At a Glance
- Tasks: Provide 1st and 2nd line IT support across a multi-site environment.
- Company: Established organisation with a dynamic IT team in Brentwood.
- Benefits: Competitive salary, generous holidays, pension scheme, and staff parking.
- Other info: Opportunity for career growth in a technically diverse setting.
- Why this job: Join a busy environment and enhance your IT skills while making a real impact.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of Microsoft technologies.
The predicted salary is between 35000 - 38000 € per year.
We are currently recruiting for an experienced 1st & 2nd Line IT Support Engineer to join a well-established organisation supporting a multi-site IT environment. This is an excellent opportunity for a technically capable IT professional with experience across Microsoft technologies, virtualisation, and end user support.
Key Responsibilities:
- Provide 1st and 2nd line IT support to users across the business
- Support and maintain Windows Server environments (2012 R2 through to 2025)
- Install, configure and support Windows 11 desktop environments
- Administer and maintain Active Directory and Microsoft Exchange
- Manage user accounts, permissions, and access to confidential data
- Support VMware virtualised infrastructure environments
- Configure, deploy and troubleshoot hardware and software
- Maintain endpoint devices including desktops, laptops, mobile devices, and printers
- Support enterprise messaging and unified communications systems
- Assist in maintaining backups, documentation, and core server infrastructure
- Ensure IT incidents and service requests are resolved efficiently
- Provide remote support to additional offices and travel between sites when required
- Deliver occasional out of hours and weekend support cover
- Support and maintain telephony systems including Mitel
- Assist with ongoing IT improvement projects and system upgrades
Candidate Requirements:
- Previous experience within a 1st/2nd Line Support, IT Support Engineer, or Infrastructure Support role
- Strong troubleshooting and problem-solving skills
- Experience supporting both physical and virtual environments
- Good understanding of Microsoft server and desktop technologies
- Experience with Active Directory and user administration
- Excellent communication and customer service skills
- Ability to manage and prioritise workloads effectively
- Strong attention to detail and documentation skills
- Flexible approach with willingness to support multiple locations when required
Job Details:
- Monday to Friday – 9am to 5pm (fully onsite)
- Car owner/Driver
- Company Pension/Life Assurance
- Staff Car Parking
- Holidays 33 inc Bank holidays
This is an excellent opportunity for an experienced IT support professional looking to further develop their experience within a busy and technically diverse environment. Please contact Julie Paton or Aimee Page at One to One Personnel for further job details.
Locations
1st & 2nd Line IT Support Engineer in Brentwood, Essex employer: OnetoOne Personnel
Join a dynamic and supportive team in Brentwood as a 1st & 2nd Line IT Support Engineer, where your technical skills will be valued and nurtured. With a strong focus on employee growth, we offer comprehensive training opportunities, a generous holiday allowance of 33 days including bank holidays, and a collaborative work culture that encourages innovation and teamwork. Enjoy the benefits of a company pension, life assurance, and convenient staff car parking, all while working in a multi-site environment that keeps your role engaging and diverse.
StudySmarter Expert Advice🤫
We think this is how you could land 1st & 2nd Line IT Support Engineer in Brentwood, Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Brush up on troubleshooting techniques and be ready to demonstrate your problem-solving skills. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 1st & 2nd Line IT Support Engineer in Brentwood, Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with 1st and 2nd line support, especially with Microsoft technologies and virtualisation. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific projects or experiences that relate to the responsibilities listed in the job description. We love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky IT issues in the past. We’re looking for strong troubleshooting skills, so share those moments when you turned a challenge into a success!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at OnetoOne Personnel
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, virtualisation, and end-user support. Be ready to discuss your experience with Windows Server environments and Active Directory, as these are key areas for the role.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you resolved a tricky problem or improved a process, as this will demonstrate your strong troubleshooting abilities.
✨Communicate Clearly and Confidently
Since excellent communication is crucial for this role, practice explaining technical concepts in simple terms. This will help you connect with the interviewers and show that you can provide great customer service.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life IT support situations. Prepare to discuss how you'd handle various incidents or service requests, especially those involving remote support or multi-site environments.
