At a Glance
- Tasks: Provide 1st and 2nd line IT support across a multi-site environment.
- Company: Established organisation with a focus on IT support and development.
- Benefits: Competitive salary, generous holidays, pension, and life assurance.
- Other info: Opportunity for career growth and involvement in exciting IT projects.
- Why this job: Join a dynamic team and enhance your IT skills in a diverse environment.
- Qualifications: Experience in IT support and knowledge of Microsoft technologies required.
The predicted salary is between 35000 - 38000 € per year.
We are currently recruiting for an experienced 1st & 2nd Line IT Support Engineer to join a well-established organisation supporting a multi-site IT environment.
This is an excellent opportunity for a technically capable IT professional with experience across Microsoft technologies, virtualisation, and end user support.
- Provide 1st and 2nd line IT support to users across the business
- Support and maintain Windows Server environments (2012 R2 through to 2025)
- Install, configure and support Windows 11 desktop environments
- Administer and maintain Active Directory and Microsoft Exchange
- Manage user accounts, permissions, and access to confidential data
- Configure, deploy and troubleshoot hardware and software
- Assist in maintaining backups, documentation, and core server infrastructure
- Ensure IT incidents and service requests are resolved efficiently
- Provide remote support to additional offices and travel between sites when required
- Deliver occasional out of hours and weekend support cover
- Assist with ongoing IT improvement projects and system upgrades
- Previous experience within a 1st/2nd Line Support, IT Support Engineer, or Infrastructure Support role
- Experience supporting both physical and virtual environments
- Good understanding of Microsoft server and desktop technologies
- Flexible approach with willingness to support multiple locations when required
Monday to Friday – 9am to 5pm (fully onsite)
Car owner/Driver
Company Pension/Life Assurance
Staff Car Parking
Holidays 33 inc Bank holidays
This is an excellent opportunity for an experienced IT support professional looking to further develop their experience within a busy and technically diverse environment.
Locations
1st / 2nd Line Service Desk Support Engineer in Brentwood, Essex employer: OnetoOne Personnel
Join a dynamic and supportive team in Brentwood, where your expertise as a 1st/2nd Line Service Desk Support Engineer will be valued and nurtured. With a strong focus on employee growth, we offer comprehensive training opportunities, a generous holiday allowance of 33 days including bank holidays, and a company pension scheme to ensure your well-being. Our collaborative work culture encourages innovation and flexibility, making it an ideal environment for IT professionals looking to thrive in a multi-site setting.
StudySmarter Expert Advice🤫
We think this is how you could land 1st / 2nd Line Service Desk Support Engineer in Brentwood, Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in similar roles. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, don’t hold back on discussing your experience with Microsoft technologies and virtualisation. Let them know you’re the go-to person for 1st and 2nd line support!
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for them to post a job. Send them a message expressing your interest and highlight how your skills can benefit their team. We love seeing initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for talented individuals like you to join our team in supporting a multi-site IT environment.
We think you need these skills to ace 1st / 2nd Line Service Desk Support Engineer in Brentwood, Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with 1st and 2nd line support, especially with Microsoft technologies. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your flexibility and willingness to support multiple locations, as well as any specific projects you've worked on that relate to the job.
Show Off Your Technical Skills:In your application, make sure to mention your experience with Windows Server environments and Active Directory. We love seeing candidates who can demonstrate their technical capabilities clearly and confidently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at OnetoOne Personnel
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Windows Server and Windows 11. Be ready to discuss your experience with Active Directory and Microsoft Exchange, as these are key areas for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT incidents in the past. Think about specific challenges you faced and how you tackled them, especially in a multi-site environment. This will demonstrate your ability to handle real-world issues.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like troubleshooting a user’s issue remotely. Practise articulating your thought process clearly, as this will show your analytical skills and approach to problem-solving.
✨Highlight Your Flexibility
Since the role requires support across multiple locations, emphasise your willingness to travel and work out of hours if needed. Share any previous experiences where you adapted to changing environments or schedules.
