At a Glance
- Tasks: Lead onboarding and support teams, ensuring smooth operations and high-quality customer experiences.
- Company: Join OneUp Sales, a dynamic remote team transforming recruitment and sales performance.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Embrace a hands-on role with opportunities to innovate and improve processes.
- Why this job: Make a real impact in a growing company while enhancing customer satisfaction.
- Qualifications: Experience in SaaS onboarding or implementation, strong leadership, and organisational skills.
The predicted salary is between 50000 - 60000 € per year.
Hi! We're OneUp Sales. Built by a remote team of 30 based all over the UK, OneUp is a software platform which provides recruitment and sales teams with the clarity they need to understand and drive performance. Already used by over 350 companies worldwide, we’re looking for someone to help us keep our professional services running smoothly as we scale.
The Role
As Professional Services Lead, you’ll take ownership of the day to day performance of Technical Onboarding & Support at OneUp. Our core onboarding and support processes are already well established. Your role is to run them effectively, maintain high standards, proactively identify opportunities to improve how we deliver as we continue to scale, and support the team to deliver at their best. You’ll lead a small team across onboarding and support, ensuring timelines are met, customers are well supported, and everything runs smoothly behind the scenes. This role is perfect for someone who enjoys bringing structure, consistency, and clarity to delivery, while continuously looking for ways to improve how things work as we scale. This is a hands-on team leadership role, and you’ll be expected to stay close to the detail of onboarding and support delivery.
Your Responsibilities
- Oversee onboarding projects, ensuring timelines, quality, and client communication are consistently delivered.
- Manage support performance, including SLAs, response times, and escalations.
- Line manage and support a team across onboarding and support.
- Set clear priorities and ensure the team is aligned on goals.
- Maintain and operate within established onboarding and support processes.
- Proactively identify opportunities to improve team efficiency, customer experience, and ways of working.
- Explore and introduce practical ways AI and automation can improve team efficiency and customer experience.
- Monitor key metrics such as SLA attainment, resolution times, and CSAT.
- Share insights and updates with senior stakeholders.
What We're Looking For
- Experience working in a Professional Services, onboarding, or implementation role in a SaaS or tech environment, with hands on involvement in client setup or configuration.
- Experience leading or mentoring a small team, or experience operating as a high performing individual contributor looking to step up.
- Strong organisational skills and ability to manage multiple priorities.
- Clear and confident communicator, both with customers and internally.
- Comfortable working with operational KPIs such as SLAs, timelines, and CSAT.
- Comfortable handling more complex onboarding scenarios, including integrations, data, or bespoke client requirements.
- Comfortable using AI tools to improve efficiency, problem solving, organisation, or customer experience.
- Confidence to make balanced decisions, communicate openly, and challenge constructively when needed in the best interests of the customer, team, or business.
- UK based and comfortable working remotely.
Ideally, you’ll also have:
- Hands-on experience configuring systems, integrations, or data as part of client onboarding.
- Experience in a scaling company.
- Familiarity with tools such as Intercom, Zendesk, or similar.
- Exposure to onboarding or implementation processes.
- Demonstrated initiative in improving processes, efficiency, or customer experience.
You might not tick every box above, and that’s okay. If you tick most of the boxes and feel ready to take the next step in your career, enjoy taking ownership, and are excited by the opportunity to make a visible impact within a growing company, we’d still love to hear from you.
Professional Services Lead in Portsmouth employer: OneUp Sales
At OneUp Sales, we pride ourselves on being an exceptional employer that values clarity, organisation, and continuous improvement. Our remote team culture fosters collaboration and innovation, providing ample opportunities for professional growth while ensuring a supportive environment where every team member can thrive. Join us in our mission to enhance the onboarding and support experience for our clients, and be part of a dynamic company that is scaling rapidly and making a meaningful impact in the recruitment and sales sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Lead in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research OneUp Sales, their culture, and their products. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. A friendly chat can give you insights and maybe even a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to onboarding and support roles. Think about how you can demonstrate your organisational skills and experience in leading teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the OneUp team!
We think you need these skills to ace Professional Services Lead in Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in professional services, onboarding, or implementation roles. We want to see how your skills align with what we're looking for at OneUp!
Showcase Your Organisational Skills:Since this role is all about keeping things running smoothly, give us examples of how you've managed multiple priorities in the past. We love seeing clear, structured approaches to problem-solving!
Communicate Clearly:Your application should reflect your communication style. Be clear and confident in your writing, just like you would be when interacting with customers or team members. We appreciate straightforwardness!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at OneUp Sales
✨Know the Company Inside Out
Before your interview, take some time to research OneUp Sales thoroughly. Understand their software platform, the services they provide, and their target audience. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Organisational Skills
As a Professional Services Lead, organisation is key. Prepare examples from your past experiences where you successfully managed multiple priorities or led a team. Be ready to discuss how you maintain clarity and structure in your work, as this aligns perfectly with what OneUp is looking for.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially around onboarding and support scenarios. Think of specific instances where you improved processes or handled complex client requirements. This will demonstrate your hands-on experience and ability to think on your feet.
✨Emphasise Your Communication Skills
Clear communication is crucial in this role. Be prepared to discuss how you’ve effectively communicated with both customers and team members in the past. Highlight any experience you have with operational KPIs and how you’ve used data to inform your communication strategies.
