At a Glance
- Tasks: Manage housing properties and support residents in creating vibrant communities.
- Company: Join Ongo, a community-focused organisation dedicated to making a difference.
- Benefits: Enjoy 30 days holiday, paid volunteering, and discounts at local cafes.
- Other info: Flexible working options and a commitment to inclusivity for all applicants.
- Why this job: Make a real impact in people's lives while building strong neighbourhoods.
- Qualifications: Understanding of housing legislation and excellent communication skills required.
The predicted salary is between 33345 - 33345 € per year.
Salary: £33,345
Location: Extensive travel, including to Gainsborough, Scunthorpe and Sleaford. Full UK car licence and vehicle required.
Job Summary
The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement.
Benefits of working with Ongo include:
- 30 days paid holiday plus bank holidays and your birthday off
- Exceptional leave
- 15 hours per year paid volunteering
- Annual pay review
- Mileage reimbursement at 45p per mile
- Free parking (pass provided)
- “No sick days” voucher
- 9.5% pension contribution (Aviva)
- 3x salary life assurance policy
- Enhanced maternity/paternity pay
- Simply Health package (including Pro-counselling for family members)
- Housing Perks
- Agile working
- Home working equipment provided
- Local gym discounts
- Discounts at Costa and Starbucks (town centre)
- Car lease scheme
Main Responsibilities
- Deliver tenancy management services, ensuring policies and procedures are adhered to.
- Monitor and control the progress of empty properties to meet targets and minimise revenue loss.
- Carry out accompanied viewings and assess tenancy suitability in line with allocation policies.
- Complete tenancy sign-ups, ensuring agreements are fully explained and understood.
- Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions.
- Address tenancy breaches, including investigating abandoned properties.
- Provide excellent customer service to ensure tenants and residents take pride in their homes and communities.
- Highlight and address emerging estate and community issues affecting sustainability.
- Manage anti-social behaviour cases with a proactive approach, focusing on early intervention.
- Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery.
- Actively promote customer involvement and encourage participation in decision-making.
- Collaborate with internal departments and external agencies to resolve tenancy and community challenges.
- Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures.
- Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods.
The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures.
Skills, Competence, Experience Required
- Strong understanding of housing legislation and social housing challenges.
- Awareness of housing management governance and best practices.
- Sound judgment and decision-making skills.
- Ability to prioritise workload, meet deadlines, and handle pressure effectively.
- Strong written, verbal, and interpersonal communication skills.
- Ability to work independently and as part of a team.
- Competence in using housing management systems and maintaining accurate records.
- Customer-focused approach to service delivery.
- The role requires resilience, empathy and conflict resolution skills.
- A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region.
Closing date for applications is 1 June 2026.
We want our organisation to reflect the communities we serve, and we actively encourage applications from candidates of all backgrounds, particularly those from groups currently under-represented in our workforce.
As a Disability Confident Employer, we are committed to creating an inclusive and accessible recruitment process. This means we actively encourage disabled candidates to apply, we work to remove barriers within our recruitment practices, and we guarantee to consider applicants with a disability who meet the essential criteria for the role.
If you need any adjustments at any stage of the recruitment process, please let us know. We are happy to support you to ensure you can perform at your best.
Community Relations Specialist in Lincoln employer: Ongo Recruitment
Ongo is an exceptional employer that prioritises employee well-being and community engagement, offering a generous benefits package including 30 days of paid holiday, a strong pension contribution, and opportunities for paid volunteering. With a focus on fostering a supportive work culture, Ongo encourages professional growth and values diversity, making it an ideal workplace for those passionate about making a positive impact in the communities they serve.
StudySmarter Expert Advice🤫
We think this is how you could land Community Relations Specialist in Lincoln
✨Tip Number 1
Get to know the company! Research Ongo and their community initiatives. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle tenancy issues or community challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Community Relations Specialist in Lincoln
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Community Relations Specialist. We want to see how you can bring value to Ongo, so don’t hold back on showcasing your relevant experience!
Showcase Your Customer Focus:Since this role is all about supporting residents and maintaining communities, let us know about your customer service experience. Share specific examples where you've gone above and beyond to help others – it’ll really make your application stand out!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points shine through. This will help us quickly see why you’re a great fit for the team!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure we receive all your details correctly and gives you a chance to explore more about Ongo while you’re at it!
How to prepare for a job interview at Ongo Recruitment
✨Know Your Stuff
Make sure you brush up on housing legislation and social housing challenges. Understanding the key issues will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Customer Focus
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you've resolved conflicts or supported residents, as this will highlight your suitability for the Community Relations Specialist role.
✨Demonstrate Teamwork and Collaboration
Be ready to discuss how you've worked with internal teams and external agencies before. Highlight any partnerships you've built and how they contributed to successful outcomes, as this is crucial for the role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the organisation and its community engagement initiatives. This shows your enthusiasm for the role and helps you understand how you can contribute to making a difference in the neighbourhood.
