At a Glance
- Tasks: Manage and grow client accounts while driving renewals and upsells.
- Company: Join OneUp Sales, a remote team revolutionising recruitment and sales performance.
- Benefits: £40k base salary, £60k OTE, 25 days holiday plus your birthday, and full health cover.
- Other info: Enjoy a supportive remote culture with regular team meetups and excellent career development.
- Why this job: Make a real impact by helping clients maximise their platform experience.
- Qualifications: 2+ years in account management or customer success in SaaS with a focus on growth.
The predicted salary is between 40000 - 40000 £ per year.
The Important Bits
- £40,000 base salary, £60,000 OTE
- 25 days paid holiday + your birthday + bank holidays + extra at Christmas
- A fully remote role with expensed company/team meetups every 6 weeks
The Role
We’re hiring an Account Manager to join our Account Management team, reporting to the VP of Revenue. You’ll own a book of our Enhanced clients, our larger accounts who receive a higher level of service and support, and you’ll be accountable for keeping them, growing them, and helping them get real value from the platform.
This is not a traditional customer success role. Whilst a big part of it is supporting clients and helping them realise value, a good portion is commercial. Net Revenue Retention (NRR) is your headline target, and you’ll work towards 100%+ NRR each quarter by protecting your accounts and expanding them through cross-sell, upsell, and user count growth.
Your Responsibilities
- Own NRR across your book of clients, working towards 100%+ NRR every quarter
- Support onboarding and implementation alongside our Implementation Engineers, who handle the technical setup
- Train and enable new and existing clients so they get the most out of the platform
- Run Strategy Calls and Quarterly Business Reviews that keep clients engaged and demonstrate ROI
- Own renewals, including driving early renewals and multi-year contracts
- Cross-sell and upsell new products, and expand accounts
- Protect retention by spotting risk early and acting on it
- Maintain an accurate CRM and forecast across your accounts
- Collaborate with Product and Sales, feeding back what you hear from clients
What We’re Looking For
- 2+ years in account management or customer success in SaaS, with ownership of renewals and commercial targets
- A track record of retaining and growing a book of business, ideally measured on NRR or similar
- Confidence holding commercial conversations, from renewals to multi-year deals to expansion
- The ability to build genuine relationships with senior stakeholders
- Strong organisation and the discipline to keep an accurate CRM
- A desire to overachieve and a hunger to learn
Ideally, you’ll also have:
- Experience at a scale-up stage company (£1m-5m ARR)
- Worked remote before so understand the need for discipline and self-management even with support
Our Offer
- £40k base, £60k OTE, with commission tied to renewals, retention and account expansion
- 25 days paid holiday, plus bank holidays, plus your birthday, plus time off over Christmas (we’re in the top 10% for time off in the UK)
- Zero-excess, full cover private health insurance (including dental, visual, and auditory cover)
- Genuine remote working with a twist: 6-weekly expensable team days, quarterly company get-togethers, and an annual retreat keep us together
- A high-performing team without the toxic hustle or die culture
Account Manager employer: OneUp Sales
At OneUp Sales, we pride ourselves on being an exceptional employer that champions a supportive and dynamic remote work culture. With a competitive salary package, generous holiday allowance, and unique team-building opportunities every six weeks, we foster an environment where employees can thrive both personally and professionally. Our commitment to employee growth and well-being, combined with a focus on meaningful client relationships, makes us an ideal place for those seeking a rewarding career in account management.
