At a Glance
- Tasks: Provide IT support, resolve helpdesk tickets, and manage system administration tasks.
- Company: Join a well-established law firm with a growing IT team.
- Benefits: Enjoy 23 days annual leave, birthday leave, and flexible remote working options.
- Other info: Opportunity for career growth and hands-on experience with diverse projects.
- Why this job: Be part of an innovative team and shape the future of IT services.
- Qualifications: Experience in IT support, strong problem-solving skills, and familiarity with Microsoft tools.
A well-established law firm is seeking a skilled IT Support Engineer to join their growing team. The ideal candidate will be responsible for resolving helpdesk tickets, performing system administration tasks, and ensuring smooth operations of IT services. The role requires strong technical expertise in Microsoft Windows, VMWare, Omnissa Horizon, and Microsoft 365, as well as experience in troubleshooting laptops, printers, and peripherals. Some UK travel is required, e.g., Birmingham, visiting different offices to ensure the IT elements are working as required.
What is in it for you?
- Be part of a growing IT team where your ideas and input will help shape the future.
- You’ll have the opportunity to participate in decision-making around IT improvements.
- Get hands-on experience working on a variety of projects, including systems and network improvements, system integrations, and new technology rollouts.
- Expand your skills by working on diverse system administration tasks.
- Join a supportive team focused on innovation and continuous improvement.
- Enjoy a flexible work schedule with 4 days working in the office and 1 day remote until probation, which will then be reviewed.
Key Responsibilities:
- Provide technical support by resolving helpdesk tickets for internal staff, ensuring timely and accurate issue resolution.
- System administration, including Office 365, Azure, Active Directory, and Group policies.
- Perform routine system administration tasks including updates, backups, and monitoring.
- Administer Omnissa Horizon environment and troubleshoot issues related to virtual desktop access.
- Liaise with third-party suppliers for issue escalation and resolution of problems beyond internal capabilities.
- Assist in the management of legal case management tools (such as Partner 4 Windows) where applicable.
- Document processes, procedures, and resolutions in the company's knowledge base.
- Prepare and deploy new hardware such as laptops and phones to staff.
- Periodical visits to UK offices for maintenance and rollout of new hardware/software.
Required Skills & Qualifications:
- Proficiency in Windows Server environments.
- Strong understanding of Microsoft Office 365 tools (Word, Excel, Outlook, PowerPoint).
- Experience with Omnissa Horizon or similar remote desktop solutions.
- Experience with managing cloud-based VoIP systems.
- Familiarity with system administration tasks such as mailbox management, user provisioning, and network troubleshooting.
- Familiarity with networking and network management, WAN, LAN, and VPN.
Requirements:
- Excellent problem-solving and customer service skills.
- Ability to work effectively with third-party suppliers and manage escalations.
- Experience with MDM solutions such as Intune.
- Strong verbal and written communication skills.
- Be a security-minded individual, ensuring that security protocols are followed.
- Experience with legal case management tools such as Partner 4 Windows or similar is a plus.
- 2+ years of experience in an IT support or system administration role.
- Relevant certifications (e.g., Microsoft Certified: Windows Server, VMWare Certified) are advantageous but not required.
Benefits:
- 23 days annual leave plus bank holidays (increases with length of service).
- Birthday leave in addition to annual leave.
- Electric Vehicle Scheme.
- Benenden healthcare and mental health assistance.
- Occupational Health services.
- Pension Scheme.
- Cycle to Work scheme.
- Season Ticket Loan programme.
- Improved and Enhanced Maternity and Paternity Pay.
- Remote Working Opportunities.
- Spot Monthly Bonuses (All Staff Eligible).
- Civil Service Discount Scheme.
- Free Eye Tests and Discount Glasses.
- Enhanced Sick Leave.
- Training Qualification Loans.
- Annual Appraisals and Salary Reviews.
This is an urgent role, please forward an up-to-date CV for earliest consideration.
IT Help Desk Support Engineer in St Albans employer: OneWay Recruit
Join a well-established law firm in St Albans as an IT Help Desk Support Engineer, where you will be part of a dynamic and supportive team focused on innovation and continuous improvement. Enjoy a flexible work schedule, opportunities for professional growth through hands-on project experience, and a comprehensive benefits package that includes generous annual leave, health support, and training loans. This role not only offers a chance to contribute your ideas but also provides a pathway for career advancement in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Help Desk Support Engineer in St Albans
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at law firms or similar environments. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you’d troubleshoot issues with Microsoft 365 or Omnissa Horizon. We want you to show off your skills and confidence when it counts!
✨Tip Number 3
Don’t forget to research the company! Knowing their values and recent projects can help you tailor your responses during interviews. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website for the best chance! We love seeing applications directly from candidates who are eager to join us. It’s a great way to stand out and get noticed quickly.
We think you need these skills to ace IT Help Desk Support Engineer in St Albans
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the job description. We want to see your technical expertise in Microsoft Windows, VMWare, and Microsoft 365 shine through!
Craft a Compelling Cover Letter:Your cover letter is your chance to show us your personality and passion for IT support. Share why you’re excited about this role and how you can contribute to our growing team.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love candidates who can demonstrate their problem-solving abilities and customer service skills!
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at OneWay Recruit
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, VMWare, and Microsoft 365. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had with laptops and printers.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved helpdesk tickets or technical issues in the past. Think about specific challenges you faced and how you approached them, as this will demonstrate your customer service skills and ability to think on your feet.
✨Familiarise Yourself with the Company
Research the law firm and understand their IT needs. Knowing about their operations and how your role fits into their goals will show that you're genuinely interested in the position and can contribute to their success.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, upcoming projects, or how they measure success in the IT department. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
