At a Glance
- Tasks: Engage with customers to gather feedback and enhance their experience.
- Company: Join a dynamic motor trade service team focused on human connections.
- Benefits: Enjoy competitive salary, bonuses, employee discounts, and health programmes.
- Other info: Full-time role with opportunities for growth and development.
- Why this job: Be pivotal in improving customer care and making a real difference.
- Qualifications: Must have motor trade experience and excellent communication skills.
We are seeking a dedicated, proactive and enthusiastic Customer Care Aftersales Advisor to join our motor trade service team. Your role will be to build relationships with our customers and talk to them to find out about their experience with us and to get honest feedback so if needed we can improve our customer care. This is a new role and one we want to be pivotal within the business and make sure we offer a human connection not a robotic general email. You will need a background in a people focussed industry in a face to face environment, with motor trade experience and you will need a full UK driving licence. You must have motor trade experience for this role.
Working hours are Monday - Friday 8.30 - 17.30 with 2 Saturday mornings a month 8.30 - 12.30. The full-time role offers a salary of £29,000+ bonus.
Duties:
- Follow up on customer visits to get honest feedback
- Utilise our data entry system to maintain accurate customer records
- Communicate effectively with customers to understand their needs and provide appropriate solutions, and to pass on all feedback to the management team
- Have excellent phone etiquette while engaging with customers
- Collaborate with team members to uphold company standards
- Willingness to learn and adapt in order to meet the evolving needs of our customers
Join us as a Customer Care Aftersales / Service advisor and be part of a dynamic team committed to delivering outstanding service!
Benefits:
- Company Events
- Company Pension
- Employee Discounts
- Employee Mentoring Programme
- Free Parking
- Health & Wellbeing Programme
Please forward an up to date CV for earliest consideration.
Customer Care Aftersales Advisor – Automotive in Bury St Edmunds employer: OneWay Recruit
Join a leading M&E Facilities Management Company in the South East of England, where you will be part of a dynamic team dedicated to delivering high-quality HVAC solutions across various client sites. With a strong focus on employee growth, we offer comprehensive benefits including a company pension, private medical insurance, and profit sharing, ensuring that our team members are well-supported and rewarded for their hard work. Experience a collaborative work culture that values quality workmanship and fosters professional development in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Aftersales Advisor – Automotive in Bury St Edmunds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OneWay Recruit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OneWay Recruit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Aftersales Advisor – Automotive in Bury St Edmunds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OneWay Recruit:Your cover letter is your chance to shine! Tell us why you want to work at OneWay Recruit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OneWay Recruit!
How to prepare for a job interview at OneWay Recruit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
