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- Tasks: Lead a team to manage repairs and ensure excellent customer service.
- Company: Join Ongo, a forward-thinking property services provider.
- Benefits: 30 days holiday, paid volunteering, and discounts at popular cafes.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in supervising repair teams and strong communication skills.
- Other info: Inclusive workplace with opportunities for career growth.
The predicted salary is between 43000 - 60000 ÂŁ per year.
This job is working for Ongo. Salary ÂŁ43,270
Job Summary
To lead and manage a team of operatives and oversee the delivery of responsive repairs and void property works within a designated area. The role includes taking full ownership of jobs in the patch—from issue to completion—including works delivered by in-house trades and external contractors. The role focuses on performance, value for money, quality assurance, and excellent customer service.
Benefits of working with Ongo include:
- 30 days paid holiday plus bank holidays and your birthday off
- Exceptional leave
- 15 hours per year paid volunteering
- Annual pay review
- Mileage reimbursement at 46p per mile
- Free parking (pass provided)
- “No sick days” voucher
- 9.5% pension contribution (Aviva)
- 3x salary life assurance policy
- Enhanced maternity/paternity pay
- Simply Health package (including Pro-counselling for family members)
- Housing Perks
- Agile working
- Home working equipment provided
- Local gym discounts
- Discounts at Costa and Starbucks (town centre)
- Car lease scheme
Main Responsibilities
- Take full operational responsibility for repairs, empty homes, and contractor-led works within a designated area.
- Act as the key point of contact for all maintenance activity in the patch, ensuring smooth coordination and timely completion.
- Liaise daily with the planning team to allocate, schedule, and monitor job progress.
- Proactively manage workloads to reduce backlogs, improve right-first-time performance, and ensure jobs are completed within target.
- Line manage a team of trade operatives, setting clear expectations regarding performance, conduct, and customer service.
- Monitor operative productivity, attendance, and job quality, address underperformance swiftly through support or formal procedures.
- Conduct regular van stock checks, spot checks, audits, and job shadowing to maintain quality and accountability.
- Complete post-inspections to ensure works meet quality and specification standards.
- Enforce health and safety standards and ensure operatives adhere to risk assessments and safe systems of work.
- Maintain accurate records of van checks, inspections, and toolbox talks.
- Handle complaints, complex repair issues, or escalations within your area professionally and within timeframes.
- Lead by example in delivering excellent customer service.
- Promote a culture of ownership and respect among operatives when engaging with residents.
- The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures.
Skills, Competence, Experience Required
- Experience supervising or leading repairs teams in housing or a related field.
- Strong knowledge of building repairs, void standards, and trade practices.
- Track record of managing performance and delivering service improvements.
- Good understanding of value for money and cost control.
- Ability to build positive relationships with planners, residents, and contractors.
- Health & Safety qualification (e.g., IOSH Managing Safely).
- Familiarity with social housing regulatory standards.
- Excellent communication and leadership skills, with the ability to motivate and develop teams.
- IT literacy, including experience using job management systems and reporting tools.
- Previous experience of working to targets and within timescales.
- Working as part of a team, as well as on an individual basis.
- Ability to work flexibly, including evening/weekend working.
- Full driving licence.
Closing date for applications is Thursday 5 February.
We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist.
Maintenance Manager employer: Ongo Recruitment
Contact Detail:
Ongo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the hunt for a Maintenance Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Ongo and their values. Understand their approach to customer service and quality assurance, so you can showcase how your experience aligns with their mission during the interview.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and improved performance in previous roles. This will help you stand out as a candidate who can lead the maintenance team effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Ongo team and ready to take on the challenges of a Maintenance Manager.
We think you need these skills to ace Maintenance Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Maintenance Manager role. Highlight your experience in supervising repairs teams and managing performance, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Show Off Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your ability to improve service delivery or manage projects effectively. This will help us see the impact you've made in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your points are easy to understand. We appreciate straightforward communication, especially when it comes to managing maintenance tasks!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Ongo Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of building repairs and void standards. Familiarise yourself with the specific responsibilities of a Maintenance Manager, especially around managing teams and ensuring quality service delivery.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you improved performance or handled difficult situations. This will demonstrate your ability to motivate and develop your team effectively.
✨Understand the Company Culture
Research Ongo’s values and mission. Be ready to discuss how you can contribute to their commitment to excellent customer service and community engagement. Showing that you align with their culture can set you apart from other candidates.
✨Prepare for Scenario Questions
Anticipate questions about handling complaints or complex repair issues. Think through your approach to problem-solving and how you would ensure compliance with health and safety standards. This will show your readiness for the role's challenges.
