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For Companies At a Glance
- Tasks: Deliver exceptional patient experiences and manage registrations, scheduling, and communications.
- Company: A leading healthcare provider focused on patient care and operational excellence.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while working in a dynamic healthcare setting.
- Qualifications: Strong organisational skills, excellent communication, and experience in healthcare administration preferred.
- Other info: Flexible shifts and a welcoming atmosphere await you at our London site.
The predicted salary is between 28800 - 43200 ÂŁ per year.
About the department
Our department is at the heart of the patient experience, serving as the first point of contact for visitors, patients, clinicians, and external partners. We play a vital role in ensuring that every patient receives a warm, professional, and efficient welcome while supporting the smooth delivery of high‑quality clinical care. Working closely with physicians, clinical teams, and third‑party providers, the department ensures that patient pathways are well coordinated, confidential, and patient‑centred. Accuracy, compassion, and operational excellence are central to everything we do.
About the role
As a key member of the reception and patient administration team, you will be responsible for delivering an exceptional patient experience from first contact through to completion of care. You will manage patient registration, ensure demographic and referral information is accurate and up‑to‑date, and take ownership of scheduling consultations, diagnostic tests, and procedures. The role requires meticulous attention to detail when handling electronic care records, scanning and attaching correspondence, and maintaining confidentiality in line with data protection and information governance policies. You will act as a central communication point, handling enquiries sensitively and efficiently, relaying messages promptly to clinicians, and supporting patients with reassurance and professionalism. In addition, you will work collaboratively with clinicians, practice secretaries, and external providers to ensure effective utilisation of physician schedules and seamless patient pathways. The role also involves preparing patient records, maintaining a welcoming reception and waiting area, and managing billing and invoicing for self‑pay and third‑party funded patients where required. This role will be working Monday & Friday at our London site on a rolling shift pattern of either 7:45am to 16:15pm or 11:30am to 20:00pm.
About you
You are a highly organised and detail‑oriented individual with a strong commitment to delivering outstanding patient care. You have excellent communication skills and are confident dealing with patients both in person and over the phone, always demonstrating empathy, discretion, and professionalism. You are comfortable working with IT systems and electronic care records, with a proven ability to maintain accurate data and uphold strict confidentiality standards. A proactive team player, you work well under pressure and collaborate effectively with clinical and administrative colleagues to ensure smooth day‑to‑day operations. You take pride in creating a positive, welcoming environment and understand the importance of efficiency, accuracy, and sensitivity in managing the patient journey. Previous experience in a healthcare, clinical, or patient‑facing administrative role would be an advantage, along with experience in scheduling, billing, or care coordination.
Recruitment Process
For this role, there will be three stages:
- Shortlisting (based on your application)
- Screening Call with Talent Team
- Single Stage Interview
We aim to complete these as soon as possible after the closing date for applications. We will inform you in due course (and if shortlisted) whether the interview stages will be via Teams or face to face in our London office.
Digestive Health Administrator employer: OneWelbeck Group
Contact Detail:
OneWelbeck Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digestive Health Administrator
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they prioritise patient care. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and clinicians, it’s crucial to convey empathy and professionalism. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you managed schedules or maintained accurate records. This will demonstrate your attention to detail, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team. Don’t forget to follow up after your application to express your enthusiasm!
We think you need these skills to ace Digestive Health Administrator
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us see your enthusiasm for delivering exceptional patient experiences. Share specific examples of how you've gone above and beyond in previous roles to support patients or improve their journey.
Be Detail-Oriented: Since accuracy is key in this role, make sure your application is free from typos and errors. Double-check your information and ensure that your experience aligns with the meticulous attention to detail we value at StudySmarter.
Highlight Your Communication Skills: We want to know how you handle communication, both in person and over the phone. Use your application to showcase your ability to empathise with patients and relay important information clearly and professionally.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we receive all your details and can consider you for the role without any hiccups!
How to prepare for a job interview at OneWelbeck Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Digestive Health Administrator. Familiarise yourself with patient pathways, scheduling processes, and the importance of confidentiality in handling electronic care records. This knowledge will help you answer questions confidently and demonstrate your commitment to delivering exceptional patient care.
✨Showcase Your Communication Skills
As this role involves interacting with patients and clinicians, practice articulating your thoughts clearly and empathetically. Prepare examples of how you've handled sensitive situations or communicated effectively in previous roles. This will highlight your ability to maintain professionalism and compassion, which are key traits for success in this position.
✨Demonstrate Attention to Detail
Given the meticulous nature of the job, be ready to discuss how you ensure accuracy in your work. Bring examples of how you've managed data or maintained records in past roles. You might even want to mention specific tools or systems you've used to keep information organised and up-to-date, as this will show you're detail-oriented and capable of handling the demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, patient care philosophy, or how they measure success in this role. This not only shows your genuine interest in the position but also helps you assess if the company culture aligns with your values and work style.
