KEY HOLDER

ONIVERSE is a renowned fashion retail company, specializing in underwear, beachwear, and hosiery, founded in Italy in 1986. Over the past three decades, we have grown into a global network with more than 5,300 stores in 56 countries. In the UK, we proudly operate under three beloved brands: Calzedonia, Intimissimi and IUMAN/Intimissimi Uomo.

We are currently seeking an enthusiastic and reliable individual to join our company as a full-time (40 hours per week) Key Holder at our Calzedonia store located in High Street Kensington, London.

Role Overview: Under the direct supervision of the District Manager, Store Manager, and Supervisor, the Key Holder plays a critical role in assisting with the development of staff and ensuring the consistent delivery of company expectations related to sales, service, operations, presentation, and product knowledge.

Your daily work embodies ONIVERSE\’s Key Values:

• Open Minded: You embrace new ideas, feedback, and guidance from store leadership.
• Authentic: You connect genuinely with guests and colleagues, valuing honesty and transparency.
• Passionate: You share excitement for the brand, promoting loyalty among guests and the store team.
• Dynamic: You adapt quickly in a fast-paced environment, ensuring a seamless shopping experience and efficient store operations.
• Team Player: You believe in the power of collaboration, supporting colleagues and fostering a positive atmosphere.
• Pragmatic: You approach challenges with practicality, finding effective solutions that align with store goals and customer needs.

Main Responsibilities:

Sales & Customer Service:

• Provide exceptional service.
• Oversee store opening and closing procedures.
• Contribute to store turnover, being aware of daily sales targets and store objectives.
• Demonstrate comprehensive knowledge of the products and the brand.
• Ensure all staff and customers are informed about current promotions and offers
• Handle customer complaints, returns, and exchanges according to company policy.
• Stay vigilant to prevent store thefts.
• Accurately process deliveries and complete associated paperwork.

Visual & Store Standards:

• Maintain store cleanliness and ensure proper replenishment.
• Keep window displays in line with Visual Manager guidelines.
• Provide suggestions for in-store merchandising

People Management:

• Drive team motivation and involvement.
• Ensure the entire team delivers a high-quality customer experience.
• Assist in the training and development of staff members.
• Supervise team adherence to store rules and procedures (e.g., cleaning, replenishment, floor monitoring).

Security:

• Report any security issues immediately to the Store Manager or District Manager.
• Keep the office and safe securely locked when not in use.
• Handle money in accordance with company procedures.
• Ensure store keys are managed responsibly and never left unattended.
• Conduct staff security checks and ensure all areas of the store are secured before leaving.
• Monitor staff purchases to ensure compliance with company procedures.
• Verify that all internal and external doors and electrical appliances are secure before closing the store.

Profile:

· Passion for Fashion: A deep enthusiasm for the fashion industry.

· Brand Enthusiasm: Demonstrates excitement for Calzedonia brands, products, and quality.

· Sales & Customer Service Experience: Proven experience in sales and customer service environments.

· Approachable: Comfortable and confident in engaging with a diverse range of customers.

· Adaptable & Confident Seller: Willing to take on new challenges and adapt to different selling situations.

· Professional Image: Consistently presents a polished and professional appearance.

· Interpersonal & Time Management Skills: Excellent communication and time management abilities.

What do we offer:

• Monthly Bonus: Earn a monthly bonus based on store performance.
• Monthly Travel Scheme: Available after six months of employment within the company.
• Staff Discount: Enjoy discounts on all Calzedonia UK brands and worldwide.
• Generous Uniform Allowance: Receive a uniform allowance per brand.
• 28 Days Paid Holidays: Includes