At a Glance
- Tasks: Provide hands-on support and troubleshooting for cutting-edge scientific hardware.
- Company: Join ONI, a leader in advancing scientific discovery and medical research.
- Benefits: Enjoy competitive pay, 28 days off, private healthcare, and gym access.
- Other info: Be part of a diverse team committed to innovation and respect.
- Why this job: Make a real impact while travelling across the UK and Europe.
- Qualifications: 1-4 years in technical support; experience with electromechanical systems preferred.
The predicted salary is between 30000 - 40000 € per year.
At ONI, we are driven by a profound mission: to propel scientific discovery and combat diseases by granting everyone the ability to visualize, comprehend, and share the intricate microscopic details of life. Our revolutionary Nanoimager stands at the forefront of advancing cellular studies on a molecular level, making substantial contributions to the evolution of scientific knowledge. This is a practical, hands‑on role focused on customer‑facing field service support. It could be a great opportunity for someone looking to continue to build upon their existing experience in a field‑based role, or for someone wanting to get experience in a field‑based role for the first time. The position is split approximately 50% field‑based travel and 50% on‑site troubleshooting and repair work from our Oxford labs. This role is ideal for someone who enjoys working directly with hardware, solving technical problems, travelling to customer sites across the UK and Europe, and contributing to high‑quality product delivery while combining regular hands‑on technical work, customer interaction, and collaboration across Operations.
Responsibilities
- Perform on‑site and remote troubleshooting, repairs, and preventative maintenance of ONI hardware systems
- Travel to customer sites across the UK and Europe
- Support system installations and basic technical training where required
- Perform in‑house troubleshooting and repairs from our Oxford labs
- Accurately document repairs and service activity in internal systems
- Work with senior engineers to investigate recurring issues
- Provide professional, clear communication to customers during service activities
Qualifications
- 1–4 years’ experience in a hands‑on engineering or technical support role
- Experience working with electromechanical, optical, or electronic systems (early‑career exposure acceptable)
- Practical troubleshooting mindset
- Comfortable using tools and working directly with hardware
- Strong attention to detail and documentation discipline
- Confident communicator with customers and internal teams
- Willingness to travel across the UK and Europe
- High energy, proactive attitude, and willingness to support where needed
Desirable
- Experience in scientific instrumentation, microscopy, biomedical, or similar environments
- Experience in a Field Service or technical support role
At ONI, we understand that a fulfilling career involves more than just challenging work – it's about enjoying a well‑rounded experience. When you become a part of our team, you not only contribute to groundbreaking research but also enjoy a range of benefits designed to enhance your life both inside and outside the workplace. As an equal opportunity employer, we prioritize fairness and respect, ensuring every team member thrives regardless of their background.
Benefits
- Competitive Compensation
- Time Off That Counts – 28 days of annual leave plus bank holidays and 4 dedicated wellbeing days
- Onsite Gym Facilities
- Private Healthcare and Dental Coverage
- Inclusive Culture – a diverse and respectful environment
- Health Assured – comprehensive mental health support services
- People’s Pension – secure your future with our pension scheme
- Perks at Work – exclusive discounts and deals through our perks program
If you are driven by innovation, eager to make a significant impact in the realm of scientific and medical research, and possess the skills and passion we are looking for, we invite you to apply and be a part of our mission to improve our understanding of the details of life.
Customer Service Engineer in Oxford employer: ONI
At ONI, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our team members enjoy competitive compensation, generous time off, and comprehensive health benefits, all while contributing to groundbreaking scientific advancements from our vibrant Oxford labs. With a strong commitment to employee growth and a diverse, inclusive environment, ONI is the perfect place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Engineer in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at ONI. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by understanding ONI's mission and products. Show your passion for scientific discovery and how your skills align with their goals. It’s all about making that connection!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the ONI team and contributing to their mission.
We think you need these skills to ace Customer Service Engineer in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Engineer role. Highlight any hands-on engineering or technical support experience, especially with electromechanical or optical systems. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about scientific discovery and how your background makes you a great fit for ONI. Be sure to mention your willingness to travel and your proactive attitude – we love that!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure to demonstrate your communication skills in your application. Whether it's through your CV, cover letter, or any additional documents, we want to see how you can engage with customers professionally and clearly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at ONI
✨Know Your Tech
Familiarise yourself with the specific hardware and systems ONI uses, especially the Nanoimager. Brush up on your knowledge of electromechanical and optical systems, as this will show your technical prowess and readiness for hands-on work.
✨Showcase Your Troubleshooting Skills
Prepare to discuss past experiences where you successfully diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your practical troubleshooting mindset.
✨Communicate Clearly
Since this role involves direct customer interaction, practice articulating complex technical concepts in simple terms. Think about how you would explain a repair or installation process to a non-technical customer to demonstrate your communication skills.
✨Emphasise Your Willingness to Travel
Be ready to express your enthusiasm for travelling across the UK and Europe. Share any previous experiences that involved travel for work, and convey your excitement about visiting customer sites and providing on-site support.
