At a Glance
- Tasks: Provide trauma-informed support to individuals experiencing homelessness and develop tailored support plans.
- Company: Join Ongo, a company dedicated to making a difference in the community.
- Benefits: Enjoy 30 days paid holiday, volunteering hours, and discounts at local cafes.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real impact by helping vulnerable individuals regain their independence.
- Qualifications: Experience supporting vulnerable groups and strong communication skills required.
The predicted salary is between 21000 - 35000 £ per year.
This is a job for within Ongo, and will involve travel between locations around Scunthorpe and Doncaster. Salary £29,524 pro rata.
Job Summary
Homeless Support Worker provides a person-led, trauma-informed support to individuals experiencing homelessness. Develop tailored support plans, manage tenancies, respond to safeguarding and anti-social behaviour concerns, and coordinate multi-agency support. Promote financial inclusion, ensure property standards, and engage customers to shape and improve services.
Benefits of working with Ongo include:
- 30 days paid holiday (pro rata) plus bank holidays and your birthday off
- Exceptional leave
- 15 hours per year paid volunteering
- Annual pay review
- Mileage reimbursement at 46p per mile
- Free parking (pass provided)
- “No sick days” voucher
- 9.5% pension contribution (Aviva)
- 3x salary life assurance policy
- Enhanced maternity/paternity pay
- Simply Health package (including Pro-counselling for family members)
- Housing Perks
- Agile working
- Home working equipment provided
- Local gym discounts
- Discounts at Costa and Starbucks (town centre)
- Car lease scheme
Main Responsibilities
- Deliver person-centred, trauma-informed support by developing, reviewing, and monitoring individual support plans tailored to each customer's needs, promoting independence, wellbeing, and positive outcomes.
- Manage tenancies and licence agreements through oversight of sign-ups, terminations, rent arrears, and breaches, ensuring customers understand their rights and responsibilities and receive appropriate guidance.
- Investigate and respond to anti-social behaviour (ASB) by addressing reports of harassment, cuckooing, and drug-related activity; liaise with residents, gather evidence, assess risk, and work with police and partners to implement joint action plans; prepare legal documentation when required.
- Lead safeguarding and risk management by identifying and responding to safeguarding concerns, making appropriate referrals, following protocols, and contributing to coordinated risk management planning.
- Coordinate multi-agency support by working collaboratively with external agencies to ensure holistic, joined-up support for customers, and actively participating in partnership meetings to support integrated service delivery.
- Manage referrals, allocations, and voids by assessing eligibility, allocating properties fairly, minimising void periods, and maintaining accurate records while liaising with applicants and stakeholders throughout the process.
- Promote financial inclusion and income maximisation by supporting customers with budgeting, benefits, charitable grants, and financial risk management to help sustain tenancies and reduce poverty.
- Ensure property standards and compliance through regular inspections of properties and communal areas, reporting and following up on repairs, environmental issues, and PAT testing; maintain high standards and ensure health & safety compliance.
- Champion customer voice and engagement by facilitating house meetings, consultations, and feedback opportunities, responding to complaints professionally, and using customer insight to shape and improve services.
- Support service-related projects and performance monitoring by assisting in the delivery of service-related projects, supporting the Project Lead in achieving objectives, maintaining accurate records using internal CRM systems, and contributing to performance reporting, service development, and policy reviews.
Skills, Competence, Experience Required
- Experience supporting vulnerable groups (e.g. homeless, ex-offenders)
- Skilled in person-centred, trauma-informed support planning
- Strong safeguarding knowledge and MDT coordination
- Understanding of tenancy management, housing law, and ASB procedures
- Ability to investigate ASB and prepare legal documentation
- Confident in multi-agency working and partnership collaboration
- Knowledge of welfare benefits, budgeting, and financial inclusion
- Effective communication, negotiation, and advocacy skills
- Proficient in CRM systems and accurate case recording
- Strong IT, literacy, and numeracy skills
- Awareness of property standards, health & safety, and compliance
- Customer-focused with a commitment to inclusion and engagement
- Capable of managing complaints and using feedback constructively
- Organised, self-motivated, and able to manage a varied caseload
- Experience supporting service-related projects and project leads
- Subject to annual enhanced DBS check
Closing date for applications: Thursday 22 January
Interviews to be held: 3 February
For more about Ongo, visit. We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist.
Homeless Support Worker (6 month) in Scunthorpe employer: Ongo Recruitment
Ongo is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture that values inclusivity and community engagement. With generous benefits such as 30 days of paid holiday, a robust pension scheme, and opportunities for paid volunteering, Ongo fosters a fulfilling environment for Homeless Support Workers to make a meaningful impact in the lives of vulnerable individuals across Scunthorpe and Doncaster.
StudySmarter Expert Advice🤫
We think this is how you could land Homeless Support Worker (6 month) in Scunthorpe
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with organisations that focus on homelessness support. You never know who might have a lead on a job or can give you insider tips.
✨Tip Number 2
Prepare for interviews by researching Ongo and understanding their values. Be ready to discuss how your experience aligns with their mission of providing trauma-informed support. Show them you’re passionate about making a difference!
✨Tip Number 3
Practice your responses to common interview questions, especially around safeguarding and tenancy management. Use real-life examples from your past experiences to demonstrate your skills and knowledge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Ongo and making a positive impact in the community.
We think you need these skills to ace Homeless Support Worker (6 month) in Scunthorpe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of a Homeless Support Worker. Use keywords from the job description to show that you understand what Ongo is looking for.
Showcase Relevant Experience:When detailing your past roles, focus on your experience supporting vulnerable groups and any relevant skills in person-centred support. This will help us see how you can make a positive impact in this position.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This makes it easier for us to see your strengths.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ongo Recruitment
✨Know Your Stuff
Make sure you understand the role of a Homeless Support Worker inside out. Familiarise yourself with trauma-informed support, tenancy management, and safeguarding procedures. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your skills in supporting vulnerable groups. Whether it’s handling anti-social behaviour or coordinating multi-agency support, having real-life scenarios ready will make your responses more impactful.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about Ongo's approach to customer engagement or how they handle financial inclusion. This shows that you’re not just interested in the job, but also in how you can contribute to their mission.
✨Be Yourself
Authenticity goes a long way. Be honest about your experiences and what you can bring to the team. Remember, they’re looking for someone who fits into their culture, so let your personality shine through!
