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For Companies At a Glance
- Tasks: Ensure smooth admin functions in Imaging & Diagnostics, supporting patients and clinicians.
- Company: Welbeck, a leader in patient care with a focus on inclusivity.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Join a diverse team committed to exceptional patient care.
- Why this job: Make a real difference in patient experiences while developing your admin skills.
- Qualifications: Experience in administration, strong communication, and organisational skills.
The predicted salary is between 30000 - 42000 £ per year.
About The Department
Our Imaging & Diagnostics service sits at the heart of the patient journey and plays a critical role in ensuring patients receive timely, accurate, and compassionate care. Often one of the first clinical touchpoints, the department supports consultants and clinical teams by delivering high‑quality diagnostic services in a calm, reassuring environment. Working closely with clinicians, patient administration teams, and external pathology providers, the service ensures investigations are carried out safely, efficiently, and in line with the highest clinical and governance standards. Accuracy, professionalism, and patient comfort underpin everything we do.
About The Role
As an Imaging & Diagnostics Administrator, you will be responsible for ensuring the smooth and efficient running of the department’s administrative functions, acting as a key link between patients, clinicians, and diagnostic teams. You will provide a high standard of administrative support, ensuring that appointments, imaging requests, and clinical documentation are managed accurately and efficiently. You will be the first point of contact for patients attending imaging and diagnostic appointments, offering a warm, professional, and reassuring welcome. Your ability to communicate clearly, handle queries confidently, and provide excellent service will help create a positive patient experience from start to finish. Working as part of a supportive multidisciplinary team, you will manage imaging bookings, process referrals, upload and update patient records, and ensure results and reports are handled promptly and securely. The role also requires strong adherence to governance and data protection standards, as well as proactive support for day‑to‑day departmental operations. This role is ideal for someone who thrives in a fast‑paced clinical environment, is highly organised, and takes pride in supporting high‑quality patient care through exceptional administration.
Key Responsibilities
- Provide a warm, professional, and efficient front‑of‑house service for all imaging and diagnostics patients
- Manage bookings, appointment scheduling, and administrative coordination for diagnostic services
- Process referrals, imaging requests, and clinical documentation accurately and promptly
- Support patients with queries, providing clear information and reassurance where required
- Update and maintain electronic patient records and imaging systems to a high standard of accuracy
- Liaise effectively with clinicians, radiographers, sonographers, and wider operational teams
- Ensure timely distribution of imaging results, reports, and clinical correspondence
- Maintain confidentiality and ensure compliance with data protection and information governance standards
- Support daily operational and governance tasks, including stock checks and equipment tracking
- Assist with departmental projects, audits, and process improvements
- Work flexibly to support service delivery and changing operational needs
About You
You are an experienced and confident administrator with a strong commitment to delivering excellent service in a clinical environment. Highly organised and detail‑focused, you take pride in accurate record‑keeping, smooth coordination of tasks, and supporting both patients and clinical teams. You communicate clearly and professionally, adapting your approach to meet the needs of patients, clinicians, and colleagues. You are comfortable working with clinical systems, handling sensitive information, and managing multiple priorities in a fast‑paced setting. A proactive and supportive team player, you bring a positive attitude, strong problem‑solving skills, and a dedication to helping create an exceptional patient experience.
Recruitment Process
For this role, there will potentially be four stages:
- Stage 1 – Shortlisting (based on your application)
- Stage 2 – Screening calls
- Stage 3 – Interview
- Stage 4 – Final decision
We aim to complete these as soon as possible after the closing date for applications.
Equality, Diversity & Inclusion
At Welbeck, we believe exceptional care starts with inclusive teams. We are committed to creating a workplace where difference is valued and excellence is expected; where people feel respected, and everyone is supported to do their very best. We welcome applications from all backgrounds and experiences and appoint on merit, recognising that diverse perspectives strengthen clinical quality, leadership, operational delivery and patient care.
Imaging & Diagnostics Administrator employer: OneWelbeck Group
Contact Detail:
OneWelbeck Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Imaging & Diagnostics Administrator
✨Tip Number 1
Get to know the department! Research the Imaging & Diagnostics service and understand their role in patient care. This will help you tailor your conversations during interviews and show that you're genuinely interested in contributing to their mission.
✨Tip Number 2
Practice your communication skills! As the first point of contact for patients, being able to communicate clearly and reassuringly is key. Role-play with a friend or family member to get comfortable handling queries and providing information.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for the Imaging & Diagnostics Administrator role.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It’s a great way to ensure your application gets the attention it deserves and shows your enthusiasm for joining our team.
We think you need these skills to ace Imaging & Diagnostics Administrator
Some tips for your application 🫡
Show Your Warmth: As the first point of contact for patients, it's crucial to convey a warm and professional tone in your application. Use friendly language and highlight any experience you have in customer service or patient interaction to show us you can create a reassuring environment.
Be Detail-Oriented: Accuracy is key in this role, so make sure your application reflects your attention to detail. Double-check for typos and ensure all your information is correct. We want to see that you take pride in your work and understand the importance of precise record-keeping.
Highlight Your Organisational Skills: This position requires juggling multiple tasks, so let us know how you stay organised. Share examples of how you've managed bookings or schedules in the past, and demonstrate your ability to handle a fast-paced environment with ease.
Tailor Your Application: Make sure to tailor your application specifically for the Imaging & Diagnostics Administrator role. Use keywords from the job description and relate your experiences directly to the responsibilities listed. We love seeing candidates who take the time to connect their skills to our needs!
How to prepare for a job interview at OneWelbeck Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Imaging & Diagnostics Administrator. Familiarise yourself with the key tasks like managing bookings and processing referrals. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for patients, it's crucial to highlight your communication skills. Prepare examples of how you've effectively handled queries or provided reassurance in previous roles. This will illustrate your ability to create a positive patient experience.
✨Emphasise Your Organisational Skills
Being highly organised is key in this fast-paced environment. Bring up specific instances where you've successfully managed multiple priorities or maintained accurate records. This will reassure the interviewers that you can handle the demands of the role efficiently.
✨Understand Governance and Data Protection
Familiarise yourself with the importance of data protection and governance standards in a clinical setting. Be ready to discuss how you ensure compliance in your work. This shows that you take these responsibilities seriously and are committed to maintaining high standards.