At a Glance
- Tasks: Lead daily store operations and deliver exceptional customer service.
- Company: Join ONIVERSE, a global fashion retail leader with a vibrant culture.
- Benefits: Enjoy monthly bonuses, staff discounts, and 34 days of paid holidays.
- Other info: Extensive training and opportunities for career advancement await you.
- Why this job: Be part of a dynamic team and grow your career in retail.
- Qualifications: Strong leadership skills and a passion for customer service required.
The predicted salary is between 24750 - 30250 £ per year.
ONIVERSE is a renowned fashion retail company, specializing in underwear, beachwear, and hosiery, founded in Italy in 1986. Over the past three decades, we have grown into a global network with more than 5,300 stores in 56 countries. In the UK, we proudly operate under three beloved brands: Calzedonia, Intimissimi and IUMAN/Intimissimi Uomo.
Role: Store Manager
Brand & Location: Intimissimi - Calzedonia - IUMAN/Intimissimi Uomo
Contract: Full-time, 40 hours per week
Reports to: District Manager & Area Manager
About the Role
As Store Manager, you will lead the day-to-day operations of the store, delivering an exceptional customer experience while driving sales, achieving KPIs and developing a high-performing team.
What You'll Do
- Lead daily store operations and deliver outstanding customer service.
- Coach, motivate and develop the team to achieve sales and performance targets.
- Oversee stock management, visual merchandising and store presentation.
- Ensure compliance with company policies, Health & Safety and administrative procedures.
- Monitor KPIs and use commercial insights to maximise store performance.
What We're Looking For
- Strong leadership and people management skills.
- Passion for customer service and driving sales.
- Commercial awareness and excellent problem-solving abilities.
- Experience in stock management and visual merchandising.
- Organised, adaptable, and able to thrive in a fast-paced retail environment.
What we offer:
- Monthly bonus: earn a monthly bonus based on store performance.
- Staff discount: enjoy discounts on all Calzedonia UK brands and worldwide.
- Monthly travel scheme: helps you manage your commuting costs.
- Uniform allowance: receive a generous uniform allowance per brand.
- 34 days of paid holidays.
- Extensive training: comprehensive training on product knowledge and customer service.
- Referral scheme: benefit from our employee referral program.
- Birthday off (paid): enjoy your birthday off (or any day around that) with full pay as a special benefit.
Due to the busy Christmas period, no holidays can be accommodated from the last week of November throughout December.
Joining ONIVERSE means becoming part of a global family that prioritizes personal and professional development. We offer numerous opportunities for career advancement and believe in nurturing talent from within. If you’re looking for a career that’s dynamic, fulfilling, and full of growth opportunities, ONIVERSE is the place for you. Join us and be a part of a company that not only values your skills but also your potential.
Apply now and don’t miss the chance to join us!
STORE MANAGER - London Sales Points employer: Oniverse
ONIVERSE UK is an exceptional employer that values its employees by offering a supportive work culture and numerous benefits, including a monthly bonus and generous staff discounts on Calzedonia brands. Located in the vibrant Brent Cross Shopping Centre, this role provides extensive training and clear pathways for career progression, making it an ideal opportunity for those seeking meaningful employment in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land STORE MANAGER - London Sales Points
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Oniverse, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Oniverse!
We think you need these skills to ace STORE MANAGER - London Sales Points
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Oniverse, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Oniverse and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Oniverse that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Oniverse
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
