At a Glance
- Tasks: Provide hands-on technical support and troubleshooting for cutting-edge scientific equipment.
- Company: Join ONI, a leader in advancing scientific discovery and medical research.
- Benefits: Enjoy competitive pay, 28 days off, gym access, and private healthcare.
- Other info: Be part of an inclusive culture that values your unique perspective.
- Why this job: Make a real impact in science while travelling across the UK and Europe.
- Qualifications: Experience in engineering or technical support, with a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
At ONI, we are driven by a profound mission: to propel scientific discovery and combat diseases by granting everyone the ability to visualize, comprehend, and share the intricate microscopic details of life. Our revolutionary Nanoimager stands at the forefront of advancing cellular studies on a molecular level, making substantial contributions to the evolution of scientific knowledge.
This is a practical, hands‑on role focused on customer‑facing field service support. This could be a great opportunity for someone looking to continue to build upon their existing experience in a field‑based role, or for someone wanting to get experience in a field‑based role for the first time. The position is split approximately 50% field‑based travel and 50% on‑site troubleshooting and repair work from our Oxford labs. This role is ideal for someone who enjoys working directly with hardware, solving technical problems, travelling to customer sites across the UK and Europe.
You will be contributing to high‑quality product delivery whilst combining regular hands‑on technical work, customer interaction, and collaboration across Operations. As the Customer Service Engineer you will:
- Perform on‑site and remote troubleshooting, repairs, and preventative maintenance of ONI hardware systems
- Travel to customer sites across the UK and Europe
- Support system installations and basic technical training where required
- Perform in‑house troubleshooting and repairs from our Oxford labs
- Accurately document repairs and service activity in internal systems
- Work with senior engineers to investigate recurring issues
- Provide professional, clear communication to customers during service activities
Ideally you will have experience in some of the following:
- 1–4 years’ experience in a hands‑on engineering or technical support role
- Experience working with electromechanical, optical, or electronic systems (can be early‑career exposure)
- Practical troubleshooting mindset
- Comfortable using tools and working directly with hardware
- Strong attention to detail and documentation discipline
- Confident communicator with customers and internal teams
- Willingness to travel across the UK and Europe
- High energy, proactive attitude, and willingness to support where needed
- Experience in scientific instrumentation, microscopy, biomedical, or similar environments
- Experience in a Field Service or technical support role
At ONI, we understand that a fulfilling career involves more than just challenging work - it's about enjoying a well‑rounded experience. When you become a part of our team, you not only contribute to groundbreaking research but also enjoy a range of benefits designed to enhance your life both inside and outside the workplace. As an equal opportunity employer, we prioritize fairness and respect, ensuring every team member thrives regardless of their background.
But that's not all - our perks include:
- Competitive Compensation: We recognise and reward your talent. Enjoy a competitive salary that reflects your expertise and contributions, ensuring your hard work is recognised.
- Time Off That Counts: 28 days of annual leave plus bank holidays and 4 dedicated wellbeing days!
- Onsite Gym Facilities: Stay active and energized with our convenient onsite gym, promoting your overall health.
- Private Healthcare and Dental Coverage: Your health matters to us. Access top‑notch medical and dental services, ensuring your well‑being is in good hands.
- Inclusive Culture: Be a valued member of our diverse, inclusive family. Your unique perspective is celebrated here, fostering a culture of mutual respect and understanding.
- Health Assured: Your mental health is essential. Access our comprehensive mental health support services for a balanced work‑life experience.
- People’s Pension: Secure your future with our pension scheme, investing in your financial well‑being beyond the workplace.
- Perks at Work: Enjoy exclusive discounts and deals through our perks at work program, adding value to your everyday life.
If you are driven by innovation, eager to make a significant impact in the realm of scientific and medical research, and possess the skills and passion we are looking for, we invite you to apply and be a part of our mission to improve our understanding of the details of life.
Field Services Engineer in Oxford employer: ONI
At ONI, we are committed to fostering a dynamic and inclusive work environment that empowers our employees to thrive both personally and professionally. As a Field Services Engineer based in Oxford, you will enjoy competitive compensation, generous time off, and access to onsite gym facilities, all while contributing to groundbreaking scientific advancements. Our culture prioritises respect and collaboration, ensuring that every team member feels valued and supported in their career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the field services or engineering sectors, especially those who work at ONI or similar companies. A friendly chat can lead to insider tips and maybe even a referral!
✨Tip Number 2
Prepare for hands-on interviews! Since this role is all about troubleshooting and technical support, be ready to demonstrate your problem-solving skills. Practise explaining your thought process while tackling technical challenges.
✨Tip Number 3
Show off your communication skills! This job involves a lot of customer interaction, so be sure to highlight your ability to explain complex concepts clearly. Maybe even share examples of how you've successfully communicated with clients in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Field Services Engineer in Oxford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for scientific discovery shine through. We love candidates who are excited about the role and can connect their experiences to our mission at ONI.
Tailor Your CV:Make sure your CV highlights relevant experience in hands-on engineering or technical support roles. We want to see how your skills align with the responsibilities of a Field Services Engineer, so don’t hold back!
Be Clear and Concise:In your cover letter, communicate clearly and keep it concise. We appreciate straightforward communication, especially since this role involves interacting with customers. Show us you can get to the point!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ONI
✨Know Your Tech
Make sure you brush up on your knowledge of electromechanical, optical, and electronic systems. Familiarise yourself with ONI's Nanoimager and be ready to discuss how you would troubleshoot common issues. This shows you're not just interested in the role but also invested in their technology.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved technical problems. Whether it's a hands-on engineering challenge or a customer service scenario, having specific stories ready will demonstrate your practical troubleshooting mindset.
✨Communicate Clearly
Since this role involves direct customer interaction, practice articulating complex technical concepts in simple terms. You might even want to role-play with a friend to ensure you can explain things clearly and professionally during the interview.
✨Emphasise Your Willingness to Travel
As the position requires travel across the UK and Europe, express your enthusiasm for this aspect of the job. Share any previous travel experiences related to work or study, and highlight your adaptability and eagerness to engage with customers in different locations.
