At a Glance
- Tasks: Deliver outstanding customer service and manage client relationships in a fast-paced call centre.
- Company: Leading provider of Managed Equipment Services to the NHS and private healthcare.
- Benefits: Private healthcare, pension scheme, flexible work environment, and employee assistance programme.
- Other info: Supportive culture with opportunities for professional growth and development.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: 3 years of call centre experience and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Theale, Berkshire | Monday to Friday | 8am to 4pm | 9am to 5pm
Have you got experience working in a call centre environment and have outstanding written and verbal communication? Call or contact centre experience is essential for this role. Our client, a leading provider of Managed Equipment Services (MES) to the NHS and private healthcare sector across the UK, is looking for an experienced and motivated Customer Care Coordinator to join their fast-paced team based in Theale Berkshire. To be successful, you’ll need at least 3 years of UK-based call or contact centre experience and the confidence to deliver clear and professional communication every time.
Responsibilities
- Provide outstanding customer service to improve customer satisfaction and nurture client relationships
- Operate with self-awareness inspiring a culture of continuous improvement
- Place customers at the centre of everything you do, understanding their wants and needs
- Provide responsive action to customer demand by routing inbound calls to the appropriate specialised teams
Key Accountabilities
- Responsible for the delivery and management of contractual customer service levels and KPI reporting for diagnostic imaging contracts
- Work as part of a team to complete allocated DI workflows. Actively supports the timely completion of all administration tasks relating to the Service Excellence Centre (SEC) Function
- Work closely with senior staff to provide outstanding customer service to advance customer satisfaction and nurture client relationships
- Establish and maintain external supplier relationships to assist with upholding exceptional levels of customer service and preserve service levels
- Responsible for ensuring internal and external communications are informative, accurate, timely and on brand
- Positively support departmental training programmes to support cross-functional resilience and business continuity programmes.
- Ensure that there is excellent communication with and support of other functions within UK notably new sales, account management, field service operations and finance
- Maintain the critical link between customers, service providers and operations managers to achieve a best-in-class service
- Work as part of a team to support and champion continuous improvement initiatives
Essential Skills
- Excellent verbal & written communication
- Intermediate IT skills to include Excel, Word and Outlook
- Self-motivated with a flexible can do attitude
- Adaptability to change
- Good inter-personal skills, must be able to work as part of a team as well as individually
Experience
- Working in a call centre environment – Essential
- Ability to manage multiple stakeholders simultaneously - Essential
- Understanding and monitoring service level agreements
- Ability to recover customer conflict through the use of positive language
- An understanding of medical equipment
Desirable Qualifications
- NVQ 1-4 Customer Service
- Vocational Customer Service Certificate
Benefits & Perks
- Private healthcare
- Employee Assistance Programme
- Pension scheme & salary sacrifice options
- Electric car and cycle-to-work schemes
- Flexible, supportive work environment
A DBS Enhanced Disclosure is required. If this sounds like the role for you, email your CV or contact Louise at One to One Personnel.
Call Centre Coordinator in Reading employer: OnetoOne Personnel
Join a dynamic team in Theale, Berkshire, where your call centre expertise will be valued and nurtured. Our client offers a supportive work environment with excellent benefits, including private healthcare and flexible working options, ensuring you can thrive both personally and professionally. With a strong focus on employee growth and continuous improvement, this role provides a meaningful opportunity to make a real impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Coordinator in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the call centre industry and let them know you're on the lookout for opportunities. Sometimes, a friendly chat can lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for those interviews! Research common call centre scenarios and practice your responses. We all know communication is key, so show off your skills by being clear and confident when discussing your experience.
✨Tip Number 3
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Call Centre Coordinator in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your call centre experience and showcases your outstanding communication skills. We want to see how your background aligns with the role, so don’t be shy about mentioning specific achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Care Coordinator position. We love seeing enthusiasm and a clear understanding of what we do at StudySmarter.
Showcase Your IT Skills:Since the role requires intermediate IT skills, make sure to mention your proficiency in Excel, Word, and Outlook. We appreciate candidates who can hit the ground running with tech tools that help us deliver exceptional service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at OnetoOne Personnel
✨Know Your Stuff
Make sure you brush up on your call centre experience and be ready to discuss specific examples. Think about situations where you’ve improved customer satisfaction or handled difficult calls. This will show that you understand the role and can deliver what they need.
✨Communication is Key
Since this role requires outstanding verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you successfully resolved customer issues, highlighting your communication skills in action.
✨Show Your Team Spirit
This position involves working closely with others, so be prepared to talk about your teamwork experiences. Share examples of how you’ve collaborated with colleagues to achieve goals or improve processes, as this will demonstrate your ability to fit into their team culture.
✨Be Ready for Change
With a fast-paced environment, adaptability is crucial. Think of times when you’ve had to adjust quickly to new situations or changes in procedures. Highlighting your flexibility will show that you can thrive in their dynamic setting.
