At a Glance
- Tasks: Manage housing properties, support residents, and promote community engagement.
- Company: Join Ongo, a community-focused organisation dedicated to improving lives.
- Benefits: 30 days holiday, paid volunteering, and discounts at local cafes.
- Other info: Flexible working options and a commitment to inclusivity.
- Why this job: Make a real difference in people's lives and strengthen communities.
- Qualifications: Understanding of housing legislation and strong communication skills.
The predicted salary is between 33345 - 33345 € per year.
Salary: £33,345
Location: Extensive travel, including to Gainsborough, Scunthorpe and Sleaford. Full UK car licence and vehicle required.
Job Summary
The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement.
Benefits of working with Ongo include:
- 30 days paid holiday plus bank holidays and your birthday off
- Exceptional leave
- 15 hours per year paid volunteering
- Annual pay review
- Mileage reimbursement at 45p per mile
- Free parking (pass provided)
- “No sick days” voucher
- 9.5% pension contribution (Aviva)
- 3x salary life assurance policy
- Enhanced maternity/paternity pay
- Simply Health package (including Pro-counselling for family members)
- Housing Perks
- Agile working
- Home working equipment provided
- Local gym discounts
- Discounts at Costa and Starbucks (town centre)
- Car lease scheme
Main Responsibilities
- Tenancy and property management: Deliver tenancy management services, ensuring policies and procedures are adhered to. Monitor and control the progress of empty properties to meet targets and minimise revenue loss. Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and complete tenancy sign-ups, ensuring agreements are fully explained and understood. Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions. Address tenancy breaches, including investigating abandoned properties.
- Community & Neighbourhood Engagement: Provide excellent customer service to ensure tenants and residents take pride in their homes and communities. Highlight and address emerging estate and community issues affecting sustainability. Manage anti-social behaviour cases with a proactive approach, focusing on early intervention. Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery. Actively promote customer involvement and encourage participation in decision-making.
- Partnerships & Compliance: Collaborate with internal departments and external agencies to resolve tenancy and community challenges. Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures. Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures.
Skills, Competence, Experience Required
- Strong understanding of housing legislation and social housing challenges.
- Awareness of housing management governance and best practices.
- Sound judgment and decision-making skills.
- Ability to prioritise workload, meet deadlines, and handle pressure effectively.
- Strong written, verbal, and interpersonal communication skills.
- Ability to work independently and as part of a team.
- Competence in using housing management systems and maintaining accurate records.
- Customer-focused approach to service delivery.
- The role requires resilience, empathy and conflict resolution skills.
- A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region.
Closing date for applications is 1 June 2026.
For more about us, visit www.ongo.co.uk
We want our organisation to reflect the communities we serve, and we actively encourage applications from candidates of all backgrounds, particularly those from groups currently under-represented in our workforce. As a Disability Confident Employer, we are committed to creating an inclusive and accessible recruitment process. This means we actively encourage disabled candidates to apply, we work to remove barriers within our recruitment practices, and we guarantee to consider applicants with a disability who meet the essential criteria for the role. If you need any adjustments at any stage of the recruitment process, please let us know. We are happy to support you to ensure you can perform at your best.
Community Relations Specialist in Grantham employer: Ongo Recruitment
Ongo is an exceptional employer that prioritises employee well-being and community engagement, offering a generous benefits package including 30 days of paid holiday, enhanced parental leave, and a strong pension contribution. With a focus on professional growth and a supportive work culture, employees are encouraged to participate in meaningful community initiatives while enjoying flexible working arrangements and local discounts. This role as a Neighbourhood Officer not only allows for impactful work within the community but also provides opportunities for personal development and collaboration with diverse stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land Community Relations Specialist in Grantham
✨Tip Number 1
Network like a pro! Reach out to people in the community and industry. Attend local events or join online groups related to housing and community relations. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in tenancy management and community engagement. This can really set you apart during interviews and give you a chance to showcase your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions for community roles. This will help you feel more confident and articulate when it’s your turn to shine in front of potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get those applications in and let’s make it happen!
We think you need these skills to ace Community Relations Specialist in Grantham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Community Relations Specialist. We want to see how you can contribute to our mission of creating thriving neighbourhoods!
Showcase Your Customer Focus:Since this role is all about supporting residents and ensuring high-quality service, be sure to include examples of your customer service experience. We love seeing how you’ve made a positive impact in previous roles!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ongo Recruitment
✨Know Your Housing Legislation
Make sure you brush up on your understanding of housing legislation and social housing challenges. Being able to discuss these topics confidently will show that you're serious about the role and understand the complexities involved.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you've resolved issues or improved someone's experience, as this is crucial for a Community Relations Specialist.
✨Demonstrate Your Teamwork Ability
Since this role involves working closely with internal teams and external agencies, be ready to share experiences where you've successfully collaborated with others. Highlight your communication skills and how you’ve built strong relationships.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your judgement and decision-making skills. Think through potential community issues or tenancy breaches and how you would handle them, showcasing your proactive approach and conflict resolution skills.
