At a Glance
- Tasks: Manage housing properties, support residents, and promote community engagement.
- Company: Join Ongo, a company dedicated to creating thriving neighbourhoods.
- Benefits: 30 days holiday, paid volunteering, gym discounts, and life assurance.
- Other info: Inclusive workplace that values diversity and supports all applicants.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Understanding of housing legislation and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Extensive travel, including to Gainsborough, Scunthorpe and Sleaford. Full UK car licence and vehicle required. This is a role working for Ongo.
Job Summary: The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement.
Benefits of working with Ongo include:
- 30 days paid holiday plus bank holidays and your birthday off
- Exceptional leave
- 15 hours per year paid volunteering
- Annual pay review
- Mileage reimbursement at 45p per mile
- Free parking (pass provided)
- 3x salary life assurance policy
- Enhanced maternity/paternity pay
- Simply Health package (including Pro-counselling for family members)
- Home working equipment provided
- Local gym discounts
- Discounts at Costa and Starbucks (town centre)
- Car lease scheme
Main Responsibilities:
- Deliver tenancy management services, ensuring policies and procedures are adhered to.
- Monitor and control the progress of empty properties to meet targets and minimise revenue loss.
- Carry out accompanied viewings and assess tenancy suitability in line with allocation policies.
- Complete tenancy sign-ups, ensuring agreements are fully explained and understood.
- Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions.
- Address tenancy breaches, including investigating abandoned properties.
- Provide excellent customer service to ensure tenants and residents take pride in their homes and communities.
- Highlight and address emerging estate and community issues affecting sustainability.
- Manage anti-social behaviour cases with a proactive approach, focusing on early intervention.
- Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery.
- Actively promote customer involvement and encourage participation in decision‑making.
- Collaborate with internal departments and external agencies to resolve tenancy and community challenges.
- Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures.
- Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods.
The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures.
Skills, Competence, Experience Required:
- Strong understanding of housing legislation and social housing challenges.
- Awareness of housing management governance and best practices.
- Sound judgment and decision‑making skills.
- Ability to prioritise workload, meet deadlines, and handle pressure effectively.
- Strong written, verbal, and interpersonal communication skills.
- Ability to work independently and as part of a team.
- Competence in using housing management systems and maintaining accurate records.
- Customer‑focused approach to service delivery.
- The role requires resilience, empathy and conflict resolution skills.
- A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region.
We want our organisation to reflect the communities we serve, and we actively encourage applications from candidates of all backgrounds, particularly those from groups currently under‑represented in our workforce.
As a Disability Confident Employer, we are committed to creating an inclusive and accessible recruitment process. This means we actively encourage disabled candidates to apply, we work to remove barriers within our recruitment practices, and we guarantee to consider applicants with a disability who meet the essential criteria for the role. If you need any adjustments at any stage of the recruitment process, please let us know. We are happy to support you to ensure you can perform at your best.
Neighbourhood Tenancy & Engagement Specialist in Lincoln employer: Ongo Recruitment
Ongo is an exceptional employer that prioritises employee well-being and community engagement, offering a generous benefits package including 30 days of paid holiday, enhanced parental leave, and opportunities for paid volunteering. With a strong focus on professional development and a supportive work culture, Ongo fosters a collaborative environment where employees can thrive while making a meaningful impact in the communities they serve across Gainsborough, Scunthorpe, and Sleaford.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Tenancy & Engagement Specialist in Lincoln
✨Tip Number 1
Get to know the company! Research Ongo and understand their values, mission, and the communities they serve. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info and make a good impression.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific scenarios related to tenancy management and community engagement. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Neighbourhood Tenancy & Engagement Specialist in Lincoln
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Neighbourhood Tenancy & Engagement Specialist role. Highlight your experience in housing management and community engagement, as this will show us you understand what we're looking for.
Showcase Your Skills:We want to see your strong written and verbal communication skills shine through. Use clear examples from your past experiences that demonstrate your ability to handle tenancy-related issues and engage with residents effectively.
Be Authentic:Let your personality come through in your application! We value a customer-focused approach, so share your passion for supporting communities and how you can contribute to making a positive impact at Ongo.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures we receive all the necessary information and helps us keep track of your application. Plus, it’s super easy to do!
How to prepare for a job interview at Ongo Recruitment
✨Know Your Housing Legislation
Make sure you brush up on your understanding of housing legislation and social housing challenges. This role requires a solid grasp of these topics, so be prepared to discuss how they impact tenancy management and community engagement.
✨Showcase Your Customer Focus
Since this position is all about providing high-quality customer service, think of examples from your past experiences where you've gone above and beyond for residents or clients. Highlight your ability to resolve issues and promote tenant engagement.
✨Demonstrate Your Teamwork Skills
This role involves working closely with internal teams and external agencies. Be ready to share specific instances where you've collaborated effectively with others to tackle community issues or improve service delivery.
✨Prepare for Scenario Questions
Expect questions that assess your judgement and decision-making skills, especially in challenging situations like managing anti-social behaviour or addressing tenancy breaches. Think through potential scenarios and how you would handle them, showcasing your resilience and conflict resolution abilities.
