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For Companies At a Glance
- Tasks: Engage with customers through various channels and resolve their inquiries efficiently.
- Company: Join Ongo, a company dedicated to providing top-notch customer service.
- Benefits: Enjoy flexible working options and gain valuable experience in customer relations.
- Why this job: Be part of a dynamic team that values your input and fosters growth.
- Qualifications: No prior experience needed; just bring your passion for helping others!
- Other info: Temporary and permanent roles available, perfect for students looking for flexible work.
The predicted salary is between 20000 - 30000 £ per year.
Job Title : Customer Experience Advisor – Temporary and Permanent roles availabile
Overall Purpose of Job
To provide professional and efficient contact handling services across all of Ongo’s services. This will include digital and social media platforms, telephone services and face to face customer centre service to all customers. You will have a focus on resolving the majority of enquiries right fir…
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Customer Experience Advisor - 6 months employer: Ongo Recruitment Ltd
Contact Detail:
Ongo Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - 6 months
✨Tip Number 1
Familiarize yourself with Ongo's services and values. Understanding their mission and how they interact with customers will help you align your responses during the interview.
✨Tip Number 2
Practice handling customer inquiries in various scenarios. Role-playing different situations can prepare you for the diverse range of interactions you'll face as a Customer Experience Advisor.
✨Tip Number 3
Showcase your communication skills by engaging with Ongo on their social media platforms. This demonstrates your proactive approach and familiarity with digital customer service.
✨Tip Number 4
Prepare examples from your past experiences where you successfully resolved customer issues. Highlighting these stories can illustrate your problem-solving abilities and customer-centric mindset.
We think you need these skills to ace Customer Experience Advisor - 6 months
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Experience Advisor position. Understand the key responsibilities and required skills, especially focusing on customer service across various platforms.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, particularly in handling inquiries through digital, social media, and face-to-face interactions. Use specific examples that demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve inquiries efficiently. Mention any previous experience that aligns with the role and express your enthusiasm for working with Ongo.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ongo Recruitment Ltd
✨Know the Company
Before your interview, take some time to research Ongo. Understand their services and values, as this will help you tailor your responses and show that you're genuinely interested in the role.
✨Demonstrate Communication Skills
As a Customer Experience Advisor, strong communication skills are essential. Be prepared to showcase your ability to handle inquiries effectively, whether through digital platforms or face-to-face interactions.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues or provided excellent service.
✨Show Your Problem-Solving Skills
Highlight your ability to resolve customer inquiries efficiently. Discuss any relevant experiences where you identified problems and implemented solutions, demonstrating your proactive approach.
