At a Glance
- Tasks: Provide 1st and 2nd line IT support across a multi-site environment.
- Company: Join a well-established organisation with a dynamic IT team.
- Benefits: Competitive salary, company pension, life assurance, and generous holiday allowance.
- Other info: Fully onsite role with opportunities for professional growth.
- Why this job: Enhance your IT skills while making a real difference in a busy environment.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of Microsoft technologies.
The predicted salary is between 35000 - 38000 £ per year.
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
We are currently recruiting for an experienced 1st & 2nd Line IT Support Engineer to join a well-established organisation supporting a multi-site IT environment. This is an excellent opportunity for a technically capable IT professional with experience across Microsoft technologies, virtualisation, and end user support.
Key Responsibilities:- Provide 1st and 2nd line IT support to users across the business
- Support and maintain Windows Server environments (2012 R2 through to 2025)
- Install, configure and support Windows 11 desktop environments
- Administer and maintain Active Directory and Microsoft Exchange
- Manage user accounts, permissions, and access to confidential data
- Support VMware virtualised infrastructure environments
- Configure, deploy and troubleshoot hardware and software
- Maintain endpoint devices including desktops, laptops, mobile devices, and printers
- Support enterprise messaging and unified communications systems
- Assist in maintaining backups, documentation, and core server infrastructure
- Ensure IT incidents and service requests are resolved efficiently
- Provide remote support to additional offices and travel between sites when required
- Deliver occasional out of hours and weekend support cover
- Support and maintain telephony systems including Mitel
- Assist with ongoing IT improvement projects and system upgrades
- Previous experience within a 1st/2nd Line Support, IT Support Engineer, or Infrastructure Support role
- Strong troubleshooting and problem-solving skills
- Experience supporting both physical and virtual environments
- Good understanding of Microsoft server and desktop technologies
- Experience with Active Directory and user administration
- Excellent communication and customer service skills
- Ability to manage and prioritise workloads effectively
- Strong attention to detail and documentation skills
- Flexible approach with willingness to support multiple locations when required
- Monday to Friday – 9am to 5pm (fully onsite)
- Car owner/Driver
- Company Pension/Life Assurance
- Staff Car Parking
- Holidays 33 inc Bank holidays
This is an excellent opportunity for an experienced IT support professional looking to further develop their experience within a busy and technically diverse environment.
Please contact Julie Paton or Aimee Page at One to One Personnel for further job details.
1st & 2nd Line IT Support Engineer in Brentwood employer: OnetoOne Personnel
Join a well-established organisation in Brentwood as a 1st & 2nd Line IT Support Engineer, where you will thrive in a supportive and dynamic work culture. With a focus on employee growth, you will have the opportunity to enhance your technical skills while enjoying a competitive salary, generous holiday allowance, and benefits such as company pension and life assurance. This role offers a unique chance to work across multiple sites, ensuring no two days are the same in a vibrant IT environment.
StudySmarter Expert Advice🤫
We think this is how you could land 1st & 2nd Line IT Support Engineer in Brentwood
✨Tip Number 1
Get your CV and application in as soon as possible! With a high number of candidates, being quick can really set you apart. We recommend applying through our website for a smoother process.
✨Tip Number 2
Brush up on your technical skills! Make sure you're comfortable with Microsoft technologies and virtualisation, as these are key for the role. We suggest doing a quick review of your troubleshooting techniques before the interview.
✨Tip Number 3
Practice your communication skills! Since you'll be providing support to users, being able to explain technical issues in simple terms is crucial. We can help you with tips on how to communicate effectively during your interview.
✨Tip Number 4
Be ready to discuss your past experiences! Think of specific examples where you've solved problems or improved processes. We believe sharing your success stories can really impress the hiring team.
We think you need these skills to ace 1st & 2nd Line IT Support Engineer in Brentwood
Some tips for your application 🫡
Get Your CV Spot On:Make sure your CV is tailored to the role. Highlight your experience with Microsoft technologies, virtualisation, and any relevant IT support roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the 1st & 2nd Line IT Support Engineer position. Share specific examples of your troubleshooting skills and customer service experience.
Show Off Your Technical Skills:In your application, don’t forget to mention your hands-on experience with Windows Server environments and Active Directory. We love seeing candidates who can demonstrate their technical know-how right from the start!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the quickest way for us to receive your details and get the ball rolling on your application. Don’t wait too long – we’re excited to hear from you!
How to prepare for a job interview at OnetoOne Personnel
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Windows Server and Active Directory. Be ready to discuss your experience with troubleshooting both physical and virtual environments, as this will likely come up during the interview.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled tricky IT issues in the past. Think about specific incidents where you resolved a problem efficiently, as this will demonstrate your strong troubleshooting abilities and customer service skills.
✨Communicate Clearly
Since you'll be providing support to users, it's crucial to showcase your communication skills. Practice explaining technical concepts in simple terms, as this will help you connect with the interviewers and show that you can effectively assist end users.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you might need to troubleshoot a hypothetical issue. Prepare by thinking through common problems you’ve encountered and how you would approach resolving them, especially in a multi-site environment.
