At a Glance
- Tasks: Coordinate app content, troubleshoot issues, and enhance user engagement.
- Company: Join a well-established business with over 8000 employees in Chiswick.
- Benefits: Enjoy Bupa health insurance, generous leave, and a solid pension contribution.
- Other info: Dynamic team environment with opportunities for growth and creativity.
- Why this job: Be at the forefront of app innovation and improve guest experiences.
- Qualifications: Experience with CMS tools and a passion for mobile apps are essential.
Experienced Product Coordinator – 28k to 31k (slight wiggle room) – Based in Chiswick. Full time, 40 hours per week, 08:30-17:30 Monday to Friday.
Benefits:
- Bupa Health & Dental Insurance
- Eyecare Vouchers
- Tech & Home Scheme
- Cycle Scheme
- Season Ticket Loan
- Myndup
- Bubble
- Life Insurance
- 8% Employer Pension Contribution
Leave & Holidays:
- 25 Days annual leave
- Birthday Leave
- Maternity and Paternity Leave
Well established business with over 8000 workers is seeking an APP Driven Product Coordinator with immediate effect. Please note this is NOT a Marketing Led role or too Web/Digital/Social Focused but requires someone who knows how to use a CMS confidently, and someone who can jump straight into Content Scheduling, Updating and Trouble Shooting.
Job purpose: To deliver product to plan and foster professional relationships with external stakeholders. To support both the Guest Experience and Marketing Team with planning, promotion, and delivery of engaging digital content, bringing to life the Experience through evolving engagement opportunities.
Key accountabilities:
- Ensure all content is scheduled and delivered on the App as per guidance from both the Marketing Team and Event & Experience Lead.
- Oversee the day-to-day operations of the App, supporting the content management, analytics, and responding to inquiries promptly and effectively.
- Support the marketing plan for the experience programme implemented by the Creative & Brand Manager.
- Utilise analytical insights to identify trends, patterns, and areas for enhancement in the overall Guest Experience activity, to ensure continuous improvement of the app's performance and user experience.
- Collaborate with our App service provider to implement new features, troubleshoot issues ensuring a smooth and successful user experience.
- Ensure the App is retained as the primary channel of digital communication, aiming to optimise Guest Experience and engagement.
- Stay up to date with industry trends and best practices in improving overall communications, functions, services, and analytics.
- Act as the day-to-day contact with Equiem, ensuring service delivery aligns with experience, marketing requirements.
- Act as the day-to-day contact for Digital Access.
- Assist with the delivery of initiatives led by the Events Experience Lead and Brand & Creative Manager to increase app sign-ups and active user engagement, supporting broader Experience and Marketing Team goals.
- Schedule all content on the app as per the signed off comms plan or direction of the Event Experience Lead.
- Oversee the info inbox ensuring that all emails and inquiries are dealt with promptly and effectively.
Team:
- Work with the Experience and Marketing Team to ensure the brand is represented with integrity and consistency.
- Support the Experience Team with data insights and analysis. This ranges from programme engagement, digital analytics.
- Support delivery of the Events programme throughout the year where needed.
- Other ad-hoc duties that align to the business needs.
Personal Attributes:
- Customer service focussed.
- Enthusiastic with a ‘can-do’ attitude.
- Positive, flexible, and reliable.
- Highly organised with a superb attention to detail.
- Creative thinking.
- Ability to think ahead and anticipate the business.
- Able to anticipate the Guest Experience programme needs and prioritise accordingly.
Personal Skills:
- Degree or experience equivalent in marketing, tech or comms (essential).
- Strong communication skills (essential).
- Experience in using CMS tools (essential).
- Knowledge of the app product market (essential).
- Good analytical skills with an ability to analyse data to improve quality of deliverables and propose solutions (essential).
- Confident decision maker and problem solver with a resilient and robust approach (essential).
- Excellent and proficient IT Skills in all Microsoft Office applications (essential).
- Experience working with visitor management systems (desirable).
- Experience in a similar app-based role (desirable).
- Experience in a tech support role (desirable).
This is an urgent position, please forward an up to date cv for earliest consideration.
Experienced Product Coordinator employer: OneWay Recruit
Join a well-established company in Chiswick that values innovation and employee growth, offering a supportive work culture where your contributions to app content management will directly enhance guest experiences. With competitive benefits including Bupa Health & Dental Insurance, generous annual leave, and a strong pension contribution, this role provides an excellent opportunity for professional development in a dynamic tech-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Product Coordinator
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like OneWay Recruit!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at OneWay Recruit would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at OneWay Recruit through your school's career services!
We think you need these skills to ace Experienced Product Coordinator
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Experienced Product Coordinator, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Experienced Product Coordinator position at OneWay Recruit. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at OneWay Recruit
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
