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- Tasks: Execute and optimise email communications to boost customer engagement and retention.
- Company: Dynamic Ecommerce Marketing team in Central London.
- Benefits: Competitive salary, office-based role, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and build best-in-class lifecycle marketing.
- Why this job: Shape the CRM function and make a real impact in a growing company.
- Qualifications: 2-4 years in CRM or email marketing, preferably in ecommerce or retail.
The predicted salary is between 35000 - 38000 £ per year.
We are seeking a talented and commercially driven CRM Specialist to join our clients Ecommerce Marketing team in London. This is a hands-on, end-to-end role at the heart of their CRM channel activity, responsible for executing and optimising the email communications across the European market. You will work closely with the Head of Ecommerce Marketing and collaborate across the wider marketing, ecommerce and merchandising teams to deliver a CRM program that drives customer engagement, retention and revenue. This is an exciting opportunity to shape the CRM function at a pivotal stage of growth, with significant scope to build best-in-class lifecycle marketing from the ground up.
To be considered for this role you must meet the following criteria:
- Essential Skills and Experience
- 2–4 years' experience in a CRM, email marketing or lifecycle marketing role, ideally within ecommerce, retail or fashion
- Hands-on experience building, testing and deploying campaigns in Klaviyo is ideal
- Experience managing multi-market or multi-language CRM communications is a strong advantage
- Solid understanding of segmentation, A/B testing and email deliverability best practices
- Proficient in Excel or Google Sheets, including formulas
CRM Specialist employer: OnetoOne Personnel
Contact Detail:
OnetoOne Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your CRM campaigns and results. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common CRM-related questions. Think about your past experiences and how they relate to the role. We want you to shine when it’s your turn to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace CRM Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Specialist role. Highlight your relevant experience in CRM, email marketing, and any hands-on work with tools like Klaviyo. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about CRM and how you can contribute to our Ecommerce Marketing team. Be sure to mention any specific achievements that demonstrate your expertise.
Showcase Your Analytical Skills: Since this role involves optimising email communications, make sure to highlight your analytical skills. Talk about your experience with A/B testing, segmentation, and how you've used data to drive results in past roles. We love numbers!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Can't wait to see your application!
How to prepare for a job interview at OnetoOne Personnel
✨Know Your CRM Tools
Make sure you brush up on your knowledge of Klaviyo and any other CRM tools mentioned in the job description. Be ready to discuss your hands-on experience with building, testing, and deploying campaigns. This will show that you’re not just familiar with the tools but can actually use them effectively.
✨Showcase Your Campaign Success
Prepare specific examples of successful email campaigns you've executed in the past. Highlight how you optimised these campaigns for customer engagement and retention. Numbers speak volumes, so if you can share metrics or results, do it!
✨Understand Multi-Market Strategies
Since this role involves managing multi-market communications, be prepared to discuss your experience with different markets or languages. Think about how cultural differences might affect CRM strategies and be ready to share your insights.
✨Master A/B Testing and Segmentation
Brush up on your knowledge of A/B testing and segmentation strategies. Be ready to explain how you’ve used these techniques to improve email deliverability and customer targeting in your previous roles. This shows you understand the technical side of CRM and can apply it effectively.