At a Glance
- Tasks: Be the friendly face of our organisation, welcoming visitors and managing communications.
- Company: Join a supportive team dedicated to helping those in crisis.
- Benefits: Flexible hours, competitive salary, generous leave, and training opportunities.
- Other info: Enjoy a day off for your birthday and access to a digital GP.
- Why this job: Make a real difference by providing support in a welcoming environment.
- Qualifications: Strong communication skills and a warm, professional attitude.
The predicted salary is between 24862 - 30386 £ per year.
Front of House Receptionist Southend 17-25 hours p/w £28,135 pro rata We are actively looking to recruit on behalf of our client who is seeking an experienced a part-time, permanent Receptionist, working 17-25 hours per week, with hours negotiable at appointment.
As the first point of contact for everyone who walks through the doors, you'll play an important role in creating a welcoming, professional, and safe environment for people in crisis, staff, volunteers, contractors, and partner organisations.
The
Role: Welcoming visitors and service users with warmth and professionalism, and ensuring people are safely signed in and out.
Answering telephone calls and emails, taking accurate messages, and ensuring information is passed on appropriately.
Managing post, deliveries, room bookings, and key sign-out.
Keeping the reception area tidy, well-stocked, organised, and welcoming.
Providing basic signposting to people seeking support, using our client database and Share Point resources.
Supporting the wider office team with general administrative tasks.
Maintaining confidentiality and handling sensitive information appropriately.
What You'll
Need: We're looking for someone who: Is calm, professional, approachable, and genuinely warm when interacting with others, particularly people who may be experiencing difficult circumstances.
Remains organised, reliable, and professional when things get busy.
Learns new systems quickly and takes responsibility for following tasks through to completion.
Communicates clearly and confidently, both in person and over the telephone, as well as in writing.
Is comfortable using Microsoft 365, including Outlook, Word, and Teams.
Understands the importance of confidentiality and consistently treats everyone with dignity, respect, and compassion.
Can work effectively as part of a wider team while also using their own initiative.
What's In it for you?
Monday to Friday - 17 - 25 hour per week (flexible) Starting salary £28,135 rising incrementally to £30,635 (pro rata) Life Assurance Scheme Employee Assistance Programme Blue Light Card Staff are entitled to 33 days of annual leave including bank holidays, with an extra day awarded after 5 years of service (pro-rated for part-time employees).
Training and Development 24/7 Digital GP Access A day off for your birthday!
Cycle to work scheme For more information please contact Sophie Barnes
Front Of House Receptionist in Southend-on-Sea employer: OnetoOne Personnel
One to One Personnel is an excellent employer, offering a supportive and collaborative work culture that values each team member's contributions. Located in Rainham, this part-time HR Advisor role provides opportunities for professional growth within a small, dynamic team, allowing you to make a meaningful impact on HR operations while enjoying a flexible work schedule. With a focus on employee development and a commitment to maintaining a positive workplace environment, you'll find a rewarding career path here.
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House Receptionist in Southend-on-Sea
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like OnetoOne Personnel and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at OnetoOne Personnel and let us see your personality shine through!
We think you need these skills to ace Front Of House Receptionist in Southend-on-Sea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and OnetoOne Personnel.
Get Familiar with Our Brand:Before applying, take some time to learn about OnetoOne Personnel and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at OnetoOne Personnel
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress OnetoOne Personnel.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which OnetoOne Personnel will surely appreciate.
