At a Glance
- Tasks: Manage client relationships and coordinate services to ensure top-notch delivery.
- Company: Join a growing compliance services business with a supportive team.
- Benefits: Competitive salary, comprehensive training, and a friendly work environment.
- Other info: Opportunity for career growth in a dynamic and collaborative setting.
- Why this job: Make a real impact while developing your organisational and problem-solving skills.
- Qualifications: Strong customer service experience and excellent organisational skills.
The predicted salary is between 28000 - 28000 £ per year.
Southend on Sea | Monday to Friday 8am – 4:30pm | Permanent
Salary: £28,000PA
Looking for a role where no two days are the same? Do you thrive on organisation, problem-solving, and delivering exceptional customer service? We're looking for a Service Delivery Account Assistant to support a portfolio of key clients, ensuring services are planned, delivered, and completed to the highest standard. This is an excellent opportunity to join a well-established and growing compliance services business, working alongside an experienced and supportive team.
What You'll Be Doing
- Supporting key accounts and ensuring service delivery meets agreed KPIs
- Coordinating planned works and liaising with operational teams
- Managing customer communication and resolving issues quickly and professionally
- Producing and issuing reports within agreed timescales
- Monitoring contract performance, financials, and work in progress activity
- Organising review meetings and maintaining strong client relationships
- Identifying opportunities to improve efficiency and customer experience
- Working closely with colleagues, subcontractors, and sales teams to ensure seamless delivery
What We're Looking For
- Strong customer service or account management experience
- Excellent organisational and administrative skills
- A proactive and solution-focused approach
- High attention to detail and the ability to manage multiple priorities
- Strong communication and relationship-building skills
- Confidence working independently and as part of a team
- Good knowledge of Microsoft Office
- Experience within service delivery, facilities management, compliance services, maintenance, or a similar environment would be advantageous, but full training will be provided.
What's On Offer?
- Competitive salary
- Comprehensive training and ongoing support
- Opportunity to work with a respected and growing business
- Friendly, collaborative team environment
If you're highly organised, customer-focused, and looking for a role where you can make a real impact, we'd love to hear from you. Please call Aimee or Julie at One to One Personnel.
Service Delivery Accounts Assistant in Southend-on-Sea employer: OnetoOne Personnel Careers
Join a dynamic and innovative design-led property and architecture group as a Structural Engineer in Southend, where you'll have the unique opportunity to shape a brand new division from the ground up. With a competitive salary of £100,000–£120,000, hybrid working options, and immediate project pipelines, this role offers genuine autonomy and a clear pathway to leadership, allowing you to influence technical standards, workflows, and team growth while collaborating closely with architects and clients on exciting projects. Embrace a culture that values ambition and creativity, and take your career to new heights in a supportive environment that prioritises employee development and progression.
Contact Details:
OnetoOne Personnel Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Accounts Assistant in Southend-on-Sea
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OnetoOne Personnel Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OnetoOne Personnel Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Accounts Assistant in Southend-on-Sea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OnetoOne Personnel Careers:Your cover letter is your chance to shine! Tell us why you want to work at OnetoOne Personnel Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OnetoOne Personnel Careers!
How to prepare for a job interview at OnetoOne Personnel Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
