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- Tasks: Lead and manage specialist housing and income services for vulnerable groups.
- Company: Join Ongo, a community-focused organisation dedicated to improving lives through housing.
- Benefits: Enjoy a competitive salary, flexible working, 30 days holiday, and health care perks.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Degree level education and CIH housing qualification preferred; leadership experience required.
- Other info: We value diversity and welcome applicants from all backgrounds.
The predicted salary is between 44000 - 60000 £ per year.
Job Title: Income and Specialist Housing Manager Team: Income and Specialist Housing Team Service: Neighbourhoods Responsible to: Head of Neighbourhoods Job Summary To strategically lead and manage specialist housing and income management services, ensuring exceptional tenancy sustainment and income maximization across dementia-friendly schemes, resettlement programs, homelessness projects, and specialist housing functions. Responsible for leadership of team managers and delivery of high-quality, compliant, customer-focused services. We offer all our employees a great package of benefits too, including: Competitive salary £53,892 which is bench marked against other employers Enrolment onour Aviva pension scheme (9.5% employer contribution) 30 days holiday (plus extra days off for Bank Holidays/Birthdays) Health care scheme Flexible/agile working, plus the option to work from home if your role allows Enhanced maternity/paternity pay Continual professional development including management development. A dedicated health and wellbeing programme (access to a variety of support and free benefits) Time out of work to carry out volunteer opportunities Main Responsibilities Lead and inspire team managers to deliver specialist housing and income services aligned to corporate priorities. Drive tenancy sustainment and rent collection performance through early intervention, coaching, and supportive approaches. Deliver specialist housing management services for dementia schemes, resettlement support, and homelessness projects. Lead safeguarding practices across all services, ensuring effective identification and management of vulnerable adults and children. Embed a strong health and safety, risk management, and customer safeguarding culture across teams. Champion customer involvement, shaping services based on feedback and co-production principles. Manage service budgets effectively, delivering value for money and securing external funding where possible. Foster strong partnership working with local authorities, support services, and voluntary sector organisations. Use data, KPIs and customer insight to drive continuous improvement and innovation. Contribute to strategic planning and organisational objectives, representing Ongo at external forums and stakeholder meetings. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures. Skills, Competence, Experience Required Substantial leadership experience in specialist housing and/or income management services. Strong knowledge of housing legislation, tenancy sustainment, income management, and supported housing frameworks. Proven ability to drive service performance and cultural change. Experience working with vulnerable groups, including people with dementia, homeless individuals, and resettlement clients. Ability to manage service budgets and secure external funding. Excellent stakeholder engagement and partnership building skills. High-level written, communication, and reporting skills. Educated to degree level or equivalent; you will hold the CIH housing qualification at level 4 or be willing to work towards this qualification. This role requires an enhanced DBS check. A current and valid driving licence and access to a vehicle is essential for work-related travel. CLOSING DATE FOR APPLICATIONS SUNDAY 3 AUGUST We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist
Income & Specialist Housing Manager employer: Ongo Recruitment
Contact Detail:
Ongo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income & Specialist Housing Manager
✨Tip Number 1
Familiarise yourself with the latest housing legislation and frameworks related to specialist housing. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the sector.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in income management and specialist housing services. Attend relevant events or join online forums to build connections that could provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams effectively. Think of specific examples where you've driven performance improvements or cultural changes, particularly in relation to vulnerable groups.
✨Tip Number 4
Research StudySmarter's values and mission, and be ready to articulate how your personal values align with them. This will show your genuine interest in the organisation and its goals, making you a more attractive candidate.
We think you need these skills to ace Income & Specialist Housing Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Income & Specialist Housing Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your leadership experience in specialist housing and income management services. Provide specific examples of how you've driven service performance and worked with vulnerable groups, such as those with dementia or homelessness.
Showcase Your Skills: Demonstrate your strong knowledge of housing legislation and your ability to manage budgets effectively. Include any relevant qualifications, such as the CIH housing qualification, and mention your willingness to pursue further professional development.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also conveys your passion for the role and the organisation. Discuss how you can contribute to their goals, particularly in tenancy sustainment and customer involvement.
How to prepare for a job interview at Ongo Recruitment
✨Showcase Your Leadership Skills
As an Income & Specialist Housing Manager, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully led teams in the past, particularly in specialist housing or income management services.
✨Understand the Sector
Familiarise yourself with current housing legislation and frameworks related to tenancy sustainment and supported housing. Being able to discuss these topics confidently will show your expertise and commitment to the role.
✨Highlight Your Stakeholder Engagement
This role requires strong partnership-building skills. Be ready to share specific instances where you've effectively engaged with local authorities, support services, or voluntary organisations to achieve positive outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, especially those involving vulnerable groups. Think about your approach to safeguarding practices and how you would manage challenges in tenancy sustainment.
