Document Operations Coordinator

The Company: Entrust relies on curious, dedicated and innovative individuals who anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

The Opportunity: Our platform supports thousands of documents, with each one displaying unique signals. As the global landscape shifts, our technology will need to constantly evolve to ensure we can continue to deliver a world-class product. As a result, the Document Operations team is looking for a data-driven individual who can help us support our operational efficiency goals. Based within our Technology department, you will be involved in ensuring that we can continue scaling our document supporting process. This involves managing the lifecycle of new documents through our innovative ML-systems, identifying gaps in our tooling and providing feedback to Product and Engineering. Succeeding together is one of our core values and you will receive in-depth training through both our new joiner onboarding process and from members within your team. In addition, you will be led by a supportive team lead who will nurture your ongoing growth and development. This is a unique opportunity to join a market-leading organisation enabling millions of people to access services online. Working in collaboration with our Growth and Product teams, together you’ll help deliver the best service possible to all of our clients.

As a Document Operations Coordinator, we would like to see you display the following skills and experience:

• A Keen Eye for Details: Strong aptitude for paying close attention to details. Experience in handling identification documents is a desirable plus.
• Analytical Skills: Make informed decisions based on data and interpret large datasets, even if data analysis isn’t the primary focus of the role.
• Problem Solving: Resolve issues effectively in a dynamic environment using strong critical thinking.
• Coordination Experience: Proven ability to manage and delegate tasks to both internal and external teams.
• Team Collaboration: A collaborative team player who thrives in a small team setting and effectively works with other departments, including Product, Engineering, and Sales.
• Communication Skills: Strong ability to communicate and work effectively in a global, diverse team.

The following technical skills are also desirable:

• Spreadsheet Proficiency: Skilled in using Excel or Google Sheets for data management and analysis.
• Business Analytics Tools: Experience with business analytics tools such as Looker.
• Project Management Tools: Familiar with Jira and Confluence.
• Basic Code Understanding: Ability to understand and interpret simple code.

Responsibilities:

• Analyse performance metrics of documents at various stages of their lifecycle and their impact to KPIs, providing approaches to enhance performances where applicable.
• Engage with Data Analysts, Engineering, and Product teams to test tooling, provide feedback, and create documentation on these processes.
• Manage the backlogs of tasks to ensure a smooth delivery across multiple teams.
• Create, maintain and communicate standard operating procedures and document knowledge that supports our services and operations.
• Provide second-line support for document verification performance inquiries.

Who you are: We encourage people from all backgrounds, cultures and skill levels to apply. It is okay to not meet all requirements listed as we are looking for individuals who are passionate, eager to learn.

About Entrust: Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world – so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network; we are trusted by the world’s most trusted organizations.

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.