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- Tasks: Join us as a Customer Solutions Engineer, testing and documenting innovative satellite solutions.
- Company: Eutelsat Group is a global leader in satellite communications, transforming connectivity worldwide.
- Benefits: Enjoy a diverse work culture, opportunities for growth, and the chance to work on cutting-edge technology.
- Why this job: Be part of a team that pioneers space technology and brings connectivity to remote areas.
- Qualifications: 3-5 years in satellite communications or related fields; Bachelor's degree required.
- Other info: Work in a dynamic environment with a focus on inclusion and social responsibility.
The predicted salary is between 36000 - 60000 £ per year.
Connect with Eutelsat Group
Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.
As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services.
With Eutelsat Group You’ll Get To:
- Pioneer the future of Space Technology
- Bring connectivity to remote frontiers
- Collaborate with customer-centric experts
- Embrace cultural diversity in our global team
Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.
Position Overview:
We are seeking a skilled and experienced Customer Solutions Engineer to join our dynamic team. In this position, you will play a crucial role in testing and documenting customer-deployed configurations and solutions across various segments, including Enterprise, Maritime, Government, and Mobility. You will collaborate with internal stakeholders and engage with clients to create test plans, author whitepapers documenting tested solutions, and provide expert guidance on complex customer use cases. In addition, you will contribute to building and maintaining a simulated end-user test environment.
Responsibilities:
- Design and run targeted test campaigns aimed at replicating customer configurations and evaluate their performance and limitations
- Document proven customer integrations and configurations into whitepapers to showcase the unmatched value of our connectivity services across all use cases.
- Support the construction of a comprehensive end-user test lab, encompassing routing, vCPEs, SDWAN capabilities, test equipment, firewalls, and traffic generators.
- Contribute to maintaining and enhancing the mobile customer lab vehicle and its equipment
- Collaborate with internal stakeholders (Customer Sales Engineering, Operations, Systems Engineering, etc.) to create standardized test templates for end customer setups across multiple segments.
- Assess, evaluate, and provide guidance on complex E2E customer architectures encompassing Metro Ethernet, SDWAN, SIP, Security, IPVPN, as well as enterprise applications to demonstrate the seamless integration of Eutelsat OneWeb\’s services.
- Present compelling overviews of use cases, technical functionality, interoperability, and performance to distribution partners or end customers through written documents, presentations, demos, whiteboard sessions, or other suitable formats.
Keys to Success:
- 3 to 5 years of hands-on experience in a relevant industry (satellite communications, telco, ISP, …), working in a lab environment and maintaining lab equipment and facilities.
- Bachelor (essential) or Master’s (preferred) degree in telecommunications, computer science, electrical engineering, or a related field, or an equivalent combination of training, education, and experience
- Excellent IP networking experience which includes the ability to configure switches, routers, problem solving and tracing root cause of connectivity issues.
- Experience with Windows, Linux and virtualized environments
- Working ability to script in Python, Bash or similar languages.
- Excellent communication and client-facing skills, allowing you to effectively engage and collaborate with stakeholders at all levels.
- Proven ability to meet tight deadlines while adapting to new technologies and thriving in a fast-paced team environment.
- Strong attention to detail
- Demonstrated experience in creating and maintaining comprehensive technical documentation.
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Visio.
How You Will Stand Out:
- In-depth knowledge of enterprise telecoms products and services.
- Experience with satcom and systems performance variables and their optimization.
- Experience with Layer 2 and Layer 3 IP networks.
- Certification as a Cisco Certified Network Professional (CCNP-SP/CCIE-SP) or Juniper Network Certified Professional (JNCIP-SP/JCIE-SP), or equivalent.
- Good understanding of RF engineering, 4G/LTE standards, QoS.
- Experience with 4G/5G cellular networks (test, deployment or support)
Where You\’ll Be: London, UK
The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).
This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.
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Customer Solutions Engineer employer: OneWeb
Contact Detail:
OneWeb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in satellite communications and related technologies. Understanding the current landscape will help you engage in meaningful conversations during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the satellite communications field, especially those who work at Eutelsat Group or similar companies. Attend industry events, webinars, or join relevant online forums to build connections that could lead to valuable insights and referrals.
✨Tip Number 3
Prepare to discuss specific technical scenarios related to customer solutions engineering. Think of examples from your past experience where you successfully solved complex problems or improved processes, as these will showcase your expertise and problem-solving skills.
✨Tip Number 4
Research Eutelsat Group's recent projects and initiatives. Being knowledgeable about their work will not only impress your interviewers but also allow you to tailor your responses to align with their goals and values, making you a more attractive candidate.
We think you need these skills to ace Customer Solutions Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in satellite communications, networking, and lab environments. Emphasise any hands-on experience with testing and documenting configurations, as well as your technical skills in IP networking and scripting.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific projects or experiences that align with the responsibilities of the Customer Solutions Engineer position, showcasing your ability to collaborate with stakeholders and create technical documentation.
Showcase Technical Skills: Clearly outline your technical skills in your application. Include your experience with Windows, Linux, and virtualised environments, as well as any relevant certifications like CCNP or JNCIP. Highlight your scripting abilities in Python or Bash, as these are crucial for the role.
Demonstrate Communication Skills: Since the role requires excellent communication and client-facing skills, provide examples in your application of how you've effectively engaged with clients or stakeholders in the past. This could be through presentations, documentation, or collaborative projects.
How to prepare for a job interview at OneWeb
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience in satellite communications and lab environments. Highlight specific projects where you configured switches, routers, or maintained lab equipment, as this will demonstrate your technical proficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples where you successfully diagnosed connectivity issues or designed test campaigns, and be ready to explain your thought process.
✨Demonstrate Strong Communication Skills
Since the role involves collaboration with various stakeholders, practice articulating complex technical concepts in a clear and concise manner. Prepare to present your ideas effectively, whether through written documents or verbal presentations.
✨Familiarise Yourself with Eutelsat's Services
Research Eutelsat Group's offerings and recent developments in satellite communications. Understanding their products and services will allow you to tailor your responses and show genuine interest in the company during the interview.
