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- Tasks: Lead a team to manage repairs and ensure excellent customer service.
- Company: Join a forward-thinking property services company with a focus on community.
- Benefits: Competitive salary, generous holiday, health care, and flexible working options.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in managing repair teams and strong communication skills required.
- Other info: Inclusive workplace welcoming diverse applicants and offering professional development opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
array(14) {(\”reference\”)=>string(9) \”JOB-14850\”(\”title\”)=>string(19) \”Maintenance Manager\”(\”location\”)=>string(30) \”Scunthorpe, North Lincolnshire\”(\”salaryfrom\”)=>string(5) \”43270\”(\”salaryto\”)=>string(5) \”43270\”(\”duration\”)=>array(2) {(0)=>string(0) \”\”(1)=>string(0) \”\”}(\”description\”)=>array(1) {(\”#cdata-section\”)=>string(12731) \”| | || — | — || **Job Title: Maintenance Manager** | **Team: Maintenance** || **Service: Property Services** | **Responsible to: Regional Manager** |**This job is working for Ongo.** **Salary £43,270****Job Summary**To lead and manage a team of operatives and oversee the delivery of responsive repairs and void property works within a designated area. The role includes taking full ownership of jobs in the patch—from issue to completion—including works delivered by in-house trades and external contractors. The role focuses on performance, value for money, quality assurance, and excellent customer service.**Benefits of working with Ongo include:*** 30 days paid holiday plus bank holidays and your birthday off* Exceptional leave* 15 hours per year paid volunteering* Annual pay review* Mileage reimbursement at 46p per mile* Free parking (pass provided)* “No sick days” voucher* 9.5% pension contribution (Aviva)* 3x salary life assurance policy* Enhanced maternity/paternity pay* Simply Health package (including Pro-counselling for family members)* Housing Perks* Agile working* Home working equipment provided* Local gym discounts* Discounts at Costa and Starbucks (town centre)* Car lease scheme **Main Responsibilities*** Take full operational responsibility for repairs, empty homes, and contractor-led works within a designated area.* Act as the key point of contact for all maintenance activity in the patch, ensuring smooth coordination and timely completion.* Liaise daily with the planning team to allocate, schedule, and monitor job progress.* Proactively manage workloads to reduce backlogs, improve right-first-time performance, and ensure jobs are completed within target.* Line manage a team of trade operatives, setting clear expectations regarding performance, conduct, and customer service.* Monitor operative productivity, attendance, and job quality, address underperformance swiftly through support or formal procedures.* Conduct regular van stock checks, spot checks, audits, and job shadowing to maintain quality and accountability.* Complete post-inspections to ensure works meet quality and specification standards.* Enforce health and safety standards and ensure operatives adhere to risk assessments and safe systems of work.* Maintain accurate records of van checks, inspections, and toolbox talks.* Handle complaints, complex repair issues, or escalations within your area professionally and within timeframes.* Lead by example in delivering excellent customer service.* Promote a culture of ownership and respect among operatives when engaging with residents.* The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures*.* **Skills, Competence, Experience Required*** Experience supervising or leading repairs teams in housing or a related field.* Strong knowledge of building repairs, void standards, and trade practices.* Track record of managing performance and delivering service improvements.* Good understanding of value for money and cost control.* Ability to build positive relationships with planners, residents, and contractors.* Health & Safety qualification (e.g., IOSH Managing Safely).* Familiarity with social housing regulatory standards.* Excellent communication and leadership skills, with the ability to motivate and develop teams.* IT literacy, including experience using job management systems and reporting tools.* Previous experience of working to targets and within timescales.* Working as part of a team, as well as on an individual basis.* Ability to work flexibly, including evening/weekend working* Full driving licence. Closing date for applications is Thursday 5 February We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist# Maintenance Manager**Job type:** Permanent**Salary:** £43,270per annum**Location:** Scunthorpe, North Lincolnshire## About this role| | || — | — || **Job Title: Maintenance Manager** | **Team: Maintenance** || **Service: Property Services** | **Responsible to: Regional Manager** |**This job is working for Ongo.** **Salary £43,270****Job Summary**To lead and manage a team of operatives and oversee the delivery of responsive repairs and void property works within a designated area. The role includes taking full ownership of jobs in the patch—from issue to completion—including works delivered by in-house trades and external contractors. The role focuses on performance, value for money, quality assurance, and excellent customer service.**Benefits of working with Ongo include:*** 30 days paid holiday plus bank holidays and your birthday off* Exceptional leave* 15 hours per year paid volunteering* Annual pay review* Mileage reimbursement at 46p per mile* Free parking (pass provided)* “No sick days” voucher* 9.5% pension contribution (Aviva)* 3x salary life assurance policy* Enhanced maternity/paternity pay* Simply Health package (including Pro-counselling for family members)* Housing Perks* Agile working* Home working equipment provided* Local gym discounts* Discounts at Costa and Starbucks (town centre)* Car lease scheme **Main Responsibilities*** Take full operational responsibility for repairs, empty homes, and contractor-led works within a designated area.* Act as the key point of contact for all maintenance activity in the patch, ensuring smooth coordination and timely completion.* Liaise daily with the planning team to allocate, schedule, and monitor job progress.* Proactively manage workloads to reduce backlogs, improve right-first-time performance, and ensure jobs are completed within target.* Line manage a team of trade operatives, setting clear expectations regarding performance, conduct, and customer service.* Monitor operative productivity, attendance, and job quality, address underperformance swiftly through support or formal procedures.* Conduct regular van stock checks, spot checks, audits, and job shadowing to maintain quality and accountability.* Complete post-inspections to ensure works meet quality and specification standards.* Enforce health and safety standards and ensure operatives adhere to risk assessments and safe systems of work.* Maintain accurate records of van checks, inspections, and toolbox talks.* Handle complaints, complex repair issues, or escalations within your area professionally and within timeframes.* Lead by example in delivering excellent customer service.* Promote a culture of ownership and respect among operatives when engaging with residents.* The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures*.* **Skills, Competence, Experience Required*** Experience supervising or leading repairs teams in housing or a related field.* Strong knowledge of building repairs, void standards, and trade practices.* Track record of managing performance and delivering service improvements.* Good understanding of value for money and cost control.* Ability to build positive relationships with planners, residents, and contractors.* Health &
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Maintenance Manager employer: Ongo Recruitment
Contact Detail:
Ongo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Manager
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and team culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections!
✨Tip Number 3
Prepare for common interview questions but also think outside the box. Be ready to discuss how you’d handle specific maintenance challenges or improve service delivery. Show them you’re the problem-solver they need!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Maintenance Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing repairs teams and delivering excellent customer service. We want to see how your skills match the role of Maintenance Manager!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve improved performance or managed successful projects in the past. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Ongo Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of building repairs and void standards. Familiarise yourself with the specific responsibilities of a Maintenance Manager, as well as the company’s approach to customer service and quality assurance. This will show that you're not just interested in the role, but that you understand it inside out.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve improved performance or resolved conflicts. Being able to demonstrate your leadership style and how you motivate others will be key in this role, so have those stories ready to share!
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling complaints or managing underperformance. Practice your responses to these scenarios, focusing on how you would ensure timely completion of jobs while maintaining quality and customer satisfaction. This will help you stand out as a proactive problem-solver.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.