At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for users.
- Company: Growing business in Bagshot with a focus on excellent customer service.
- Benefits: Salary up to £30,000, extra leave, company events, and pension scheme.
- Other info: Full-time role with opportunities for site visits and career growth.
- Why this job: Join a dynamic team and make a real difference in tech support.
- Qualifications: Experience in IT support, strong problem-solving, and customer service skills.
The predicted salary is between 26000 - 30000 £ per year.
Salary: £26,000 - 30,000 per year
Requirements
- Proven experience in a similar role or relevant IT support experience
- Strong knowledge of operating systems, including Windows and Mac OS
- Familiarity with Active Directory user account management
- Basic understanding of computer networking concepts, including LAN and TCP/IP
- Excellent problem‑solving skills with the ability to analyse issues and provide effective solutions
- Strong customer service skills with the ability to communicate technical information to non‑technical users
- Ability to work independently as well as collaboratively within a team
- A valid UK driving licence and access to your own vehicle are essential
Responsibilities
- Respond to help desk tickets and provide timely technical support to end‑users
- Diagnose and resolve software and hardware issues
- Install, configure, and maintain operating systems and software applications
- Assist with user account management in Active Directory
- Collaborate with other IT team members to troubleshoot complex problems
- Provide excellent customer service by communicating technical solutions clearly to non‑technical users
- Document all support activities and resolutions in the ticketing system
- Perform routine maintenance tasks such as system updates and backups
- Assist with computer networking tasks, including troubleshooting TCP/IP connectivity issues
- Analyse computer hardware problems and recommend appropriate solutions
- Provide support for Mac OS devices
- Travel between sites and visit customer premises as required
Technologies
- Active Directory
- Hardware
- Support
- LAN
- TCP/IP
- Windows
We are a growing business based in Bagshot, Surrey, and we are looking for an enthusiastic 1st Line Support Engineer who enjoys IT and computers and is committed to delivering excellent customer service. You will support our client base by providing quality technical assistance and helping us maintain a five‑star standard of service. This is a full‑time, in‑person role with working hours of 9am to 5pm, and the flexibility to visit client sites as needed. We offer a salary of £26,000 to £30,000 per year, along with benefits including additional leave, company events, a company pension, and a cycle to work scheme. Mileage is paid for site visits.
IT Support Technician - Bagshot in London employer: OneTouchServices
Join our dynamic team in Bagshot, where we prioritise employee growth and a collaborative work culture. As an IT Support Technician, you'll enjoy competitive salary packages, additional leave, and opportunities for professional development, all while contributing to our commitment to delivering exceptional customer service. With regular company events and a supportive environment, we ensure that our employees feel valued and engaged in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician - Bagshot in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what OneTouchServices values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges OneTouchServices might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at OneTouchServices!
✨Direct Apply to OneTouchServices
Let's not forget to apply directly through the OneTouchServices website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician - Bagshot in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at OneTouchServices.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at OneTouchServices. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at OneTouchServices
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
