At a Glance
- Tasks: Manage housing properties, support residents, and promote community engagement.
- Company: Join Ongo, a company dedicated to creating sustainable communities.
- Benefits: 30 days holiday, paid volunteering, and discounts at popular cafes.
- Other info: Enjoy flexible working and excellent career development opportunities.
- Why this job: Make a real difference in people's lives while building strong communities.
- Qualifications: Strong customer service skills and a passion for community support.
The predicted salary is between 33345 - 33345 € per year.
Salary: £33,345
Location: Extensive travel, including to Gainsborough, Scunthorpe and Sleaford. Full UK car licence and vehicle required.
Job Summary:
The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement.
Benefits of working with Ongo include:
- 30 days paid holiday plus bank holidays and your birthday off
- Exceptional leave
- 15 hours per year paid volunteering
- Annual pay review
- Mileage reimbursement at 45p per mile
- Free parking (pass provided)
- “No sick days” voucher
- 9.5% pension contribution (Aviva)
- 3x salary life assurance policy
- Enhanced maternity/paternity pay
- Simply Health package (including Pro-counselling for family members)
- Housing Perks
- Agile working
- Home working equipment provided
- Local gym discounts
- Discounts at Costa and Starbucks (town centre)
- Car lease scheme
Main Responsibilities:
- Deliver tenancy management services, ensuring policies and procedures are adhered to.
- Monitor and control the progress of empty properties to meet targets and minimise revenue loss.
- Carry out accompanied viewings and assess tenancy suitability in line with allocation policies.
- Complete tenancy sign-ups, ensuring agreements are fully explained and understood.
- Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions.
- Address tenancy breaches, including investigating abandoned properties.
Community Relations Specialist in Lincolnshire employer: Ongo Recruitment
Ongo is an exceptional employer that prioritises employee well-being and community engagement, making it a rewarding place to work as a Community Relations Specialist. With generous benefits such as 30 days of paid holiday, a strong pension contribution, and opportunities for professional growth through volunteering, Ongo fosters a supportive and inclusive work culture. The role offers the chance to make a meaningful impact in local communities while enjoying flexible working arrangements and various perks, including discounts at popular local establishments.
StudySmarter Expert Advice🤫
We think this is how you could land Community Relations Specialist in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to people in the community and industry. Attend local events or join online forums related to community relations. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in tenancy management and community engagement. This can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions for community roles, and don’t forget to showcase your customer focus and problem-solving skills.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be just what you’re looking for. Plus, it’s a great way to stay updated on new roles and company news.
We think you need these skills to ace Community Relations Specialist in Lincolnshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Neighbourhood Officer role. Highlight your experience in tenancy management and community engagement, as this will show us you understand what we're looking for.
Showcase Your Customer Focus:Since this role is all about supporting residents, let us know how you've successfully resolved issues in the past. Share specific examples that demonstrate your commitment to customer service and community wellbeing.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to be yourself while keeping it professional!
Apply Through Our Website:We encourage you to submit your application via our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Ongo Recruitment
✨Know Your Community
Before the interview, do some research on the communities you'll be working with. Understand their needs, challenges, and what makes them unique. This will show your potential employer that you're genuinely interested in making a positive impact.
✨Showcase Your Customer Focus
As a Community Relations Specialist, your ability to connect with residents is crucial. Prepare examples of how you've successfully resolved issues or improved community engagement in the past. This will demonstrate your commitment to high-quality service.
✨Understand Tenancy Management
Brush up on tenancy management policies and procedures relevant to the role. Be ready to discuss how you would handle specific scenarios, such as tenancy breaches or supporting residents in need. This knowledge will set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the organisation. Inquire about their approach to community engagement or how they measure success in tenancy management. This shows your enthusiasm and helps you gauge if the company aligns with your values.
