At a Glance
- Tasks: Lead the team, provide excellent customer service, and manage store operations.
- Company: Join ONIVERSE, a global fashion retail leader with a vibrant culture.
- Benefits: Enjoy bonuses, discounts, paid holidays, and career growth opportunities.
- Other info: Receive extensive training and enjoy a supportive work culture.
- Why this job: Be part of a dynamic team in a stylish environment while developing your skills.
- Qualifications: Passion for fashion and experience in sales and customer service.
The predicted salary is between 12 - 15 £ per hour.
ONIVERSE is a renowned fashion retail company, specializing in underwear, beachwear, and hosiery, founded in Italy in 1986. Over the past three decades, we have grown into a global network with more than 5,300 stores in 56 countries. In the UK, we proudly operate under three beloved brands: Calzedonia, Intimissimi and IUMAN/Intimissimi Uomo.
We are currently seeking an enthusiastic and reliable individual to join our company as a part-time 24 hours Key Holder at our Calzedonia store located in High Street Kensington, London.
Role Overview: Under the direct supervision of the District Manager, Store Manager, and Supervisor, the Key Holder plays a critical role in assisting with the development of staff and ensuring the consistent delivery of company expectations related to sales, service, operations, presentation, and product knowledge.
Main Responsibilities:
- Sales & Customer Service:
- Provide exceptional service.
- Oversee store opening and closing procedures.
- Contribute to store turnover, being aware of daily sales targets and store objectives.
- Demonstrate comprehensive knowledge of the products and the brand.
- Ensure all staff and customers are informed about current promotions and offers.
- Handle customer complaints, returns, and exchanges according to company policy.
- Stay vigilant to prevent store thefts.
- Accurately process deliveries and complete associated paperwork.
- Visual & Store Standards:
- Maintain store cleanliness and ensure proper replenishment.
- Keep window displays in line with Visual Manager guidelines.
- Provide suggestions for in-store merchandising.
- People Management:
- Drive team motivation and involvement.
- Ensure the entire team delivers a high-quality customer experience.
- Assist in the training and development of staff members.
- Supervise team adherence to store rules and procedures (e.g., cleaning, replenishment, floor monitoring).
- Security:
- Report any security issues immediately to the Store Manager or District Manager.
- Keep the office and safe securely locked when not in use.
- Handle money in accordance with company procedures.
- Ensure store keys are managed responsibly and never left unattended.
- Conduct staff security checks and ensure all areas of the store are secured before leaving.
- Monitor staff purchases to ensure compliance with company procedures.
- Verify that all internal and external doors and electrical appliances are secure before closing the store.
Profile:
- Passion for Fashion: A deep enthusiasm for the fashion industry.
- Brand Enthusiasm: Demonstrates excitement for Calzedonia brands, products, and quality.
- Sales & Customer Service Experience: Proven experience in sales and customer service environments.
- Approachable: Comfortable and confident in engaging with a diverse range of customers.
- Adaptable & Confident Seller: Willing to take on new challenges and adapt to different selling situations.
- Professional Image: Consistently presents a polished and professional appearance.
- Interpersonal & Time Management Skills: Excellent communication and time management abilities.
What do we offer:
- Monthly Bonus: Earn a monthly bonus based on store performance.
- Monthly Travel Scheme: Available after six months of employment within the company.
- Staff Discount: Enjoy discounts on all Calzedonia UK brands and worldwide.
- Generous Uniform Allowance: Receive a uniform allowance per brand.
- 16 Days Paid Holidays
- Extensive Training: Comprehensive training on store performance statistics, people management, and communication skills.
- Career Progression and Personal Development: Opportunities for growth and development within the company.
- Referral Scheme: Benefit from our employee referral program.
- Birthday Off (Paid): Enjoy your birthday off with full pay as a special benefit.
Joining ONIVERSE means becoming part of a global family that prioritises personal and professional development. We offer numerous opportunities for career advancement and believe in nurturing talent from within. If you’re looking for a career that’s dynamic, fulfilling, and full of growth opportunities, ONIVERSE is the place for you. Join us and be a part of a company that not only values your skills but also your potential.
Apply now and don’t miss the chance to join us!
KEY HOLDER PART-TIME - Calzedonia High Street Kensington, London Sales Points employer: oniverse
At ONIVERSE, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. As a Key Holder at our Calzedonia store in High Street Kensington, you'll enjoy competitive benefits such as a monthly bonus, generous staff discounts, and extensive training opportunities, all while being part of a supportive team that values your contributions and encourages career progression.
StudySmarter Expert Advice🤫
We think this is how you could land KEY HOLDER PART-TIME - Calzedonia High Street Kensington, London Sales Points
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Calzedonia's products and values. When you walk into that interview, your passion for fashion and knowledge about their offerings will shine through.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or engage with customers. Showing that you can provide exceptional service will set you apart from other candidates.
✨Tip Number 3
Be ready to demonstrate your sales skills! Prepare examples of how you've contributed to sales targets in previous roles. This will show that you understand the importance of driving store turnover.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the ONIVERSE family!
We think you need these skills to ace KEY HOLDER PART-TIME - Calzedonia High Street Kensington, London Sales Points
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your enthusiasm for the fashion industry shine through. We love candidates who are excited about our brands and products, so don’t hold back on sharing why you’re passionate about Calzedonia!
Tailor Your Experience:Make sure to highlight your sales and customer service experience in your application. We want to see how your background aligns with the Key Holder role, so be specific about your achievements and how they relate to providing exceptional service.
Be Professional and Polished:Your application is your first impression, so keep it professional! Use clear language, check for typos, and ensure your formatting is neat. A polished application reflects the professional image we value at Calzedonia.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at oniverse
✨Know Your Fashion
Make sure you brush up on your knowledge of Calzedonia's products and the fashion industry. Being able to discuss current trends and how they relate to the brand will show your passion and enthusiasm, which is key for this role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or complaints, as this will demonstrate your ability to maintain high standards in a retail environment.
✨Demonstrate Team Leadership
As a Key Holder, you'll be expected to motivate and manage a team. Be ready to share your experiences in leading teams or training others, highlighting how you can contribute to a positive store atmosphere and drive sales.
✨Practice Security Awareness
Familiarise yourself with common retail security practices. Be prepared to discuss how you would handle security issues or theft prevention, as this is a critical part of the Key Holder role.
