At a Glance
- Tasks: Ensure exceptional customer service and manage orders in a dynamic pharmaceutical environment.
- Company: Join a growing team in the pharmaceutical supply chain sector.
- Benefits: Competitive salary up to £42K, Monday to Friday hours, and a supportive work culture.
- Other info: Opportunity for career growth in a fast-paced industry.
- Why this job: Be the vital link between customers and operations, making a real difference in patient care.
- Qualifications: Proactive attitude and strong communication skills are essential.
The predicted salary is between 42000 - 42000 £ per year.
Customer Service Associate Basildon | Up to £42K | Monday to Friday | 37.5 Hours Join a Growing Pharmaceutical Supply Chain Team We are seeking a proactive and customer-focused Customer Service Associate to play a vital role in ensuring customer and patient needs are met while delivering exceptional service.
Acting as the key link between customer markets and Supply Operations, you will support demand planning, inventory management, order fulfilment and customer service activities across the business.
Key Responsibilities Process customer purchase orders and convert them into sales orders within Dynamics Support outbound shipments from warehouses, 3PLs, and CMOs to ensure on-time delivery Monitor distributor finished goods inventory and trigger replenishment orders where required Support bulk and finished goods allocation processes in line with demand forecasts and commercial priorities Identify and escalate risks impacting customer service, including supply delays, transport disruptions, and batch release issues Escalate product complaints, adverse events, and quality issues in line with regulatory requirements Manage backorders and communicate fulfilment timelines to customers.
Support customer account setup, pricing verification, and master data maintenance ...
Customer Service Associate in Essex employer: OnetoOne Personnel
As a Customer Service Associate in Basildon, you will be part of a dynamic and supportive pharmaceutical supply chain team that prioritises exceptional service and customer satisfaction. Our company fosters a collaborative work culture, offering ample opportunities for professional growth and development, while ensuring a healthy work-life balance with a Monday to Friday schedule. Join us to make a meaningful impact in the healthcare sector, where your contributions directly enhance patient care and service delivery.
