Contracts and Logistics Operator in Basildon

The Contracts Logistics Operator will support the day-to-day operational requirements of Contract Logistics customers, ensuring all warehouse and logistics activities are completed efficiently, accurately and to agreed customer service standards.

Key Responsibilities

• Support the daily warehouse operations for Contract Logistics customers, including:
• Goods receipt and put-away
• Order processing
• Picking and packing
• Dispatch and shipment preparation
• Stock movements and inventory checks
• Follow instructions and operational requirements provided by the Warehouse Manager and/or customers through verbal communication, email and approved systems.
• Manage the receipt, cleaning, preparation, storage and put-away of returned laptops, ensuring equipment is handled accurately and securely.
• Provide customers with accurate daily operational updates by maintaining their systems and recording completed tasks in line with agreed Service Level Agreements (SLAs).
• Ensure customer orders, goods receipts and dispatches are processed accurately and within agreed timescales.
• Complete stock adjustments, stock movements and stock checks accurately using the CargoWise Warehouse Management System.
• Communicate proactively with customers regarding:
• Returns
• Stock requirements
• Delivery and collection requirements
• Operational queries or issues
• Identify and escalate operational issues, delays or discrepancies to the Warehouse Manager or relevant management team.
• Coordinate with couriers, the Transport Team and customers to ensure collections and deliveries are completed within agreed timescales.
• Arrange shipments through the internal Transport Team or approved subcontractors in line with customer requirements.
• Work collaboratively with warehouse colleagues, management, drivers and other departments to ensure smooth day-to-day operations.
• Support driver arrivals and collections, ensuring goods and documentation are prepared accurately and on time.
• Maintain high standards of housekeeping, health and safety, security and general warehouse organisation.
• Follow all company policies, warehouse procedures and customer-specific processes.

What you’ll need

• Excellent customer service and communication skills.
• A professional and confident communication style when dealing with customers, suppliers, agents and colleagues.
• Good computer skills, including working knowledge of Microsoft Office and warehouse/logistics systems.
• Experience using CargoWise or a similar warehouse/logistics management system would be advantageous.
• Strong attention to detail and the ability to work accurately in a fast-paced operational environment.
• The ability to prioritise and manage workload effectively while meeting deadlines.
• A flexible and adaptable approach to changing business requirements and operational priorities.
• A proactive, practical and solutions-focused approach to problem-solving.
• The ability to work independently and use initiative when required.
• The ability to work effectively as part of a team.
• A reliable, conscientious and professional approach to work.
• A commitment to maintaining a clean, organised and safe working environment.

What’s in it for you?

• Starting salary of £30,000
• Monday to Friday 7am – 4pm
• Annual leave; 31 days (prorated down if not working 5 days). Increases after 3 years service by 1 day a year, up to a further 5 days
• Volunteer Day: Additional 1 day per year paid to give back to the local community
• Health cash plan service that the company contribute to
• Pension scheme
• Free Parking
• Fresh fruit delivered weekly to all offices
• Paid sick leave, after probation
• EAP Program and Virtual Doctor service
• Long service financial rewards
• Death In Service benefit of x3 salary

For more information please contact Sophie Barnes.