Claims & Service Adviser in Southend-on-Sea

Claims Service Adviser Shoeburyness, Essex (Office Based) | Full Time Monday to Friday 37.5 hours | Immediate Start Upto £28,000PA One to One Personnel is recruiting on behalf of a well established and innovative insurance provider seeking a Claims Service Adviser to join their growing team. This is a fantastic opportunity to work across a variety of insurance products, handling claims, customer service, sales support, and complaints management. If you're looking for a role that offers ownership, variety, and the chance to make a real impact, we'd love to hear from you. What You'll Be Doing Managing gadget, mobile phone, travel insurance and ticket protection claims Supporting customers with policy queries, renewals, cancellations, and payments Handling customer complaints professionally and efficiently Liaising with underwriters, repair partners, finance teams, and other internal departments Taking ownership of cases from start to finish to ensure excellent customer outcomes What We're Looking For Previous claims handling or customer service experience within a regulated insurance environment Excellent communication skills, both written and verbal Strong attention to detail and organisational skills Positive, proactive, and customer focused approach Ability to manage multiple tasks in a fast paced environment Good Microsoft Word and Excel skills Desirable Experience Complaint handling experience Fraud investigation knowledge Additional language skills Why Apply? Join a forward thinking and growing organisation Varied role with genuine responsibility Friendly and collaborative working environment Opportunity to contribute ideas and improve processes Immediate start available If you have the relevant skills for this role, please contact One to One Personnel on or email Julie or Aimee at or . This vacancy is being advertised by One to One Personnel on behalf of our client. Company details will be disclosed during the recruitment process.