At a Glance
- Tasks: Support a busy Technical Support Team with admin, reporting, and customer service.
- Company: Join a dynamic team in a fast-paced environment.
- Benefits: Full-time hours, hybrid working, and opportunities for learning and development.
- Other info: Temporary position until March 2027 with great career growth potential.
- Why this job: Make an impact in a collaborative role while honing your skills.
- Qualifications: Customer service experience and strong Excel skills are essential.
The predicted salary is between 22950 - 28050 £ per year.
We are seeking a proactive and organised Technical Customer Support Coordinator to join a busy Customer Service Technical Support Team, providing administrative, reporting and customer service support across Technical Support and Parts Distribution. This is a full time temporary position offering a varied role within a fast-paced and collaborative environment.
Key Responsibilities:
- Provide administrative support to the Technical Support & Parts Distribution Teams.
- Create KPI reports, analyse trends and identify improvement opportunities.
- Develop and maintain dashboards and performance reports.
- Manage and analyse data, ensuring accuracy and consistency.
- Monitor recall campaigns and provide weekly updates to management.
- Follow up on quality reports and coordinate updates with production teams.
- Manage dealer core returns and ensure outstanding payments are processed.
- Manage back-orders, stuck orders and late dispatches.
- Resolve finance invoice queries with dealers and internal teams.
- Prepare, maintain and distribute daily Excel reports.
- Manage delivery and collection queries between dealers and carriers.
- Liaise with Technical Support, Parts, Logistics, Sales and dealer network teams.
Ideal Candidate:
- Previous customer service, administration or technical support experience.
- Strong Microsoft Office skills, particularly Excel.
- Experience using Qlik Sense and/or DMS systems is desirable.
- Experience with data management and analysis.
- Excellent written and verbal communication skills.
- Strong B2B customer service skills.
- Proactive, self-motivated and confident working under pressure.
- Able to work independently and as part of a team.
- Strong attention to detail and organisational skills.
- Basic understanding of the automotive industry.
Job Details:
- Full-time Temporary until March 2027
- Monday–Friday 37.5 hours a week
- Office based with hybrid working (on site on a Tuesday)
- Fast-paced and varied working environment
- Collaborative and supportive team
- Opportunity for continuous learning and development
If you are a proactive and customer-focused individual with strong administration, data and Excel skills, looking for a varied opportunity within a busy technical support environment, we would love to hear from you — apply today with your CV!
Technical Customer Support Coordinator in Basildon employer: OnetoOne Personnel Careers
Join a dynamic and innovative design-led property and architecture group as a Structural Engineer in Southend, where you'll have the unique opportunity to shape a brand new division from the ground up. With a competitive salary of £100,000–£120,000, hybrid working options, and immediate project pipelines, this role offers genuine autonomy and a clear pathway to leadership, allowing you to influence technical standards, workflows, and team growth while collaborating closely with architects and clients on exciting projects. Embrace a culture that values ambition and creativity, and take your career to new heights in a supportive environment that prioritises employee development and progression.
Contact Details:
OnetoOne Personnel Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Support Coordinator in Basildon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OnetoOne Personnel Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OnetoOne Personnel Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Customer Support Coordinator in Basildon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OnetoOne Personnel Careers:Your cover letter is your chance to shine! Tell us why you want to work at OnetoOne Personnel Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OnetoOne Personnel Careers!
How to prepare for a job interview at OnetoOne Personnel Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
