At a Glance
- Tasks: Lead a team to manage repairs and ensure top-notch service delivery.
- Company: Join a dynamic property services team focused on quality and customer satisfaction.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Opportunity to work flexibly and engage with diverse residents.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in supervising repair teams and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
To lead and manage a team of operatives and oversee the delivery of responsive repairs and void property works within a designated area. The role includes taking full ownership of jobs in the patch—from issue to completion—including works delivered by in-house trades and external contractors. The role focuses on performance, value for money, quality assurance, and excellent customer service.
Main Responsibilities
- Take full operational responsibility for repairs, empty homes, and contractor-led works within a designated area.
- Act as the key point of contact for all maintenance activity in the patch, ensuring smooth coordination and timely completion.
- Liaise daily with the planning team to allocate, schedule, and monitor job progress.
- Proactively manage workloads to reduce backlogs, improve right-first-time performance, and ensure jobs are completed within target.
- Line manage a team of trade operatives, setting clear expectations regarding performance, conduct, and customer service.
- Monitor operative productivity, attendance, and job quality, address underperformance swiftly through support or formal procedures.
- Conduct regular van stock checks, spot checks, audits, and job shadowing to maintain quality and accountability.
- Complete post-inspections to ensure works meet quality and specification standards.
- Enforce health and safety standards and ensure operatives adhere to risk assessments and safe systems of work.
- Maintain accurate records of van checks, inspections, and toolbox talks.
- Handle complaints, complex repair issues, or escalations within your area professionally and within timeframes.
- Lead by example in delivering excellent customer service.
- Promote a culture of ownership and respect among operatives when engaging with residents.
- The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures.
Skills, Competence, Experience Required
- Experience supervising or leading repairs teams in housing or a related field.
- Strong knowledge of building repairs, void standards, and trade practices.
- Track record of managing performance and delivering service improvements.
- Good understanding of value for money and cost control.
- Ability to build positive relationships with planners, residents, and contractors.
- Health & Safety qualification (e.g., IOSH Managing Safely).
- Familiarity with social housing regulatory standards.
- Excellent communication and leadership skills, with the ability to motivate and develop teams.
- IT literacy, including experience using job management systems and reporting tools.
- Previous experience of working to targets and within timescales.
- Working as part of a team, as well as on an individual basis.
- Ability to work flexibly, including evening/weekend working.
- Full driving licence.
Maintenance Manager in Lincoln employer: Ongo Recruitment
As a Maintenance Manager with us, you will join a dynamic team dedicated to delivering high-quality property services in a supportive and collaborative environment. We prioritise employee growth through ongoing training and development opportunities, ensuring you can advance your career while making a meaningful impact in the community. Our commitment to excellent customer service and a culture of respect fosters a workplace where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Manager in Lincoln
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Ongo Recruitment, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Maintenance Manager at Ongo Recruitment.
We think you need these skills to ace Maintenance Manager in Lincoln
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Ongo Recruitment
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
