statistics, people management, and communication skills.
- Career Progression and Personal Development: Opportunities for growth and development within the company.
- Referral Scheme: Benefit from our employee referral program.
- Birthday Off (Paid): Enjoy your birthday off with full pay as a special benefit.
Joining ONIVERSE means becoming part of a global family that prioritises personal and professional development. We offer numerous opportunities for career advancement and believe in nurturing talent from within. If you’re looking for a career that’s dynamic, fulfilling, and full of growth opportunities, ONIVERSE is the place for you. Join us and be a part of a company that not only values your skills but also your potential.
Apply now and don’t miss the chance to join us!
Part-Time Key Holder — Fashion Retail Leader in London employer: oniverse
At ONIVERSE, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. As a part-time Key Holder at our Calzedonia store in High Street Kensington, London, you'll enjoy competitive benefits such as a monthly bonus, generous staff discounts, and extensive training opportunities, all while being part of a supportive team that values your contributions and encourages career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Key Holder — Fashion Retail Leader in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Calzedonia's products and values. When you walk into that interview, your passion for fashion and knowledge about the brand will shine through.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might handle complaints or engage with customers. Being able to demonstrate your approachability and problem-solving skills can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at events. They can give you insider tips and maybe even put in a good word for you. Plus, it shows your enthusiasm for joining the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about wanting to be part of the ONIVERSE family.
We think you need these skills to ace Part-Time Key Holder — Fashion Retail Leader in London
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion shine through! Mention any relevant experience or personal interests that connect you to the Calzedonia brand and its products.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your sales and customer service experience, and how it aligns with the responsibilities of a Key Holder at Calzedonia.
Be Professional Yet Approachable:Your written application should reflect your professional image while also showcasing your approachable personality. Use a friendly tone that conveys your confidence in engaging with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed and allows us to see your enthusiasm for joining the ONIVERSE family!
How to prepare for a job interview at oniverse
✨Know Your Fashion
Make sure you brush up on your knowledge of Calzedonia's products and the fashion industry. Being able to discuss current trends and how they relate to the brand will show your passion and enthusiasm, which is key for this role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times you handled complaints or went above and beyond for a customer, as this will demonstrate your ability to contribute to the store's success.
✨Demonstrate Team Spirit
As a Key Holder, you'll be responsible for motivating your team. Be ready to share how you've successfully worked in a team environment before, and how you can help foster a positive atmosphere in the store.
✨Be Ready for Security Questions
Since security is a big part of the Key Holder role, prepare to discuss how you would handle various security situations. This could include managing store keys, conducting checks, or reporting issues. Showing that you take security seriously will be a plus.
