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- Tasks: Lead customer renewals and negotiate contracts to ensure long-term success.
- Company: Entrust, a leader in identity-centric security solutions with a global presence.
- Benefits: Flexible work options, career growth opportunities, and a collaborative culture.
- Why this job: Be a key player in shaping customer retention strategies and driving growth.
- Qualifications: 5+ years in renewals management or customer-focused roles, strong communication skills.
- Other info: Join a diverse team committed to innovation and making a secure world.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join us at Entrust. At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting‑edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.
The Opportunity: Senior Renewal Managers are key members of the Customer Success organization and core to the retention strategy here at Onfido. This is a highly visible and high‑impact role where you will be instrumental in securing the long‑term success of our strategic customer base. As a Senior Renewal Manager, you will focus on named and strategic accounts within a specific Geo. You’ll be the primary commercial owner of the renewal cycle, engaging directly with customers to discuss options, address concerns, and negotiate terms and pricing. This role requires exceptional collaboration across Sales, Customer Success, Legal, and Finance teams to ensure seamless, on‑time renewals and maximum customer lifetime value.
Work Model: Hybrid. This is a hybrid role that requires you to be in our London office 3 days per week.
What You’ll Do: Core Responsibilities
- Own the Renewal Cycle: Plan, drive, and lead all commercial aspects associated with a portfolio of customer renewals, ensuring successful and on‑time execution.
- Negotiate and Administer: Engage directly with key decision‑makers to negotiate and administer renewal contracts (in partnership with Legal, Finance, and Deal Desk) that align with both customer and Onfido goals.
- Strategic Partnerships: Closely partner with Customer Success, Sales, and other internal teams to champion the customer and ensure a successful renewal cycle.
- Forecasting & Reporting: Maintain and report an accurate rolling 180‑day forecast of renewals within your territory, utilizing the Command of the Message framework to qualify and disposition opportunities, and meet or exceed your renewal quota.
- Drive Growth: Actively discover and identify upsell/cross‑sell opportunities upon contract renewal to maximize customer growth and uncover roadblocks to ensure continued partnerships.
- Process Excellence: Apply the Onfido renewal engagement playbook to cultivate customer retention, uphold current and accurate documentation in Salesforce CRM, and interpret/re‑state contractual obligations when necessary.
What You’ll Bring: Basic Qualifications
- Experience: 5+ years of renewals management, sales, customer success, or customer‑focused account management experience, preferably within an Enterprise SaaS organization.
- Industry Knowledge: Solid understanding of Identity Verification, Enterprise SaaS applications, or Enterprise Technology Services.
- Proven Success: A consistent track record of quota attainment and achievement of personal and team goals.
- Process Creation: Proven success in creating new processes and frameworks in a fast‑paced, evolving environment.
- Communication: Strong oral and written English communication skills.
Ready to be a core driver of our retention strategy? Apply today to join the Onfido team!
Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning‑forward initiatives and exciting challenges, your growth is our priority.
Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on‑site, we offer flexible options that fit your lifestyle.
Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.
Ready to Make an Impact? If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together. Apply today!
Entrust is an EEO / AA / Disabled / Veterans Employer. Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
Senior Renewals Manager employer: Onfido Ltd (UK)
Contact Detail:
Onfido Ltd (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Renewals Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Senior Renewals Manager role.
✨Tip Number 2
Prepare for interviews by researching Entrust and understanding their identity-centric security solutions. Be ready to discuss how your experience aligns with their goals and how you can contribute to their customer success strategy.
✨Tip Number 3
Showcase your negotiation skills! During interviews, share specific examples of how you've successfully navigated renewal cycles and addressed customer concerns. This will demonstrate your fit for the role and your ability to drive growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Entrust team and making an impact.
We think you need these skills to ace Senior Renewals Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Renewals Manager role. Highlight your experience in renewals management and any relevant achievements that align with our goals at Entrust.
Showcase Your Communication Skills: Since strong communication is key in this role, use clear and concise language in your application. Don’t forget to demonstrate your ability to engage with customers and internal teams effectively.
Highlight Your Industry Knowledge: If you have experience in Identity Verification or Enterprise SaaS, make it known! We want to see how your background can contribute to our mission of shaping identity-centric security solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Entrust!
How to prepare for a job interview at Onfido Ltd (UK)
✨Know Your Stuff
Before the interview, dive deep into Entrust's identity-centric security solutions. Familiarise yourself with their products and services, especially those related to renewals management. This will not only show your genuine interest but also help you articulate how your experience aligns with their needs.
✨Showcase Your Collaboration Skills
As a Senior Renewals Manager, you'll need to work closely with various teams. Prepare examples of past experiences where you've successfully collaborated with sales, customer success, or legal teams. Highlight how these collaborations led to successful outcomes, particularly in renewal cycles.
✨Prepare for Negotiation Scenarios
Expect questions around negotiation tactics and strategies. Think of specific instances where you've negotiated contracts or terms successfully. Be ready to discuss your approach to addressing customer concerns while ensuring both parties' goals are met.
✨Demonstrate Your Process Orientation
Entrust values process excellence, so be prepared to discuss how you've created or improved processes in your previous roles. Bring examples of how you've used tools like Salesforce CRM to manage renewals and maintain accurate forecasts, showcasing your attention to detail and organisational skills.
