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- Tasks: Lead the User Terminal Operations team and ensure top-notch service delivery.
- Company: Join Eutelsat, a leader in satellite communications with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a real impact in satellite operations and enhance user experiences.
- Qualifications: 5+ years in technical operations management and strong leadership skills required.
- Other info: Based in London or Virginia, with occasional travel and on-call duties.
The predicted salary is between 60000 - 80000 ÂŁ per year.
As Senior Manager – UT Operations, you will lead and manage Eutelsat’s User Terminal (UT) Operations team, ensuring the operational excellence of terminal deployment, in‑life support, performance monitoring, and ongoing lifecycle management. You will be accountable for delivering operational targets, optimising processes, and maintaining high service quality across UT field and network operations. The position will report to the VP, Technical Operations & Solution Engineering and will work closely with Engineering, Network Operations, Product, and Customer Support teams to ensure seamless execution of operational activities across the UT domain.
What You’ll Do:
- Operational Leadership: Lead and direct the day‑to‑day UT Operations team, setting clear objectives and performance standards to ensure operational goals are met.
- Service Delivery & Quality: Oversee all operational aspects of user terminal deployments, activations, testing, and in‑life support to ensure high availability and service reliability.
- Performance Monitoring: Establish and track operational KPIs such as terminal readiness, uptime, incident response time, and resolution effectiveness; prepare regular performance reports for senior leadership.
- Escalation Management: Act as the primary operational escalation point, coordinating cross‑functional responses for complex technical or service issues affecting terminal operations.
- Process & SOP Development: Define, implement, and continuously improve operational procedures, standards, and documentation to enhance efficiency and quality of service delivery.
- Cross‑Functional Collaboration: Partner with Engineering, Product, Network Operations, and Customer Success teams to align operational processes with technical roadmaps and customer expectations.
- Risk & Compliance: Identify operational risks, implement mitigation strategies, and ensure compliance with internal policies and external regulatory or service‑level requirements.
- Stakeholder Communication: Communicate operational status, risks, and improvement plans clearly and effectively to senior stakeholders, ensuring alignment across teams.
- Team Development: Mentor and develop team members, fostering a culture of accountability, excellence, and continuous learning.
What You’ll Need:
- Bachelor’s or Master’s degree in Engineering, Telecommunications, Computer Science, or related field.
- Proven experience (5+ years) managing technical operations teams in satellite, telecom or related industries.
- Strong understanding of user terminal technologies and lifecycle operations.
- Demonstrated operational leadership and team‑management skills, very developed sense of urgency.
- Excellent analytical, communication, and stakeholder engagement skills.
- Skilled at performance measurement, KPI reporting, and process optimisation.
- Fluent in English (additional languages an advantage).
Where You’ll Be: London, UK or Virginia, US. The role requires occasional travelling and on‑call rota.
Senior Manager - UT Operations employer: OneWeb
Contact Detail:
OneWeb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager - UT Operations
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Eutelsat. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews like a pro! Research Eutelsat’s operations and think about how your experience aligns with their needs. Be ready to discuss specific examples of how you’ve led teams or improved processes in your previous roles. Confidence is key!
✨Tip Number 3
Showcase your problem-solving skills! In the interview, be prepared to tackle hypothetical scenarios related to operational challenges. This will demonstrate your analytical abilities and how you handle pressure, which is crucial for the Senior Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Eutelsat team. Let’s get you that dream job!
We think you need these skills to ace Senior Manager - UT Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Manager - UT Operations role. Highlight your experience in managing technical operations teams and any relevant projects that showcase your leadership skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your operational leadership and ability to optimise processes. Let us know why you’re excited about joining StudySmarter!
Showcase Your Achievements: When detailing your work experience, focus on your achievements rather than just responsibilities. Use metrics where possible to illustrate your impact, like improvements in service delivery or performance KPIs. We love numbers that tell a story!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at OneWeb
✨Know Your Stuff
Make sure you brush up on your knowledge of user terminal technologies and lifecycle operations. Be ready to discuss your previous experiences managing technical operations teams, especially in satellite or telecom industries. This will show that you understand the role and can hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, particularly in high-pressure situations. Highlight your ability to set clear objectives and performance standards, as well as how you've mentored team members. This is crucial for a Senior Manager role, so make it count!
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to UT operations. Be prepared to discuss how you've established and tracked KPIs in your previous roles. This will demonstrate your analytical skills and your commitment to operational excellence.
✨Communicate Effectively
Practice articulating complex technical concepts in a way that's easy to understand. You'll need to communicate operational status and risks to senior stakeholders, so being clear and concise is key. Consider preparing a few scenarios where you've successfully communicated across teams.