At a Glance
- Tasks: Be the friendly face of Benarty Library, helping customers and providing information.
- Company: Join OnFife, Fife’s largest cultural organisation with a vibrant community spirit.
- Benefits: Enjoy a competitive salary, generous holidays, flexible hours, and professional development opportunities.
- Other info: Access to employee discounts and a supportive team culture.
- Why this job: Make a difference in your community while gaining valuable experience in a fun environment.
- Qualifications: Customer-focused attitude and a willingness to learn.
The predicted salary is between 26786 - 29170 £ per year.
Contract Type: Temp (March 2027)
Grade: FC04
Salary: £26,786– £29,170 (pro rata)
Hours: 25.5h per week
Location: Benarty Library
Job Reference: ON000623
We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership‑oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting. We’re a Real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. We have a dedicated training scheme offering professional development opportunities and you can also access our employee discount scheme which offers local and national savings and a range of employee benefits.
The Role
We have an exciting opportunity for a Library Assistant to join our team. This post is at Benarty Library. Benarty is a single staffed branch located within Benarty Centre, and is part of the Cowdenbeath Cluster. This is a temporary post working 25.5 hours per week on Mondays and Tuesdays 9.30am – 5.00pm, Thursday 10.30am – 6pm and Friday 9.30am – 2.00pm.
You’ll provide a friendly, efficient and effective first point of contact for OnFife customers and visitors within the library. This includes providing advice, information, logging requests for services and taking payments. You’ll help with the delivery of OnFife services and contribute to the ongoing development of OnFife.
We are looking for someone who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can‑do attitude. Flexibility will be required and access to transport is necessary, as there may be travel throughout the region and you may be asked to change your working days from time to time.
Apply by 12 noon on 2nd July. OnFife is an equal opportunities employer. We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.
Library Assistant in Cowdenbeath employer: Onfife
OnFife is an exceptional employer, offering a vibrant work culture that prioritises creativity and community engagement. As Fife’s largest cultural organisation, we provide our employees with generous benefits including a local government pension scheme, flexible working hours, and a dedicated training programme for professional development. Working at Benarty Library not only allows you to be part of a passionate team but also offers the chance to make a meaningful impact in the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Library Assistant in Cowdenbeath
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Onfife.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Onfife. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Library Assistant in Cowdenbeath
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Onfife.
How to prepare for a job interview at Onfife
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Onfife's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Onfife offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
