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- Tasks: Be the friendly face of OnFife, handling ticketing and customer enquiries.
- Company: Join Fife's largest cultural organisation, known for creativity and community.
- Benefits: Enjoy a Living Wage, flexible hours, generous holidays, and gym discounts.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a real impact by providing excellent customer service in a vibrant environment.
- Qualifications: Experience in customer service and cash handling is essential.
The predicted salary is between 12 - 15 £ per hour.
Hours: 15 hours per week
Location: Rothes Halls
Job Reference: ON000612
We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting. We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.
The Role
We have an exciting opportunity for a Box Office Assistant to join our team at Rothes Halls on a fixed term basis. You’ll provide a friendly, efficient and effective first point of contact for OnFife customers and visitors. As part of the box office team, you’ll undertake duties including ticketing, cash handling, room and event enquiries, bookings administration and provide customer service information. You’ll help with the delivery of OnFife services and contribute to the ongoing development of OnFife.
We will expect you to have experience of working in a busy customer service environment and working with the public. Previous experience of cash handling and reconciliation procedures is essential. Previous box office or reception experience and experience of delivering a high level of customer service is desirable. You will be a friendly, cheerful person who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can-do attitude. You should be able to work independently, and as part of a team.
The closing date for applications is Thursday 7 May at 12pm. OnFife is an equal opportunities employer. We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.
Box Office Assistant in Fife employer: Onfife
Contact Detail:
Onfife Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Assistant in Fife
✨Tip Number 1
Get to know the company! Research OnFife and its values. When you understand what makes them tick, you can tailor your approach and show how you fit right in with their fearless, inviting, fair, and exciting culture.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral. Plus, it shows you're genuinely interested!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about your customer service experiences and how they align with the Box Office Assistant role. Be ready to share specific examples that highlight your skills and cheerful attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining the OnFife team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Box Office Assistant in Fife
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the friendly and cheerful side of you that matches our values. Don’t be afraid to show us why you’re the perfect fit for the Box Office Assistant role.
Tailor Your Experience: Make sure to highlight your experience in customer service and cash handling. We love seeing how your past roles have prepared you for this position, so be specific about your achievements and how they relate to what we do at OnFife.
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Keep your application straightforward and to the point. Use bullet points if it helps, and make sure we can easily see your relevant skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Onfife
✨Know Your Stuff
Before the interview, make sure you understand what OnFife is all about. Familiarise yourself with their values – Fearless, Inviting, Fair, and Exciting. This will help you connect your answers to their mission and show that you're genuinely interested in being part of their team.
✨Show Off Your Customer Service Skills
Since the role involves a lot of customer interaction, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or handled a tricky situation. This will demonstrate your ability to provide excellent service, which is key for a Box Office Assistant.
✨Be Friendly and Approachable
As a Box Office Assistant, you'll be the first point of contact for customers. Make sure to convey your cheerful personality during the interview. Smile, maintain eye contact, and use positive body language. This will give them a taste of how you’ll interact with visitors at Rothes Halls.
✨Prepare Questions
Interviews are a two-way street! Prepare some thoughtful questions about the role, the team, or OnFife’s future projects. This shows that you’re not just interested in getting the job, but also in contributing to their ongoing development and success.