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- Tasks: Create and maintain customer loyalty while processing orders efficiently.
- Company: Join a leading aerospace company with a focus on customer relationships.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Collaborative team culture with opportunities for professional development.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced industry.
- Qualifications: 2 years of customer service experience in a B2B environment required.
The predicted salary is between 30000 - 40000 £ per year.
Our client is in the business of aerospace industry. They are currently seeking for Customer Relationship Representative who will be responsible to create and retain customer loyalty and preference by establishing rapport with the customer, administering customer-focused programs, and processing orders in an efficient and accurate manner.
JOB DIMENSION (SCOPE)
- Liaise between customers and cross-functional internal teams in a fast-paced global work environment to ensure the timely processing of customer RFQ’s; spot quote follow up; purchase order review; and order entry activities.
- Manage all post-order administration activities (i.e. date changes, quantity changes, expedites, etc.), review open order reports and proactively resolve order holds for the successful delivery of products and services according to customer needs.
- Collaborate closely with other sales staff and often liaise with internal teams such as Product Management, Quality, and Materials Management regarding issues such as pricing, delivery, and terms to ensure the accuracy of quotes and to address customer inquiries and facilitate the timely and effective resolution of customer concerns and disputes.
- Build and maintain strong, long-lasting customer relationships with a portfolio of assigned customers; develop a trusted advisor relationship with key customer stakeholders and decision-makers; and listen to understand the customer’s environment, influences, and challenges in the interest of building customer loyalty and creating exceptional customer experiences.
- Perform other tasks and projects as required to meet customer and organizational needs.
JOB REQUIREMENTS
- At least 2 years of relevant working experience interfacing directly with customers in a B2B sales or service environment.
- Commercially driven and customer-oriented person.
- Proficiency with ERP software and Salesforce or similar CRM applications.
- Reliable, amicable, and professional team player, driven to provide outstanding service to customers.
- Strong verbal, written and interpersonal skills sufficient to write business correspondence and to converse professionally with customers, vendors, and internal personnel.
- Detail oriented with strong organization and time management skills.
- Must be self-motivated and able to proactively manage time to meet deadlines and commitments and is achievement focused.
Customer Service Officer (Seletar area) employer: ONION SEARCH PTE. LTD.
Contact Detail:
ONION SEARCH PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (Seletar area)
✨Tip Number 1
Network like a pro! Reach out to people in the aerospace industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, and think about how your skills can help them achieve their goals. This shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, it shows you're proactive and serious about landing that Customer Service Officer position.
We think you need these skills to ace Customer Service Officer (Seletar area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in customer service and any relevant skills that match what we're looking for, like your proficiency with ERP software or CRM applications.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can build strong relationships with our clients. Be genuine and let your personality come through.
Showcase Relevant Experience: When detailing your work history, focus on roles where you've interfaced directly with customers. Share specific examples of how you've resolved issues or improved customer satisfaction – we love hearing about your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at ONION SEARCH PTE. LTD.
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a B2B context. Be ready to discuss how you’ve built relationships with customers in the past and how you’ve handled challenging situations. This will show that you understand the importance of customer loyalty and can effectively manage customer expectations.
✨Familiarise Yourself with the Company
Research the aerospace industry and the specific company you're interviewing with. Understand their products, services, and customer base. This knowledge will help you tailor your responses and demonstrate your genuine interest in the role and the company’s mission.
✨Showcase Your Technical Skills
Since proficiency with ERP software and CRM applications like Salesforce is crucial, be prepared to discuss your experience with these tools. If possible, share specific examples of how you've used them to improve customer interactions or streamline processes in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle specific customer scenarios. Think about times when you resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.