Onetag | Senior Customer Success Manager, Demand UK

About us: Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. Onetag AI-powered programmatic curation technology delivers effective digital advertising for the open internet. We provide the easy way to better media performance. Our AI feeds your DSP with curated, high performing inventory based on media quality data without cookies. We filter out all the wastage to deliver only viewable and uncluttered inventory, contextual relevance and engaged users. Headquartered in Italy, Onetag is driving growth across the US, UK, Europe and rest of the world, with a diverse, friendly and focused team. About the Senior Customer Success Manager, Demand UK Role After enjoying significant success, Onetag is now scaling internationally in both Europe and the US and is now looking to hire a Senior Customer Success Manager to join our Demand Customer Success team in the UK. As the Senior Customer Success Manager, you will report to the Global Head of Customer Success and will join a rapidly scaling team. You will collaborate with the Demand Sales team to build deep, long term relationships with agencies and brands who leverage Onetag technology and services for transacting their brand’s campaigns via Enhanced Open Auction, PMPs & curation deals. You will manage all aspects of the pre and post-sale process. This includes building premium inventory & data segments, creating private marketplace (PMP) deals, managing deals and reporting, troubleshooting, and post-campaign performance analyses. What You’ll Do: Working in an ad tech startup means that things often change and we adapt to the growing and changing needs of the business. We expect the below to be the bulk of the role, but this may change over time: Manage the pre- and post-sale process – including onboarding, deal management, post campaign performance analyses and upselling Collaborate with the Demand Sales Team to build, create and launch high-performing premium PMP & curation deals Troubleshoot issues and manage technical support for all curators and data partners/agencies Assist the Demand Sales team during client meetings and act as the technical subject matter expert on the Onetag solution Be the main day to day point of contact for clients to answer questions, deliver performance requests Help deliver the Demand Sales team’s revenue goal through deal transactions and relationship building Respond to all client requests in a timely and acceptable fashion Skills You’ll Have: Demonstrable experience of programmatic within either Customer Success or Account Management within an ad tech business Excellent client manner, building relationships & overcoming challenges positively Strong knowledge of programmatic activations via SSPs (PMPs, curation, open auction packages), DSPs (campaign management, troubleshooting) & integrations via Pre Bid, Google OB, Amazon TAM Comfortable working with CRM systems (we use Hubspot) Soft Skills Entrepreneurial & self-starter Excellent communication skills Ability to work within multiple business cultures Strong work ethic Excellent project management skills Ability to adapt to different audiences and work with different cultures & geographies Ability to roll up sleeves and get involved What you will get: A competitive compensation package, including a yearly bonus Health insurance and Critical Illness Cover 30 days of annual leave excluding bank holidays Aviva Pension at 9% Hybrid and flexible working A friendly office space with access to a gym and weekly events, drinks and breakfast Opportunities to visit the company’s headquarters in Tuscany, Italy Onetag is proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know! Recruitment and Selection Privacy Notice – (https://onetag.com/recruitment_and_selection/)