At a Glance
- Tasks: Provide trauma-informed support to individuals experiencing homelessness and develop tailored support plans.
- Company: Join Ongo, a community-focused organisation making a real difference in people's lives.
- Benefits: Competitive salary of £30,960, inclusive environment, and opportunities for personal growth.
- Other info: Flexible working environment with a commitment to diversity and inclusion.
- Why this job: Make a positive impact on vulnerable communities while gaining valuable experience.
- Qualifications: Experience supporting vulnerable groups and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
This is a job working for Ongo, with time spent in Doncaster and Scunthorpe. You must be a driver with your own vehicle.
Job Summary
The Homeless Support Worker provides a person-led, trauma-informed support to individuals experiencing homelessness. Develop tailored support plans, manage tenancies, respond to safeguarding and anti-social behaviour concerns, and coordinate multi-agency support. Promote financial inclusion, ensure property standards, and engage customers to shape and improve services.
Main Responsibilities
- Deliver person-centred, trauma-informed support by developing, reviewing, and monitoring individual support plans tailored to each customer’s needs, promoting independence, wellbeing, and positive outcomes.
- Manage tenancies and licence agreements through oversight of sign-ups, terminations, rent arrears, and breaches, ensuring customers understand their rights and responsibilities and receive appropriate guidance.
- Investigate and respond to anti-social behaviour (ASB) by addressing reports of harassment, cuckooing, and drug-related activity. Liaise with residents, gather evidence, assess risk, and work with police and partners to implement joint action plans. Prepare legal documentation when required.
- Lead safeguarding and risk management by identifying and responding to safeguarding concerns, making appropriate referrals, following protocols, and contributing to coordinated risk management planning.
- Coordinate multi-agency support by working collaboratively with external agencies to ensure holistic, joined-up support for customers, and actively participating in partnership meetings to support integrated service delivery.
- Manage referrals, allocations, and voids by assessing eligibility, allocating properties fairly, minimising void periods, and maintaining accurate records while liaising with applicants and stakeholders throughout the process.
- Promote financial inclusion and income maximisation by supporting customers with budgeting, benefits, charitable grants, and financial risk management to help sustain tenancies and reduce poverty.
- Ensure property standards and compliance through regular inspections of properties and communal areas, reporting and following up on repairs, environmental issues, and PAT testing. Maintain high standards and ensure health & safety compliance.
- Champion customer voice and engagement by facilitating house meetings, consultations, and feedback opportunities, responding to complaints professionally, and using customer insight to shape and improve services.
- Support service-related projects and performance monitoring by assisting in the delivery of service-related projects, supporting the Project Lead in achieving objectives, maintaining accurate records using internal CRM systems, and contributing to performance reporting, service development, and policy reviews.
Skills, Competence, Experience Required
- Experience supporting vulnerable groups (e.g. homeless, ex-offenders)
- Skilled in person-centred, trauma-informed support planning
- Strong safeguarding knowledge and MDT coordination
- Understanding of tenancy management, housing law, and ASB procedures
- Ability to investigate ASB and prepare legal documentation
- Confident in multi-agency working and partnership collaboration
- Knowledge of welfare benefits, budgeting, and financial inclusion
- Effective communication, negotiation, and advocacy skills
- Proficient in CRM systems and accurate case recording
- Strong IT, literacy, and numeracy skills
- Aware of property standards, health & safety, and compliance
- Customer-focused with a commitment to inclusion and engagement
- Capable of managing complaints and using feedback constructively
- Organised, self-motivated, and able to manage a varied caseload
- Experience supporting service-related projects and project leads
- Subject to annual enhanced DBS check
We want our organisation to reflect the communities we serve, and we actively encourage applications from candidates of all backgrounds, particularly those from groups currently under-represented in our workforce.
As a Disability Confident Employer, we are committed to creating an inclusive and accessible recruitment process. This means we actively encourage disabled candidates to apply, we work to remove barriers within our recruitment practices, and we guarantee to consider applicants with a disability who meet the essential criteria for the role.
If you need any adjustments at any stage of the recruitment process, please let us know. We are happy to support you to ensure you can perform at your best.
Ongo Recruitment will act as an employment agency on your behalf in seeking permanent employment opportunities. We understand that you are seeking work. By continuing with our registration process, you agree to Ongo Recruitment providing work-finding services to you.
Homeless Support worker in Doncaster employer: Ongo Recruitment
As a Maintenance Manager with us, you will thrive in a supportive and dynamic work environment that prioritises employee growth and development. Our commitment to excellent customer service and quality assurance is matched by our dedication to fostering a culture of respect and teamwork among our operatives. Located in a vibrant community, we offer competitive benefits and the opportunity to make a meaningful impact in the lives of residents while ensuring your professional skills are continuously enhanced.
StudySmarter Expert Advice🤫
We think this is how you could land Homeless Support worker in Doncaster
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Ongo Recruitment.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Ongo Recruitment!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Ongo Recruitment, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Ongo Recruitment or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Homeless Support worker in Doncaster
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Ongo Recruitment:Before hitting send, make sure to tailor your application specifically to Ongo Recruitment! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Ongo Recruitment
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
