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For Companies At a Glance
- Tasks: Manage pre and post-sale processes, build relationships, and analyze campaign performance.
- Company: Onetag is an innovative ad tech company revolutionizing digital advertising with AI-powered solutions.
- Benefits: Enjoy competitive pay, health insurance, 30 days leave, hybrid work, and fun office perks.
- Why this job: Join a dynamic team, make an impact in ad tech, and grow your career internationally.
- Qualifications: Experience in programmatic advertising, strong client relationship skills, and knowledge of CRM systems required.
- Other info: Opportunities to visit our beautiful headquarters in Tuscany, Italy!
The predicted salary is between 43200 - 72000 £ per year.
About us:
Onetag AI-powered programmatic curation technology delivers effective digital advertising for the open internet. We provide the easy way to better media performance.
Our AI feeds your DSP with curated, high performing inventory based on media quality data without cookies. We filter out all the wastage to deliver only viewable and uncluttered inventory, contextual relevance and engaged users.
Headquartered in Italy, Onetag is driving growth across the US, UK, Europe and rest of the world, with a diverse, friendly and focused team.
About the Senior Customer Success Manager, Demand UK Role
After enjoying significant success, Onetag is now scaling internationally in both Europe and the US and is now looking to hire a Senior Customer Success Manager to join our Demand Customer Success team in the UK.
As the Senior Customer Success Manager, you will report to the Global Head of Customer Success and will join a rapidly scaling team. You will collaborate with the Demand Sales team to build deep, long term relationships with agencies and brands who leverage Onetag technology and services for transacting their brand’s campaigns via Enhanced Open Auction, PMPs & curation deals. You will manage all aspects of the pre and post-sale process. This includes building premium inventory & data segments, creating private marketplace (PMP) deals, managing deals and reporting, troubleshooting, and post-campaign performance analyses.
What You’ll Do:
Working in an ad tech startup means that things often change and we adapt to the growing and changing needs of the business. We expect the below to be the bulk of the role, but this may change over time:
- Manage the pre- and post-sale process – including onboarding, deal management, post campaign performance analyses and upselling
- Collaborate with the Demand Sales Team to build, create and launch high-performing premium PMP & curation deals
- Troubleshoot issues and manage technical support for all curators and data partners/agencies
- Assist the Demand Sales team during client meetings and act as the technical subject matter expert on the Onetag solution
- Be the main day to day point of contact for clients to answer questions, deliver performance requests
- Help deliver the Demand Sales team’s revenue goal through deal transactions and relationship building
- Respond to all client requests in a timely and acceptable fashion
Skills You’ll Have:
- Demonstrable experience of programmatic within either Customer Success or Account Management within an ad tech business
- Excellent client manner, building relationships & overcoming challenges positively
- Strong knowledge of programmatic activations via SSPs (PMPs, curation, open auction packages), DSPs (campaign management, troubleshooting) & integrations via Pre Bid, Google OB, Amazon TAM
- Comfortable working with CRM systems (we use Hubspot)
Soft Skills
- Entrepreneurial & self-starter
- Excellent communication skills
- Ability to work within multiple business cultures
- Strong work ethic
- Excellent project management skills
- Ability to adapt to different audiences and work with different cultures & geographies
- Ability to roll up sleeves and get involved
What you will get:
- A competitive compensation package, including a yearly bonus
- Health insurance and Critical Illness Cover
- 30 days of annual leave excluding bank holidays
- Aviva Pension at 9%
- Hybrid and flexible working
- A friendly office space with access to a gym and weekly events, drinks and breakfast
- Opportunities to visit the company’s headquarters in Tuscany, Italy
Onetag is proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships.
If you have a disability or special need that requires accommodation during the application process, please let us know! Recruitment and Selection Privacy Notice – (https://onetag.com/recruitment_and_selection/)
Senior Customer Success Manager, Demand UK employer: Onetag
Contact Detail:
Onetag Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager, Demand UK
✨Tip Number 1
Familiarize yourself with Onetag's technology and services. Understanding how our AI-powered programmatic curation works will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the ad tech industry, especially those who have experience in Customer Success or Account Management. This can provide you with valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and dealt with challenges in previous roles. Highlighting your problem-solving skills and adaptability will resonate well with our team.
✨Tip Number 4
Stay updated on the latest trends in programmatic advertising and the ad tech landscape. Being knowledgeable about current developments will not only impress us but also show that you're proactive and passionate about the industry.
We think you need these skills to ace Senior Customer Success Manager, Demand UK
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Customer Success Manager position. Understand the key responsibilities and required skills, especially in programmatic advertising and customer success.
Tailor Your CV: Customize your CV to highlight relevant experience in customer success or account management within ad tech. Emphasize your knowledge of programmatic activations and any experience with CRM systems like Hubspot.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences where you successfully managed client relationships or dealt with programmatic advertising challenges.
Showcase Soft Skills: In your application, emphasize your soft skills such as communication, adaptability, and project management. Provide examples of how you've effectively worked with diverse teams and cultures.
How to prepare for a job interview at Onetag
✨Showcase Your Programmatic Expertise
Make sure to highlight your experience with programmatic advertising, especially in relation to SSPs and DSPs. Be prepared to discuss specific campaigns you've managed and the results achieved.
✨Demonstrate Relationship-Building Skills
Since this role involves building long-term relationships with clients, share examples of how you've successfully managed client relationships in the past. Focus on your ability to overcome challenges and maintain a positive client manner.
✨Be Ready for Technical Questions
As a technical subject matter expert, you should be ready to answer questions about Onetag's solutions. Brush up on the technical aspects of the platform and be prepared to troubleshoot potential issues during the interview.
✨Emphasize Adaptability and Team Collaboration
Given the dynamic nature of an ad tech startup, emphasize your adaptability and experience working in fast-paced environments. Discuss how you've collaborated with sales teams or other departments to achieve common goals.
