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- Tasks: Provide hands-on technical support and troubleshooting for cutting-edge scientific hardware.
- Company: Join ONI, a leader in scientific discovery and innovation.
- Benefits: Enjoy competitive pay, 28 days off, gym access, and private healthcare.
- Why this job: Make a real impact in science while travelling across the UK and Europe.
- Qualifications: 1-4 years in engineering or technical support; hands-on experience with hardware.
- Other info: Be part of an inclusive culture that values your unique perspective.
The predicted salary is between 30000 - 40000 £ per year.
Join ONI and explore the boundaries of scientific discovery! At ONI, we are driven by a profound mission: to propel scientific discovery and combat diseases by granting everyone the ability to visualize, comprehend, and share the intricate microscopic details of life. Our revolutionary Nanoimager stands at the forefront of advancing cellular studies on a molecular level, making substantial contributions to the evolution of scientific knowledge.
This is a practical, hands-on role focused on customer-facing field service support. This role is ideal for someone early in their engineering career who enjoys working directly with hardware, solving technical problems, travelling to customer sites across the UK and Europe, and contributing to high-quality product delivery. This is not a desk-based role. This involves regular hands-on technical work, customer interaction, and collaboration across Operations.
Key Responsibilities- Perform on-site and remote troubleshooting, repairs, and preventative maintenance of ONI hardware systems
- Travel to customer sites across the UK and Europe
- Support system installations and basic technical training where required
- Perform in-house repairs
- Accurately document repairs and service activity in internal systems
- Work with senior engineers to investigate recurring issues
- Provide professional, clear communication to customers during service activities
- 1–4 years’ experience in a hands-on engineering or technical support role
- Experience working with electromechanical, optical, or electronic systems (can be early-career exposure)
- Practical troubleshooting mindset
- Comfortable using tools and working directly with hardware
- Strong attention to detail and documentation discipline
- Confident communicator with customers and internal teams
- Willingness to travel across the UK and Europe
- High energy, proactive attitude, and willingness to support where needed
- Experience in scientific instrumentation, microscopy, biomedical, or similar environments
- Experience in a Field Service or technical support role
At ONI, we understand that a fulfilling career involves more than just challenging work — it’s about enjoying a well-rounded experience. When you become a part of our team, you not only contribute to groundbreaking research but also enjoy a range of benefits designed to enhance your life both inside and outside the workplace. As an equal opportunity employer, we prioritize fairness and respect, ensuring every team member thrives regardless of their background.
Our perks include:- Competitive Compensation: We recognise and reward your talent. Enjoy a competitive salary that reflects your expertise and contributions, ensuring your hard work is recognised.
- Time Off That Counts: 28 days of annual leave plus bank holidays and 4 dedicated wellbeing days!
- Onsite Gym Facilities: Stay active and energized with our convenient onsite gym, promoting your overall health.
- Private Healthcare and Dental Coverage: Your health matters to us. Access top-notch medical and dental services, ensuring your well-being is in good hands.
- Inclusive Culture: Be a valued member of our diverse, inclusive family. Your unique perspective is celebrated here, fostering a culture of mutual respect and understanding.
- Health Assured: Your mental health is essential. Access our comprehensive mental health support services for a balanced work-life experience.
- People’s Pension: Secure your future with our pension scheme, investing in your financial well-being beyond the workplace.
- Perks at Work: Enjoy exclusive discounts and deals through our perks at work program, adding value to your everyday life.
If you are driven by innovation, eager to make a significant impact in the realm of scientific and medical research, and possess the skills and passion we are looking for, we invite you to apply and be a part of our mission to improve our understanding of the details of life.
Field Service Engineer in Oxford employer: ONI
Contact Detail:
ONI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Oxford
✨Tip Number 1
Get hands-on! Since this role is all about practical work, make sure to showcase your technical skills during interviews. Bring examples of past projects or experiences where you solved problems with hardware.
✨Tip Number 2
Don’t underestimate the power of communication! Practice explaining complex technical issues in simple terms. This will help you connect with customers and show that you can be a clear communicator, which is key for this role.
✨Tip Number 3
Be ready to talk about your travel experiences! Since the job involves travelling across the UK and Europe, share any relevant experiences that demonstrate your adaptability and willingness to go the extra mile for customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining ONI and being part of our mission to advance scientific discovery.
We think you need these skills to ace Field Service Engineer in Oxford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for scientific discovery shine through! We want to see how excited you are about the role and how it aligns with your career goals.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hands-on engineering or technical support. Mention any specific skills related to electromechanical or optical systems that could set you apart!
Be Clear and Concise: In your cover letter, keep it straightforward. Clearly outline your experience and how it relates to the responsibilities of the Field Service Engineer role. We appreciate clarity and directness!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at ONI
✨Know Your Hardware
Before the interview, brush up on your knowledge of electromechanical, optical, and electronic systems. Be ready to discuss any hands-on experience you've had with these technologies, as this role is all about practical problem-solving.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think of a time when you resolved a challenging problem or performed maintenance on equipment. This will demonstrate your practical troubleshooting mindset.
✨Communicate Clearly
Since this role involves customer interaction, practice articulating your thoughts clearly and professionally. You might be asked to explain complex technical concepts, so being able to communicate effectively is key.
✨Embrace the Travel Aspect
Be enthusiastic about the travel requirements of the job. Research the locations you might visit and express your excitement about working directly with customers across the UK and Europe. This shows you're ready for the hands-on nature of the role.