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- Tasks: Engage with customers to ensure they succeed and get the most from our platform.
- Company: Fast-growing ConTech company focused on transforming the construction industry.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Why this job: Make a real impact by helping businesses thrive with innovative software solutions.
- Qualifications: Strong communication skills and a passion for customer success.
- Other info: Join a dynamic team where your ideas shape the future of construction tech.
The predicted salary is between 36000 - 60000 £ per year.
Great products start with great people. Our relentless focus on user experience has been the cornerstone of our growth, helping us become the market-leading software for fire protection subcontractors across the UK. We’ve grown by staying obsessed with building software that actually works for the subcontractors on the ground; fast, intuitive, and simple to use. We’re growing rapidly — recognised as one of the fastest-growing companies in the UK, and one of the fastest-growing construction companies in London. We’re bootstrapped, profitable, and driven by a clear mission: to become a leading ConTech player — taking Onetrace into new trades and new markets globally.
At Onetrace, customer experience sits at the heart of how we grow. We believe providing thoughtful, reliable service to our customers is just as important as building a great product, and we take real pride in the relationships we build along the way. We’re a growing team at an exciting stage of scale, expanding into new trades and working towards our ambition of transforming the construction industry one trade at a time. As we grow, our customers remain our north star, and every decision we make is grounded in helping them succeed.
Customer Experience at Onetrace is a collaborative effort built across four key pillars: Implementation, Onboarding & Training, Product Support and Customer Success. These teams work closely together, and with our customers, to ensure every touchpoint is seamless, supportive, and genuinely valuable. If you’re motivated by impact, collaboration, and putting customers first, this role will be right for you.
We’re looking for a Customer Success Executive to join Onetrace and play a hands-on role in helping our customers succeed. You’ll partner closely with customers to ensure they get real, lasting value from the platform, supporting them day to day while building strong, trusted relationships. You’ll work collaboratively across teams to drive adoption, nurture long-term success, and uncover opportunities for growth. This role is ideal for someone who’s proactive, empathetic, and genuinely motivated by helping businesses unlock their full potential with the right tools and guidance.
What you’ll do:
- Proactively engage a large portfolio of existing customers through structured check-ins to understand product usage, business context, and growth potential.
- Build a clear picture of each customer’s needs through thoughtful conversations and research, demonstrating genuine curiosity about how they work and where Onetrace can add value.
Customer Success Executive in London employer: Onetrace
Contact Detail:
Onetrace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Customer Success Executive role. Highlight your skills in building relationships and helping customers succeed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join our journey at Onetrace.
We think you need these skills to ace Customer Success Executive in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through. We want to see that you genuinely care about helping customers and making their experience with our product exceptional.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Customer Success Executive role. Highlight any relevant experience in customer engagement or support that showcases your ability to build strong relationships.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. This will help us understand your thought process and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, we can ensure your application is reviewed promptly and you’ll be one step closer to joining our amazing team at Onetrace!
How to prepare for a job interview at Onetrace
✨Know the Product Inside Out
Before your interview, make sure you understand Onetrace's software and how it benefits subcontractors. Familiarise yourself with its features and think about how you can articulate its value to customers. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you've successfully helped customers achieve their goals. Highlight your proactive approach and empathy in those situations. This will demonstrate that you align with Onetrace's mission of putting customers first.
✨Ask Thoughtful Questions
During the interview, don’t hesitate to ask questions that show your curiosity about the company’s growth and customer success strategies. Inquire about how different teams collaborate to enhance customer experience. This not only shows your interest but also helps you gauge if the role is a good fit for you.
✨Embrace the Chaos of Growth
Onetrace is in a rapid growth phase, so be prepared to discuss how you handle change and adapt to new challenges. Share examples of how you've thrived in dynamic environments, as this will resonate well with the team’s culture and their current stage of development.