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- Tasks: Lead the team, ensure excellent customer service, and manage store operations.
- Company: Join ONIVERSE, a global fashion retail leader with over 5,300 stores worldwide.
- Benefits: Enjoy monthly bonuses, staff discounts, and 28 days paid holiday.
- Why this job: Be part of a dynamic team that values growth, creativity, and personal development.
- Qualifications: Passion for fashion, sales experience, and strong communication skills required.
- Other info: Celebrate your birthday off with full pay and enjoy extensive training opportunities.
The predicted salary is between 24000 - 33600 £ per year.
ONIVERSEis a renowned fashion retail company, specializing in underwear, beachwear, and hosiery, founded in Italy in 1986. Over the past three decades, we have grown into a global network with more than 5,300 stores in 56 countries. In the UK, we proudly operate under three beloved brands:Calzedonia, Intimissimiand IUMAN/Intimissimi Uomo.
We are currently seeking an enthusiastic and reliable individual to join our company as a full-timeKey Holder at one of our IUMAN/Intimissimi Uomo storeslocated in Oxford Street, London.
Role Overview: Under the direct supervision of the District Manager, Store Manager, and Supervisor, the Key Holder plays a critical role in assisting with the development of staff and ensuring the consistent delivery of company expectations related to sales, service, operations, presentation, and product knowledge.
Main Responsibilities:
Sales & Customer Service:
- Provide exceptional service.
- Oversee store opening and closing procedures.
- Contribute to store turnover, being aware of daily sales targets and store objectives.
- Demonstrate comprehensive knowledge of the products and the brand.
- Ensure all staff and customers are informed about current promotions and offers
- Handle customer complaints, returns, and exchanges according to company policy.
- Stay vigilant to prevent store thefts.
- Accurately process deliveries and complete associated paperwork.
ONIVERSEis a renowned fashion retail company, specializing in underwear, beachwear, and hosiery, founded in Italy in 1986. Over the past three decades, we have grown into a global network with more than 5,300 stores in 56 countries. In the UK, we proudly operate under three beloved brands:Calzedonia, Intimissimiand IUMAN/Intimissimi Uomo.
We are currently seeking an enthusiastic and reliable individual to join our company as a full-timeKey Holder at one of our IUMAN/Intimissimi Uomo storeslocated in Oxford Street, London.
Role Overview: Under the direct supervision of the District Manager, Store Manager, and Supervisor, the Key Holder plays a critical role in assisting with the development of staff and ensuring the consistent delivery of company expectations related to sales, service, operations, presentation, and product knowledge.
Main Responsibilities:
Sales & Customer Service:
- Provide exceptional service.
- Oversee store opening and closing procedures.
- Contribute to store turnover, being aware of daily sales targets and store objectives.
- Demonstrate comprehensive knowledge of the products and the brand.
- Ensure all staff and customers are informed about current promotions and offers
- Handle customer complaints, returns, and exchanges according to company policy.
- Stay vigilant to prevent store thefts.
- Accurately process deliveries and complete associated paperwork.
Visual & Store Standards:
- Maintain store cleanliness and ensure proper replenishment.
- Keep window displays in line with Visual Manager guidelines.
- Provide suggestions for in-store merchandising
People Management:
- Drive team motivation and involvement.
- Ensure the entire team delivers a high-quality customer experience.
- Assist in the training and development of staff members.
- Supervise team adherence to store rules and procedures (e.g., cleaning, replenishment, floor monitoring).
Security:
- Report any security issues immediately to the Store Manager or District Manager.
- Keep the office and safe securely locked when not in use.
- Handle money in accordance with company procedures.
- Ensure store keys are managed responsibly and never left unattended.
- Conduct staff security checks and ensure all areas of the store are secured before leaving.
- Monitor staff purchases to ensure compliance with company procedures.
- Verify that all internal and external doors and electrical appliances are secure before closing the store.
Profile:
- Passion for Fashion: A deep enthusiasm for the fashion industry.
- Brand Enthusiasm: Demonstrates excitement for Calzedonia brands, products, and quality.
- Sales & Customer Service Experience: Proven experience in sales and customer service environments.
- Approachable: Comfortable and confident in engaging with a diverse range of customers.
- Adaptable & Confident Seller: Willing to take on new challenges and adapt to different selling situations.
- Professional Image: Consistently presents a polished and professional appearance.
- Interpersonal & Time Management Skills: Excellent communication and time management abilities.
What do we offer:
- Monthly Bonus: Earn a monthly bonus based on store performance.
- Monthly Travel Scheme: Available after six months of employment within the company.
- Staff Discount: Enjoy discounts on all Calzedonia UK brands and worldwide.
- Generous Uniform Allowance: Receive a uniform allowance per brand.
- 28 Days Paid Holidays
- Extensive Training: Comprehensive training on store performance statistics, people management, and communication skills.
- Career Progression and Personal Development: Opportunities for growth and development within the company.
- Referral Scheme: Benefit from our employee referral program.
- Birthday Off (Paid): Enjoy your birthday off with full pay as a special benefit.
Join the ONIVERSE UK family now!
Joining ONIVERSE means becoming part of a global family that prioritizes personal and professional development. We offer numerous opportunities for career advancement and believe in nurturing talent from within.
If you’re looking for a career that’s dynamic, fulfilling, and full of growth opportunities, ONIVERSE is the place for you. Join us and be a part of a company that not only values your skills but also your potential.
Apply now and don’t miss the chance to join us!
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KEY HOLDER FULL TIME - IUMAN/Intimissimi Uomo, London employer: oniverse
Contact Detail:
oniverse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land KEY HOLDER FULL TIME - IUMAN/Intimissimi Uomo, London
✨Tip Number 1
Familiarise yourself with the IUMAN/Intimissimi Uomo brand and its products. Understanding the unique selling points and current promotions will help you engage confidently with customers and demonstrate your passion for the brand during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in previous roles. This will highlight your ability to manage complaints and ensure a high-quality customer experience, which is crucial for the Key Holder position.
✨Tip Number 3
Research the latest trends in fashion retail, particularly in underwear and beachwear. Being knowledgeable about industry trends will not only impress your interviewers but also demonstrate your commitment to staying informed and relevant in the field.
✨Tip Number 4
Prepare to discuss your leadership and team management experiences. As a Key Holder, you'll be responsible for motivating and developing staff, so showcasing your ability to lead and inspire a team will set you apart from other candidates.
We think you need these skills to ace KEY HOLDER FULL TIME - IUMAN/Intimissimi Uomo, London
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Key Holder position. Understand the responsibilities and required skills, such as sales experience and customer service expertise, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail or customer service. Mention specific achievements that demonstrate your ability to meet sales targets and provide exceptional service, as these are key aspects of the role.
Show Your Passion for Fashion: Express your enthusiasm for the fashion industry and the brands under ONIVERSE. Use your cover letter to convey why you are excited about working with IUMAN/Intimissimi Uomo and how your personal style aligns with their brand values.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for a customer-facing role.
How to prepare for a job interview at oniverse
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for the fashion industry during the interview. Share any personal experiences or interests related to fashion, as this will demonstrate your genuine interest in the role and the brand.
✨Know the Brand Inside Out
Research IUMAN/Intimissimi Uomo and its products thoroughly. Be prepared to discuss their latest collections, promotions, and what sets them apart from competitors. This knowledge will show that you are proactive and serious about the position.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight situations where you resolved complaints or went above and beyond for a customer, as this is crucial for the Key Holder position.
✨Exhibit Leadership Qualities
As a Key Holder, you'll be expected to assist in staff development and motivation. Share experiences where you've led a team or trained others, showcasing your ability to inspire and manage people effectively.
